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Users joining forum do not join & e-mail message links not working

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In progress Users joining forum do not join & e-mail message links not working

Post by mj1 on January 28th 2014, 9:31 pm

So two problems that might be linked.

Our forum kriegsspiel forumotion net

Users recently tried to join and have been told successful. As Admin I get the e-mail letting me know when new members join.

That e-mail the link hits a 404 error message page.

forum kriegsspiel org uk / profile forum?mode =viewprofile&status=unregistered&u=florri

Not Found
The requested URL / profile. forum was not found on this server.

When I look for user florri on our site I can not find them.

I have had another user I know who used the user name nazrat and I thought it maybe being banned but checked settings and that name should be fine.

I tried to register as him and same name and message said name taken. Yet I check user names on forum and can not find it.

I tried a new name and his e-mail address and it came back e-mail address already linked and not allowed to be used.

Really not sure what is happening.

Now I have a feeling it might be linked with some changes happening at our main web site. http: kriegsspiel. org. uk/

This is being changed and updated to a more secure version of Joomla. I am not techy enough to do this and I am not involved but have asked those doing it to check to see if they have made any changes that might account for users not getting on the system properly.

Finally when I get messages from the forum on replies to forum posts the link does not work and I get following 404 messages

forum. kriegsspiel org uk t961-i-m-interested-in-participating-in-a-pbem-ks#8660

Not Found
The requested URL / t961-i-m-interested-in-participating-in-a-pbem-ks was not found on this server.


Apache/2.4.6 (Unix) Server at forum kriegsspiel org uk Port 80

Hmmm looking at that I think it something to do with web site upgrade. Not sure what but if any techy types can point me in right direction I can pass it on to those who might be able to resolve it.

Many Thanks in advance.

MJ

mj1
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http://kriegsspiel.forumotion.net/

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In progress Re: Users joining forum do not join & e-mail message links not working

Post by mj1 on January 28th 2014, 9:42 pm

Sorry had to break links to web sites and forum etc... Not allowed to post until 7 days. Hope it makes sense?

mj1
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Posts : 4
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Language : English

http://kriegsspiel.forumotion.net/

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In progress Re: Users joining forum do not join & e-mail message links not working

Post by Jophy on January 29th 2014, 3:13 am

@mj1 wrote:So two problems that might be linked.

Our forum kriegsspiel forumotion net

Users recently tried to join and have been told successful. As Admin I get the e-mail letting me know when new members join.

That e-mail the link hits a 404 error message page.

forum kriegsspiel org uk / profile forum?mode =viewprofile&status=unregistered&u=florri

Not Found
The requested URL / profile. forum was not found on this server.

When I look for user florri on our site I can not find them.

I have had another user I know who used the user name nazrat and I thought it maybe being banned but checked settings and that name should be fine.

I tried to register as him and same name and message said name taken. Yet I check user names on forum and can not find it.

I tried a new name and his e-mail address and it came back e-mail address already linked and not allowed to be used.

Really not sure what is happening.

Now I have a feeling it might be linked with some changes happening at our main web site. http: kriegsspiel. org. uk/

This is being changed and updated to a more secure version of Joomla. I am not techy enough to do this and I am not involved but have asked those doing it to check to see if they have made any changes that might account for users not getting on the system properly.

Finally when I get messages from the forum on replies to forum posts the link does not work and I get following 404 messages

forum. kriegsspiel org uk t961-i-m-interested-in-participating-in-a-pbem-ks#8660

Not Found
The requested URL / t961-i-m-interested-in-participating-in-a-pbem-ks was not found on this server.


Apache/2.4.6 (Unix) Server at forum kriegsspiel org uk Port 80

Hmmm looking at that I think it something to do with web site upgrade. Not sure what but if any techy types can point me in right direction I can pass it on to those who might be able to resolve it.

Many Thanks in advance.

MJ

@mj1 wrote:Sorry had to break links to web sites and forum etc... Not allowed to post until 7 days. Hope it makes sense?
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead.

Hello,

Let's try to solve your problems one by one.
So first, I can't quite understand your problems, your members can't activate their account because the link that gets sent to them do not work, correct? Is your forum set to e-mail activation for new registered users?

I suggest you first to activate them here until we solve the problem:
Admin Panel > Users & Groups > Inactive users : Activate inactive users here

For username problems, adjust the following settings:
Admin Panel > General > Security:
Unauthorize subscriptions made with the most commonly used spam usernames. : Set it to 'No'
> Save

Also, do you have problems with e-mails being used to register on your forum?

We need more details but precise info about the problem. Thanks.

Jophy
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In progress Re: Users joining forum do not join & e-mail message links not working

Post by mj1 on January 30th 2014, 9:38 pm

Hi Thanks for the info on how to activate forum joiners. I found the people there and have activated them. That worked fine and they can now use forum.

So I think the issue is that when they got an e-mail from the site the link does not work and goes to a 404 error page.

Now why this is happening I do not know but I think it is linked to our main web site as that seems to be referenced on some of the error messages.

Hmm looking more closely

So the e-mail linked message posts the following link

http://forum.kriegsspiel.org.uk/t961-i-m-interested-in-participating-in-a-pbem-ks#8683

But the real link is

http://kriegsspiel.forumotion.net/t961-i-m-interested-in-participating-in-a-pbem-ks#8683

So now need to understand what is happening to make that happen?

mj1
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Posts : 4
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Language : English

http://kriegsspiel.forumotion.net/

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In progress Re: Users joining forum do not join & e-mail message links not working

Post by Jophy on January 31st 2014, 3:50 pm

So I think the issue is that when they got an e-mail from the site the link does not work and goes to a 404 error page.

Now why this is happening I do not know but I think it is linked to our main web site as that seems to be referenced on some of the error messages.
May I ask if the e-mail problem is on the new users registering and being a sent a broken link or any e-mail notifications that has links that are broken either? or both?

Jophy
ForumGuru

Male Posts : 17924
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Location : Somewhere

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In progress Re: Users joining forum do not join & e-mail message links not working

Post by mj1 on January 31st 2014, 7:54 pm

Hi any e-mail from the forum has broken links. So when you get an e-mail saying that some one has responded to your posting or thread that link is broken.

New users get e-mails with broken link so can not activate their membership.

Somehow the link address in the e-mail is being switched to our forum. kriegsspiel . org . uk?

Just not sure how this switching is happening or how I ensure that the links work. The Website was destroyed at the end of last year and has been rebuilt and I think some setting has to be re-established. However I was not involved in the original set up and I have yet to find what I need to do.

Hoping you might be able to point me in right direction.

I can certainly keep an eye on new users and now I know how to activate them I can do that in the meantime...

Thanks for your continued interest and responses

MJ

mj1
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