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Email Notifications not arriving

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In progress Email Notifications not arriving

Post by jaydorner on January 29th 2014, 4:19 pm

Hello all. I have not been receiving any email notifications for the last couple of weeks for Private Messages and new member registrations? I have to activate new registrations so need to know when a new member completes the form to join.

I haven't changed any settings in either the administration panel or my profile preferences but they have just stopped arriving. Been fine up until now so was wondering if anyone else is having the same problem and how I go about fixing it.

many thanks.

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In progress Re: Email Notifications not arriving

Post by Jophy on January 30th 2014, 8:30 am


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In progress Re: Email Notifications not arriving

Post by Leviosa on January 30th 2014, 10:09 am

Please give your forum URL. It'll be easy to help you Wink



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In progress Re: Email Notifications not arriving

Post by jaydorner on January 31st 2014, 9:31 am

Hi Buttercup. www.islandlocksforum.com

I am not getting any notifications at all. I didn't even get an email notification for replies to this topic which I have set to follow?

@jophy I will give your suggestion a go.

many Thanks.

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In progress Re: Email Notifications not arriving

Post by Jophy on January 31st 2014, 3:52 pm

Ok, let us know if your problem is solved or not. Thanks.

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In progress Re: Email Notifications not arriving

Post by jaydorner on January 31st 2014, 5:47 pm

Hi Jophy. I re-synced the forum but still not getting any notifications at all?

New private message
New member
Topics being followed
etc

I have checked all my settings and they are all set to receive notifications. As the forum owner I should be getting the new member notifications anyway?

I should add that all my members seem to be getting notifications without any problems, so it looks like it is isolated to just me. I have checked my email settings and there is nothing blocking any incoming from Forumotion.

Any help appreciated as I'm at a complete loss here. Excuse the late reply but unless I login here I don't know about replies.

jaydorner
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In progress Re: Email Notifications not arriving

Post by Leviosa on February 3rd 2014, 3:39 pm

Hi

In the past, did you receive the notifications? Which email provider are you using?


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In progress Re: Email Notifications not arriving

Post by jaydorner on February 3rd 2014, 8:48 pm

I have always received all notifications with the last one being on the 22nd December 2013. I use AOL but they have always arrived immediately.

I have checked with AOL and they can't see why they are not coming through?

jaydorner
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In progress Re: Email Notifications not arriving

Post by Leviosa on February 4th 2014, 10:57 am

Hello

Could you send me the following information via private message:
- URL
- Your email address
- The number of members on your forum

I will send the info to our technicians


Thanks in advance


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In progress Re: Email Notifications not arriving

Post by jaydorner on February 4th 2014, 11:15 am

@Buttercup. PM sent with thanks.

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In progress Re: Email Notifications not arriving

Post by jaydorner on February 8th 2014, 11:45 am

Just a quick update to my notification problem. I got a notification email yesterday when a new member registered for my forum so I am guessing it's working again now?

If someone could reply to this post I should get an email as I am following the topic.

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In progress Re: Email Notifications not arriving

Post by SLGray on February 8th 2014, 7:23 pm

Thanks for the update.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email Notifications not arriving

Post by Jophy on February 9th 2014, 5:44 am

@jaydorner wrote:Just a quick update to my notification problem. I got a notification email yesterday when a new member registered for my forum so I am guessing it's working again now?

If someone could reply to this post I should get an email as I am following the topic.

Ok, let us know if your problem is solved. Thanks. Smile

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In progress Re: Email Notifications not arriving

Post by jaydorner on February 9th 2014, 9:39 am

Ooops. Still not getting notifications again for new registrations and private messages or topics being followed.

I had one notification a couple of days ago but they have stopped again now? I thought it had fixed itself but obviously not.

Should I try a different email address, though I'm not sure how to change my email address as site owner.

jaydorner
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In progress Re: Email Notifications not arriving

Post by Jophy on February 11th 2014, 10:36 am

For new user registrations, try to check this option, I believe it is this setting:
Admin Panel > Users & Groups > User Options:
Send notify e-mail on new user registrations : Set it to Admin
> Save

For the PM notifications, check it on your profile:
Profile > Notifications

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In progress Re: Email Notifications not arriving

Post by jaydorner on February 12th 2014, 6:25 pm

Hi Jophy.

I had already checked all of the settings and they are correct, but thanks. I have never changed the settings since I started my forum so strange how all emails have suddenly stopped from Forumotion.

I'm not even getting emails to notify me of posts to this topic which I have set to follow.

I think I have exhausted everything now so just have to hope it resolves itself somehow?

jaydorner
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In progress Re: Email Notifications not arriving

Post by Derri on February 12th 2014, 8:01 pm

Hello,

My advice is to change email address for your account. AOL often block spam email and they'll see this due to the volume of emails you can get as spam. I use AOL for one of my test accounts and I only get new members registered alerts and nothing more.

My advice would be to add the address of FM emails to your AOL whitelist and see if that makes a difference. I also believe that in the past FM have had issues with AOL blocking them.

AOL is a good email provider but can sometimes automatically block emails from even arriving in your inbox if they think it is spam. I've had similar issues in the past with other forum host providers and stuff that sends me a lot of email.


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In progress Re: Email Notifications not arriving

Post by jaydorner on February 12th 2014, 8:37 pm

Thanks Derri.

I have added both Forumotion email address's for new members and private messages etc to my AOL address book. Will wait and see if that makes a difference Smile

jaydorner
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In progress Re: Email Notifications not arriving

Post by Derri on February 12th 2014, 9:04 pm

I was just thinking it might help. However it could be AOL has blocked them internally in there server or whatever and that could be causing the issues.


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When your topic has been solved, ensure you mark the topic solved
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In progress Re: Email Notifications not arriving

Post by jaydorner on February 12th 2014, 9:44 pm

I think you are right Derri as it hasn't made any difference Sad I will contact AOL again.

Many thanks for your time.

jaydorner
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In progress Re: Email Notifications not arriving

Post by Jophy on February 13th 2014, 7:52 am

Ok, please keep us updated about your problem. Thanks.

Smile

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