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Problem with modify Avatar and Signature.

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Pro Admin Problem with modify Avatar and Signature.

Post by KidSasuke on February 7th 2014, 3:34 am

So a few days ago my members have reported to me that the profile modifier settings aren't working. Whenever they try to change their avatars or signatures, this message comes up every time. I have re-synchronized the forum and checked everywhere in the AP to locate the issue, but no luck. If anyone have solutions for this problem, please post down below.


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Kite Trojan on February 7th 2014, 4:33 am

Cleare Cache and Forum Cookies?

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by SLGray on February 7th 2014, 5:15 am



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Kite Trojan on February 7th 2014, 5:43 am

Question, doesn't this issue not involve chrome because it doesn't involve coding.

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Leviosa on February 7th 2014, 10:58 am

@KidSasuke wrote:So a few days ago my members have reported to me that the profile modifier settings aren't working. Whenever they try to change their avatars or signatures, this message comes up every time. I have re-synchronized the forum and checked everywhere in the AP to locate the issue, but no luck. If anyone have solutions for this problem, please post down below.


Hello

Could you please provide l'url of your forum please?
Did you have the problem for all members? Could you please give username of members having this problem?
Thanks in advance



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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 8th 2014, 12:02 am

Sure, here is the url: http://www.xenonduelacademy.com/

I first heard it from two of my members ThunderChidori and ScorpionKing234, but I've been told that everyone is having this problem including me. I have tested all broswers from Internet Explorer, Fire Fox, and Chrome. All three shows up this problem.



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Pro Admin Re: Problem with modify Avatar and Signature.

Post by SLGray on February 8th 2014, 12:53 am

Do you have the profile fields set up to be modified by members?


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 8th 2014, 1:35 am

@SLGray wrote:Do you have the profile fields set up to be modified by members?

If you are referring to something like this, then for only a few. Although, I do not see how that has to do with anything regarding being able to modify the profile areas such as changing Avis and sigs.


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 9th 2014, 1:32 am

(24 Hours Later!) Bump. Okay, my members are getting very impatient now. Is there anyone here that can assist me in resolving this issue? It keeps saying we don't own our e-mails and cannot edit your avatars, signatures, etc.


Last edited by KidSasuke on February 9th 2014, 1:45 am; edited 1 time in total

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Kite Trojan on February 9th 2014, 1:40 am

This seems like an tech issue

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by SLGray on February 9th 2014, 2:17 am

Have you tried to edit another member's profile?


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 9th 2014, 3:13 am

@SLGray wrote:Have you tried to edit another member's profile?

If you mean by via Admin Panel, then yes I am able to modify other members profile.

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by SLGray on February 9th 2014, 3:34 am

I mean on the profile pages, not the administration panel.


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 9th 2014, 4:01 am

Yes, I am able to modify their profile pages. As a matter of fact, all Moderators and Admins can do so since it's checked for only MODS for obvious reasons lol. But, that still doesn't explain on how this message choose to pop up now.


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Clusterone on February 9th 2014, 5:33 am

It seems like a issue with the server itself because my forum can't upload pictures either, except for us we can't upload from computer, doesn't show up at all.

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Jophy on February 9th 2014, 6:36 am

Hello,

May I ask where are they trying to change their avatars? Is it on pc or mobile phones?

It seems like a issue with the server itself because my forum can't upload pictures either, except for us we can't upload from computer, doesn't show up at all.
We'll try to see where the problem is coming from. Smile


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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 9th 2014, 6:26 pm

@Jophy wrote:Hello,

May I ask where are they trying to change their avatars? Is it on pc or mobile phones?

Majority of them said PC. I have attempted to do it on mobile too, but the same results come up.

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by KidSasuke on February 10th 2014, 11:06 pm

BUMP Just leaving a reminder about my problem and would like for it to be resolved soon..

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Jophy on February 11th 2014, 10:26 am

Alright, I will get the attention of Buttercup here on this topic again.

May I ask if you have changed something on the templates?

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Pro Admin Re: Problem with modify Avatar and Signature.

Post by Leviosa on February 11th 2014, 12:06 pm

Hello

Our technicians are working on the problem.
A special topic has been opened : http://help.forumotion.com/t130550-738-i-cannot-upload-avatar-trough-my-profile#875034

Thanks for reporting your problem only on this topic

Regards


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