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#772 Mobile version doesn't work

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Pro Admin #772 Mobile version doesn't work

Post by Fairly OddPapiDimmi on February 21st 2014, 11:56 pm

Topic made into an only topic.  Please post in this only topic if you are having the similar issue.

I'm on my iPad Mini. When I go to a forum, like this forum, my forum, all Forumotion forums, I come to the mobile version of the site. When I click the little arrow, then «Classic version», it just redirects me to a site named «Free». This site is the forum URL, but it adds /undefined to the end of the URL. The only thing on the page is «You can return to the index...», and if I click on that link, it takes me back to the mobile site again.

I can't log in either. The same thing happens when I click the little arrow, then «Log in».

I can solve this problem by going to the Google Chrome browser on my iPad Mini and go to a forum, then click «Request Desktop version», which is an option included in Google Chrome Mobile, and I can also download the Puffin web browser, but I wanna use Safari.
Also, I'm not sure if others have this problem, but I don't think so, since it happens with EVERY Forumotion forum for me.

Please help me! This happened after I clicked «Delete forum cookies!» on MY forum, but I don't know why the heck it affects other Forumotion forums.

I've tried adding the Javascript code that disables the mobile sites and makes you instantly redirect to the desktop site, but it doesn't work now, but it worked before. And yes, I've ticked «Yes», and YES, I've saved.

I've also tried to backup my forum to the day it worked, but that didn't work at all!
I can't access the admin panel, I can't log in, and not only on MY forum, but I can't access the desktop site on ANY forum, and I can't login on ANY forum... I need to use Chrome and click «Request Desktop site»... Please help!

Please, please, PLEASE help me as soon as possible!

Thanks.

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Pro Admin Re: #772 Mobile version doesn't work

Post by One-X on February 22nd 2014, 12:02 am

The same thing is happening to me with my forum, and others. I'm also using an iPad. But, it isn't just apple devices because it doesn't work on my Huawei smartphone either.

The temporary javascript solution thing isn't working for me either. I suppose we'll just have to wait for a member of staff to respond.

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Pro Admin Re: #772 Mobile version doesn't work

Post by Kite Trojan on February 22nd 2014, 12:07 am

I use Safari and it works for me.

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Pro Admin Re: #772 Mobile version doesn't work

Post by keyara94 on February 22nd 2014, 2:45 am

I didn't delete my forum cookies and am having the same issue so, that's not the cause.  I'm having the same issue with ALL forums as well. It's a huge issue for me because I'm mainly on my iPad. .-. I'm being forced to use Puffin but, I hate that it's such a slow browser and tends to freeze up.  I need my Safari.

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Pro Admin Re: #772 Mobile version doesn't work

Post by elliwhi on February 22nd 2014, 11:45 am

I've been having this trouble as well on my iPod touch. When I try to log in, I replace the /forum with /login and it works luckily however it's really annoying that it the links from the bar don't work D:

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Pro Admin Re: #772 Mobile version doesn't work

Post by Jophy on February 22nd 2014, 12:23 pm

Hello,

I've experienced this problem as well when visiting the support forum using an Ipad. Anyways, the problem will be reported. Wink Please be patient. Thanks Smile

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Pro Admin Re: #772 Mobile version doesn't work

Post by Selvester on February 22nd 2014, 2:52 pm

I'm on my iPad Mini. When I go to a forum, like this forum, my forum, all Forumotion forums, I come to the mobile version of the site. When I click the little arrow, then «Classic version», it just redirects me to a site named «Free». This site is the forum URL, but it adds /undefined to the end of the URL. The only thing on the page is «You can return to the index...», and if I click on that link, it takes me back to the mobile site again.

I can't log in either. The same thing happens when I click the little arrow, then «Log in».

I faced this same problem today however it was not on an ipad it was on a nook. And it was for all forumotion forums like you said. I just switched to my kindle and it worked fine there.

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Pro Admin Re: #772 Mobile version doesn't work

Post by DelfI on February 22nd 2014, 6:17 pm

http://watchermeet-up.forumotion.com/    Us as well. All mobile users, Apple and android. Started yesterday. Unable to log in.

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Pro Admin Re: #772 Mobile version doesn't work

Post by Dominick1956 on February 22nd 2014, 6:41 pm

www.rcburnout.com as well................started yesterday.............. cannot logon my own website with my IPAD.

PLEASE HELP......

FOUNDER
Rcburnout.com

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Pro Admin Re: #772 Mobile version doesn't work

Post by Fairly OddPapiDimmi on February 22nd 2014, 6:54 pm

Is anyone gonna help?

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Pro Admin Re: #772 Mobile version doesn't work

Post by Logger on February 22nd 2014, 7:15 pm

sunny rhyl sea fishing forum having this trouble also since yesterday evening  Sad

http://www.sunnyrhyl.com/


Last edited by Logger on February 22nd 2014, 7:26 pm; edited 1 time in total

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Pro Admin Re: #772 Mobile version doesn't work

Post by Tonight on February 22nd 2014, 7:23 pm

I guess you'll have to wait til' Monday.

For now, you can use a temporary solution:


Code:
$(function() {
  if(window._userdata && _userdata.page_desktop) window.location = _userdata.page_desktop;
});

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Pro Admin Re: #772 Mobile version doesn't work

Post by Fairly OddPapiDimmi on February 22nd 2014, 7:31 pm

@Tonight wrote:I guess you'll have to wait til' Monday.

For now, you can use a temporary solution:


Code:
$(function() {
  if(window._userdata && _userdata.page_desktop) window.location = _userdata.page_desktop;
});
I've tried that javascript code many times already, it doesn't work.

And why do we have to wait until Monday?

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Pro Admin Re: #772 Mobile version doesn't work

Post by Derri on February 22nd 2014, 7:45 pm

Chances are unless it suddenly starts working, we won't hear anything until Monday until our Pro Admin arrives as she is the one who had direct communications with the technicians. So please be patient Very Happy


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Pro Admin Re: #772 Mobile version doesn't work

Post by Logger on February 22nd 2014, 7:54 pm

@Derri wrote:Chances are unless it suddenly starts working, we won't hear anything until Monday until our Pro Admin arrives as she is the one who had direct communications with the technicians. So please be patient Very Happy

Thanks  Cool

http://www.sunnyrhyl.com/

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Pro Admin Re: #772 Mobile version doesn't work

Post by MrBubbles on February 22nd 2014, 9:18 pm

Im having the same issue on the following forums.
http://worldofmutants.forumotion.com
http://mysticfallsrp.forumotion.net
I have tried on multiple forums and it does the same thing. I even had this problem on this forum, I had to go to http://help.forumotion.com/login. I am working on a new site and I am anticipating Monday!!

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Pro Admin Re: #772 Mobile version doesn't work

Post by MrBubbles on February 22nd 2014, 9:19 pm

By the way, I am using a 3rd Generation iPhone 4.

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Pro Admin Re: #772 Mobile version doesn't work

Post by keyara94 on February 22nd 2014, 9:39 pm

@Derri wrote:Chances are unless it suddenly starts working, we won't hear anything until Monday until our Pro Admin arrives as she is the one who had direct communications with the technicians. So please be patient Very Happy

Thank you for the information. ^^ I'll check back on Monday, and if something changes before then, I'll let everyone know.

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Pro Admin Re: #772 Mobile version doesn't work

Post by Canon on February 23rd 2014, 12:09 am

Problem is the buttons aren't working in the mobile version, the home button, log in button and classic version buttons are all sent to http://www.xxxxxxxxxxx/undefined
I got round it by going into my browser settings and selecting "request desktop site"
Or if you really want to use the mobile version but can't log in, go to the address bar, after the .co.uk (or whatever extension you use) and add /login eg www.abcdefg.co.uk/login and this should let you log in
Hope this helps

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Pro Admin Re: #772 Mobile version doesn't work

Post by Fairly OddPapiDimmi on February 23rd 2014, 12:33 am

I wanna use Safari, not Google Chrome. And it's annoying that I always need to click «Request Desktop version». Also, I don't know if other users have the same problem.

I need a fix for this. It seems like many people are having it.

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Pro Admin Re: #772 Mobile version doesn't work

Post by Logger on February 23rd 2014, 11:12 am

Going into settings or browser settings and select Desktop view has worked for me  :wouhou: 

Although it doesnt last from one visit to the next but is simple to do  Cool

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Pro Admin Re: #772 Mobile version doesn't work

Post by Leviosa on February 24th 2014, 9:30 am

Hello

The problem has been reported to our technicians.  Very Happy 

Thanks


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Pro Admin Re: #772 Mobile version doesn't work

Post by morfeas_ath on February 24th 2014, 2:38 pm

hello from Athens,

i Have the same problem in my forum vstromhellasforum.com , please help , our forum has more than 6500 members....

Regards

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Pro Admin Re: #772 Mobile version doesn't work

Post by Niko on February 24th 2014, 4:43 pm

it's solved now  Mr. Green  Lol

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Pro Admin Re: #772 Mobile version doesn't work

Post by Shek on February 24th 2014, 4:45 pm

Hello! Buttercup, solved the problem ?

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Pro Admin Re: #772 Mobile version doesn't work

Post by Leviosa on February 24th 2014, 5:02 pm

The problem should be solved Smile


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Pro Admin Re: #772 Mobile version doesn't work

Post by Shek on February 24th 2014, 5:05 pm

Thanks Butter!  :wouhou:

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Pro Admin Re: #772 Mobile version doesn't work

Post by elliwhi on February 24th 2014, 5:37 pm

Aw yeah Very Happy

Thank you Butter Very Happy

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Pro Admin Re: #772 Mobile version doesn't work

Post by keyara94 on February 24th 2014, 7:36 pm

awe Yiss!  thanks a ton, Butter!

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Pro Admin Re: #772 Mobile version doesn't work

Post by Selvester on February 25th 2014, 1:29 am

Thank you Buttercup and the wonderful forumotion technicians! Glad this got sorted quickly.

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