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In progress No Notification of replies

Post by Corrie on February 23rd 2014, 8:55 pm

A member has stated that she is not receiving any notifications of replies to posts. At the left hand corner under the posting it states 'Options' and you tick the box in that to say whether you want to be notified of replies or not.    I have tested it and the box was auto-ticked but no notification has been forthcoming.


Can you help? 


Edit to say I have re-synced the forum as advised to another member prior.

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In progress Re: No Notification of replies

Post by Derri on February 23rd 2014, 9:01 pm

Can you ask her what email provider she is using?


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In progress Re: No Notification of replies

Post by SLGray on February 23rd 2014, 9:59 pm

@Corrie wrote:A member has stated that she is not receiving any notifications of replies to posts. At the left hand corner under the posting it states 'Options' and you tick the box in that to say whether you want to be notified of replies or not.    I have tested it and the box was auto-ticked but no notification has been forthcoming.


Can you help? 


Edit to say I have re-synced the forum as advised to another member prior.
Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation.


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In progress Re: No Notification of replies

Post by Corrie on February 23rd 2014, 10:17 pm

I apologise, I copied her post to me and added the first sentence so it has defaulted to the script on the forum.    I am awaiting her answer.

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In progress Re: No Notification of replies

Post by Corrie on February 23rd 2014, 10:31 pm

The member is using a BT email address (British Telecom), she tells me she gets notifications from all other forums.

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In progress Re: No Notification of replies

Post by Corrie on February 24th 2014, 10:28 pm

Can anyone help with this please?   This member is an elderly lady and relies on her email notifications.

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In progress Re: No Notification of replies

Post by SLGray on February 25th 2014, 2:43 am

Has she checked her spam folder? Also ask her if she has added Forumotion to her allowed list.


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In progress Re: No Notification of replies

Post by Corrie on February 25th 2014, 9:26 pm

I know she has checked her Spam and Trash box (because I asked her that before I posted here), I will check on whether she has it allowed or not, but I'm sure the answer will be yes because she's very switched on!

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In progress Re: No Notification of replies

Post by Corrie on February 27th 2014, 10:47 pm

"Yes" is her answer to your question.

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In progress Re: No Notification of replies

Post by Corrie on March 1st 2014, 10:33 pm

This member is still not receiving her email notifications to the posts.  Can you help please???

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In progress Re: No Notification of replies

Post by Base on March 2nd 2014, 11:12 am

What email provider is she using? Are you sure that she has set all the preferences in her profile correctly?

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In progress Re: No Notification of replies

Post by Corrie on March 2nd 2014, 3:43 pm

I've already advised which email provider 7 days ago!  Its BT (British Telecom).  And yes, I have double-checked her profile settings.

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In progress Re: No Notification of replies

Post by Base on March 2nd 2014, 3:44 pm

Is the member watching the topic? Perhaps they may have clicked on 'Stop watching this topic' at the bottom of the topic by mistake.

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In progress Re: No Notification of replies

Post by SLGray on March 2nd 2014, 4:30 pm

Ask her to check her Profile > Topic (s) Being Watched.


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In progress Re: No Notification of replies

Post by Corrie on March 3rd 2014, 8:10 pm

Will do and I will report back with info.

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In progress Re: No Notification of replies

Post by Leviosa on March 4th 2014, 11:16 am

Hello

A special topic has been created http://help.forumotion.com/t131227-688-email-problems#879644

Many thanks


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