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#688 Email& notifications problems

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In progress #688 Email& notifications problems

Post by Leviosa on March 4th 2014, 11:16 am

Hello

Many users have issue with emails:

1- Some users don't receive notification for "Watched topic, New member registration,..." (Thanks for explaining in which situation(s) you get the problem)
2- Some users receive notification and email in Spam box (Thanks for explaining in which situation ex: notification for newsletter, new regsitration, watched topics,...)

3- Some users receive emails or notification with strange title:
If you have the problem please post:




If you have one of this problem please post:

- Url of your forum
- Short explanation of your problem (1/2 or 3)
- A screenshot of the problem if possible

Our technicians are working on this problem

Thanks for your understanding

Buttercup


Last edited by Buttercup on April 22nd 2014, 10:25 am; edited 3 times in total


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In progress Re: #688 Email& notifications problems

Post by Shek on March 4th 2014, 1:59 pm

Hello!

URL of forum: http://1001blogsforum.com/
Problem description:
All messages sent are sent to the electronic trash forum, and, by sending all email Forumotion own.
A screenshot of the problem if possible
http://i59.tinypic.com/25s0sna.jpg
http://i62.tinypic.com/244pa80.jpg
http://i58.tinypic.com/3146mxc.jpg

Thanks a lot Buttercup!

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In progress Re: #688 Email& notifications problems

Post by Corrie on March 4th 2014, 8:41 pm

I trust you have all the info you need from me (as I brought this problem up 23 February)? She has checked and everything is as it should be but she is still not getting email notifications.

http://help.forumotion.com/t130925-no-notification-of-replies

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In progress Re: #688 Email& notifications problems

Post by Shek on March 6th 2014, 10:38 am

Buttercup, you have information news? Very Happy

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In progress Re: #688 Email& notifications problems

Post by Leviosa on March 6th 2014, 10:53 am

Our technicians are still working on the problem Smile

Thanks for your patience

Smile


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In progress Re: #688 Email& notifications problems

Post by Corrie on March 8th 2014, 7:37 pm

Just to mention that my member is still not receiving notifications. Everything is set as it should be and notifications are not going to her spam or trash box. Reference :

http://help.forumotion.com/t130925-no-notification-of-replies

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In progress Re: #688 Email& notifications problems

Post by Niko on March 9th 2014, 3:00 pm



sometimes I receive notification emails with some strange text at the top, asin the screenshot Shocked:/


Last edited by Niko! on March 18th 2014, 10:37 pm; edited 1 time in total

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In progress Re: #688 Email& notifications problems

Post by Neptune- on March 9th 2014, 4:15 pm

Hello ^^


URL of forum:
http://www.planet-series.com/

Problems descriptions:
- Problem 3 solved since March 6th in the end of afternoon
- Problem 2 started once problem 3 solved. All notifications arrived in spam. I accepted sender, added it to contact and solved for me now (provider = Hotmail). Some of my members (maybe all) encountered that issue and solved themselves the same way i did.

A screenshot of the problem if possible
Spambox is spambox, sorry i deleted all notifications yet.

Regards.

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In progress Re: #688 Email& notifications problems

Post by Shek on March 10th 2014, 12:38 pm

Hello Butter!

My users complain that the email noreply@forumotion.com on Forumeiros is causing the SPAM messages. Would it be possible to resume board@forumotion.com ?

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In progress Re: #688 Email& notifications problems

Post by onlychild on March 13th 2014, 12:29 pm

Hi


Some users don't receive notification for "Watched topic ...

That would be the problem.


If you have one of this [these] problem[s] please post:

- Url of your forum

http://theoratorium.canadian-forum.com/

- Short explanation of your problem (1/2 or 3)

I have not gotten post notification [watched topic] email in awhile ...

Thanks
Jim

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In progress Re: #688 Email& notifications problems

Post by ll_-duke-_ll on March 14th 2014, 2:43 am

Im having soo many problems from my emails not updating for the last 6 months to me not being able to access my ownership of my website.

I probably wont get any help but at least i can spam messages to be able to pm a moderator.

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In progress Re: #688 Email& notifications problems

Post by ll_-duke-_ll on March 14th 2014, 2:50 am

HELP ME

Ive been using forum motion since 2010

heres my site www.vfvfallen.com

The problems I have is that my emails havent updated for 6 months. I even deleted it and created a new one only to have the same problem while checking them on roundcube

Then second I have nothing to go off of that I actually own my domain name and site. How can I get that information? Because I'd like to increas emy mailbox limits and do some other things I'm not able to. Since I've actually paid for it thru your site.

I don't know what account I've signed up here numerous times before but now I know why I gave up everytime since I'd have to post enough messages just to talk to someone. Thats a sad thought taken that I've actually spent money here.

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In progress Re: #688 Email& notifications problems

Post by SLGray on March 14th 2014, 3:24 am

You only need two posts to send a pm. There are many places you can post without spamming and/or breaking the rules.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: #688 Email& notifications problems

Post by onlychild on March 17th 2014, 4:25 am

@onlychild wrote:Hi


Some users don't receive notification for "Watched topic ...

That would be the problem.


If you have one of this [these] problem[s] please post:

- Url of your forum

http://theoratorium.canadian-forum.com/

- Short explanation of your problem (1/2 or 3)

I have not gotten post notification [watched topic] email in awhile ...

Thanks
Jim
Hi again

Email notices started working again - but then they stopped. I have a hunch, maybe, it's connected to the notice that says "if you don't view the post there will be no more notices given" ... I do view the posts, so I don't know if that's the problem - but you know how "technology" is.:/

Jim

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In progress Re: #688 Email& notifications problems

Post by Shek on March 19th 2014, 10:34 am

You still receive emails in the spam box?

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In progress Re: #688 Email& notifications problems

Post by Shek on March 20th 2014, 3:58 pm

Buttercup,my members told me that the problem is solved. Is it true?bwi

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In progress Re: #688 Email& notifications problems

Post by Leviosa on March 20th 2014, 4:05 pm

Hello

Our technicians have sent a correction online today. So, little by little the problem will likely be rarer. Fingers cross SmileSmile


Thanks for your patience beu


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In progress Re: #688 Email& notifications problems

Post by Shek on March 20th 2014, 4:17 pm

Yeah! Thanks a lot by info Buttercup!:wouhou:


Last edited by Shek on March 20th 2014, 4:21 pm; edited 1 time in total (Reason for editing : Fix the spelling error)

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In progress Re: #688 Email& notifications problems

Post by onlychild on March 20th 2014, 4:35 pm

So far, so good ... now any post-email dismissal has to be done manually. Technology is a pain in the butt sometimes. :/


Last edited by onlychild on March 20th 2014, 4:37 pm; edited 1 time in total (Reason for editing : Wasn't me - musta been a ghost :D)

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In progress Re: #688 Email& notifications problems

Post by jeffcpr on March 24th 2014, 9:42 pm

My URL is http://floattubeforum.do-talk.com

I am not receiving any e-mails from my forum into my hotmail account. I don't get messages saying I have new members waiting to be cleared, or e-mails confirming I have a PM waiting for me. I know some of my members are having similar problems, it is getting frustrating please help.

Jeff

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In progress Re: #688 Email& notifications problems

Post by Corrie on March 26th 2014, 7:36 pm

The member who complained that she received no email notifications to posts still does not receive anything. I advised her email provider was BT (British Telecom). I trust this is one that your technicians are still working on?

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In progress Re: #688 Email& notifications problems

Post by Neptune- on March 26th 2014, 8:24 pm

Hello Jeffcpr


Got problems with Hotmail and solved then by myself
:rose:Hope this message will be helpful.

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In progress Re: #688 Email& notifications problems

Post by jeffcpr on March 26th 2014, 9:58 pm

Thanks Neptune for the the help but for me I am not getting anything anymore, no e-mails through hotmail, even in my junkmail or spambox hope they can fix this issue soon.

Jeff

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In progress Re: #688 Email& notifications problems

Post by Leviosa on March 27th 2014, 2:13 pm

Hello

Hotmail issue is an existing problem for a long time and not directly linked to this topic:
If you use an email system like hotmail, make sure that this email is not placed in the 'Junk Mail'. Add it to your white list to receive notices and other information from the forum.

Thanks


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In progress Re: #688 Email& notifications problems

Post by jeffcpr on March 27th 2014, 9:09 pm

We has of last night I started recieveing all those e-mails in my junk mail and have moved them over to my in box. What ever happened it is work better now, fingers crossed we should be ok.

Thanks
Jeff

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In progress Re: #688 Email& notifications problems

Post by Leviosa on March 28th 2014, 9:37 am

Thanks for informing us Jeff Smile


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In progress Re: #688 Email& notifications problems

Post by Corrie on March 29th 2014, 8:39 pm

Can anyone give me an update please on the problem I have with the member who still does not receive any notification emails of posts made. Everything is set in her profile correctly, the email does not go to her spam/junk box, the email does not arrive at all and never has. Her email provider is BT (British Telecom). It has been some weeks now since I asked for help.

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In progress Re: #688 Email& notifications problems

Post by Neptune- on March 30th 2014, 1:39 am

Hello Corrie


Did you ever try to join that member from your personal email ?
Maybe she has entered a wrong email (zero instead of letter O for example)

You also told us she received from other forums. Are those forums hosted by Forumotion too ?

@SLGray wrote:Ask her to check her Profile > Topic (s) Being Watched.
Please tell us if topics she should watch are on that page.

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In progress Re: #688 Email& notifications problems

Post by Jophy on March 30th 2014, 12:56 pm

@Corrie wrote:Can anyone give me an update please on the problem I have with the member who still does not receive any notification emails of posts made. Everything is set in her profile correctly, the email does not go to her spam/junk box, the email does not arrive at all and never has. Her email provider is BT (British Telecom). It has been some weeks now since I asked for help.
Hello,

Sorry for the delay, we will need to wait until Monday for any news regarding this problem from our administrator. Thank you for your patience.

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In progress Re: #688 Email& notifications problems

Post by Corrie on April 1st 2014, 10:36 pm

The member tells me she is not sure who hosts a lot of the forums but I know for certain that 2 are Proboards. She has definitely not got any mistakes in her email address - it is one she has used for more than 10 years. I have asked her to check her Profile and inform me which topics she is watching, however, I feel 99% that she watches them all because she is interested in everyone's postings!

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