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Suspicious activity related to your account

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Solved Suspicious activity related to your account

Post by bsk on March 4th 2014, 12:39 pm

Hello!

Member on my forum has a problem with logging in. It says "We have detected suspicious activity related to your account. To unblock it click here and complete the form." 

So he completed the form but then he's getting info to go to the main forum to remove it manually.


Who can we ask for help with this one?


Thanks in advance

bsk
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Solved Re: Suspicious activity related to your account

Post by Leviosa on March 4th 2014, 2:16 pm

@bsk wrote:Hello!

Member on my forum has a problem with logging in. It says "We have detected suspicious activity related to your account. To unblock it click here and complete the form." 

So he completed the form but then he's getting info to go to the main forum to remove it manually.


Who can we ask for help with this one?


Thanks in advance
Hello

This problem is coming from our anti spam tool. Don't worry !

Could please send me via private message:

- URL of your forum
- Pseudo on your the forum
- IP
- Email


Thanks in advance


No help without your forum url
No support via private message



Leviosa
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Solved Re: Suspicious activity related to your account

Post by Guest on March 4th 2014, 11:00 pm

Hi, I'm having a similar problem too. When I try to log in to my account I get the following message: "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form." The form just requires my user name and a captcha code, but when I click "send" it just refreshes the page and I get nowhere. I've tried several times and it's still the same. Can someone help fix the problem please?


Last edited by gojim on March 5th 2014, 3:09 am; edited 1 time in total (Reason for editing : It wasn't me)

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Solved Re: Suspicious activity related to your account

Post by Leviosa on March 5th 2014, 10:04 am

Hello

I need the same information:
- URL of your forum
- Pseudo on your the forum
- IP
- Email

Thanks


No help without your forum url
No support via private message



Leviosa
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Solved Re: Suspicious activity related to your account

Post by bsk on March 8th 2014, 9:19 am

Thanks for the help, member can log in without problems now Smile

bsk
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Solved Re: Suspicious activity related to your account

Post by SLGray on March 8th 2014, 8:00 pm

Problem solved & topic archived.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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