The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Credits not applied to account

View previous topic View next topic Go down

Solved Credits not applied to account

Post by amanda76 on March 18th 2014, 5:10 pm

I purchased credits about 4 hours ago and while they typically show up right away, they're not being reflected in my account yet. I'm in a bit of a time crunch because I need them to renew my domain.
http://pugauthority.forumotion.net/

Thanks!

amanda76
Forumember

Posts : 87
Reputation : 0
Language : English

http://www.pugauthority.com

Back to top Go down

Solved Re: Credits not applied to account

Post by Derri on March 18th 2014, 5:37 pm

Hi,

Did you buy them via Allopass or via Paypal?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public

avatar
Derri
Administrator
Administrator

Male Posts : 8520
Reputation : 592
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

Solved Re: Credits not applied to account

Post by amanda76 on March 18th 2014, 8:31 pm

PayPal

amanda76
Forumember

Posts : 87
Reputation : 0
Language : English

http://www.pugauthority.com

Back to top Go down

Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 1:56 am

Is it possible to extend the time I have to renew the domain? The credits still aren't showing.

amanda76
Forumember

Posts : 87
Reputation : 0
Language : English

http://www.pugauthority.com

Back to top Go down

Solved Re: Credits not applied to account

Post by SLGray on March 19th 2014, 1:57 am

What is the date for the domain name to expire?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 39219
Reputation : 2629
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 2:52 am

It expired, but I was told today (via email from Forumotion) that I still have 2 days to renew.

amanda76
Forumember

Posts : 87
Reputation : 0
Language : English

http://www.pugauthority.com

Back to top Go down

Solved Re: Credits not applied to account

Post by SLGray on March 19th 2014, 4:55 am

After you purchased the credits, did you try to renew your domain name?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 39219
Reputation : 2629
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Credits not applied to account

Post by Derri on March 19th 2014, 8:29 am

Hi,

If the credits haven't shown then you need to do the following.

Send a PM to Buttercup with http://help.forumotion.com/u6001

Your forum URL
A screenshot of the paypal receipt
The number of missing credits.

I don't know if that's all of the information you need but if its not then you'll be directed by Buttercup.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public

avatar
Derri
Administrator
Administrator

Male Posts : 8520
Reputation : 592
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

Solved Re: Credits not applied to account

Post by Shadow on March 19th 2014, 10:03 am

Hello Amanda

Thanks for providing via PM, information Derri wrote. Smile

I am waiting for your answer

Regards

EDIT: the problem should be solved. Thanks for confirming


No help without your forum url
No support via private message


avatar
Shadow
Administrator
Administrator

Female Posts : 15753
Reputation : 1660
Language : French, English

http://help.forumotion.com

Back to top Go down

Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 11:30 pm

The credits finally hit my account and I was able to renew. Thank you!

amanda76
Forumember

Posts : 87
Reputation : 0
Language : English

http://www.pugauthority.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum