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One member cannot connect to forum on Apple devices

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In progress One member cannot connect to forum on Apple devices

Post by Kimmy on March 23rd 2014, 2:13 pm

I have one member who always used her iPad and iPhone to participate in our forum. For a month, she hasn't been able to connect at all using either device. She is able to use her PC. Other members are fine using Apple devices, including me. Any hints to give her so she can use her iPad and iPhone again? It is so odd to me that she can use neither after using them here for 2 years. Thank you!
Here is how she explained it:

As far as I can tell, the problem is that I cannot view it in mobile. I used to often get the grey screen, but it would work after I selected classic view. Now when I switch over to classic it just takes me back to the mobile which doesn't work. (if that makes any sense at all(question mark)

Kimmy
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In progress Re: One member cannot connect to forum on Apple devices

Post by Jophy on March 23rd 2014, 2:46 pm

Hello,

We have similar issues about this(just recently):
http://help.forumotion.com/t130874-772-mobile-version-doesn-t-work

Can you check if you have the same issue as this?:
@iggybrowns wrote:I still haven't gotten any response and help about fixing the mobile version of my forum. None of my members can access the forum on their ipads and other mobile devices. We the get the message "This board has no forums". Here is the url for my site: http://neotoa.forumotion.com. I also posted a screenshot of the error message. Please help.


Buttercup wrote:Hello

That is no a bug. Infact, you disallow visitors to see any part of your forum (without being log in).


By consequences, on the mobile version you cannot access your forum.

You should let at least one sub-forum visible to everyone and it'll work Smile

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In progress Re: One member cannot connect to forum on Apple devices

Post by Kimmy on March 23rd 2014, 8:26 pm

It is just one single member who is having problems. Do you think that would be the answer, or do you think it is a problem with her settings? Thank you.

Kimmy
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In progress Re: One member cannot connect to forum on Apple devices

Post by Guest on March 23rd 2014, 8:27 pm

The user just needs to change the forum viewing

Guest
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In progress Re: One member cannot connect to forum on Apple devices

Post by Kimmy on March 23rd 2014, 8:34 pm

RikudouSennin wrote:The user just needs to change the forum viewing

Change it to what? Thanks!

Kimmy
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In progress Re: One member cannot connect to forum on Apple devices

Post by Ange Tuteur on March 23rd 2014, 11:25 pm

At the top of the forum there should be an arrow. Click this arrow to open a dropdown and then choose Classic Version.


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