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Admin - "You can't report posts"

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Solved Admin - "You can't report posts"

Post by Guardian-Angel on March 25th 2014, 4:31 pm

Hi all

The other day I was asking how to add the icon's for Users to report posts which was done successfully with your help. At the time I had messed up the Admin and locked myself from reporting posts. I thought I corrected it.

A mod informed me of a user that reported a post. I did not recieve an email. I checked my settings, checked email and notifications. I wanted to test to make sure it worked properly. I want all Mod's and the Admin to recieve the notice of a user who reported a post.

However logged in as Admin, I tried to test a "report post to Admin or Moderator" but I received the message "you can't report posts".

Please advise where I should be checking to make sure the Admin and Mod's can report posts. There is one Admin and 6 mods. If a mod see's a post they are not sure of what to do, I want them to be able to report it so notices go out asap to all the other Mod's as well as the Admin.  

Thanks

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Solved Re: Admin - "You can't report posts"

Post by Base on March 25th 2014, 4:34 pm

Hello,

Here is a guide explaining how to use the report system: http://help.forumotion.com/t35557-the-report-system

It runs through all the options in order to set up reports.

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Solved Re: Admin - "You can't report posts"

Post by Guardian-Angel on March 25th 2014, 5:14 pm

Thanks for the link. I have followed each step. I had added Admin to General > Reports> Permission and I also checked yes to self reports.

Admin still cannot report posts. I was able to a few days ago. Any other suggestion?

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Solved Re: Admin - "You can't report posts"

Post by SLGray on March 25th 2014, 8:52 pm

Could you post a screenshot of a post that you are viewing on your forum as an administrator? Also could you exactly explain how the report system is not working for you?


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Solved Re: Admin - "You can't report posts"

Post by Guardian-Angel on March 25th 2014, 9:09 pm

Neither the mod's or myself, the Admin, can use the "report a post to a mod or Admin" for any posts.

If a mod see's a post that needs to be dealt with, we want to be able to report it. The mods are fairly new, they might not be sure of how to deal with a questionable post. If they can report it, the admin and other mods should get a notice and can deal with it.

When I, the Admin or a mod tries to report a post it says "you can't report a post"

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Solved Re: Admin - "You can't report posts"

Post by SLGray on March 25th 2014, 9:19 pm

Post a screenshot of the page in your administration panel that deals with the settings of the report system.


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Solved Re: Admin - "You can't report posts"

Post by Guardian-Angel on March 26th 2014, 3:46 am

Configuration
Report status : Disabled Members Moderators Administrators
Self-Reports : Yes No
Report edit by users : Yes No

Report edit by users :Here you can disable the post report from specific users you consider as trustworthy, so members won't be able to send reports for messages posted by these specific users
RemoveLook up Group:

Administrators
Moderators

It doesn't show when I do the screen shot, but Members is ticked. No for Self Reports and No for Report Edit by users.

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Solved Re: Admin - "You can't report posts"

Post by SLGray on March 26th 2014, 5:11 am

Could you send me a test account that has access to the administration panel by private message?

After using the test account, I located the issue. Someone had locked the option for moderators and administrators in the report permissions.


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Solved Re: Admin - "You can't report posts"

Post by Guardian-Angel on March 27th 2014, 12:08 am

I tested it by reporting a mod’s post. I was able to report it, (prior I couldn’t) I received the email notifying me that a post has been reported. When I click on the link to look at the post, I get this message.
 
“Sorry, but only users granted special access an read topics in this forum”
 
When I click on the link to go directly to the report post, I get this message.
 

“You are not allowed to use this part of the Report Post Hack!”

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Solved Re: Admin - "You can't report posts"

Post by Guardian-Angel on March 27th 2014, 1:33 am

Update - both mod's and admin can now report posts and are receiving the notifications.

Thanks for all your help! Smile

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Solved Re: Admin - "You can't report posts"

Post by Jophy on March 27th 2014, 4:42 am

Since this thread appears to be solved, this is moved to archives now.

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