The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

my forum is lost after renewing domain

View previous topic View next topic Go down

In progress my forum is lost after renewing domain

Post by jaajavirus on March 29th 2014, 5:46 pm

my forum is lost after renewing domain
http: newkampala.forumotion.com

i cant access it

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on March 29th 2014, 6:15 pm

Try connecting to your administration panel.

newkampala.forumotion.com/admin


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on March 29th 2014, 6:23 pm

it doesnt open the forum is lost my paid domain leads to something else not the forum


Last edited by jaajavirus on March 29th 2014, 6:25 pm; edited 1 time in total

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on March 29th 2014, 6:24 pm

Are you the founder of this forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on March 29th 2014, 6:28 pm

yes  after  buying credits for 2days my domain processing took 2days while pending , today the forum is lost

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on March 29th 2014, 6:32 pm

So you renewed the domain name two days ago?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on March 29th 2014, 6:36 pm

yes  the forum was on yesterday  but today its lost after  domain is processed  the free domain is off and the paid cant link to forumotion bet the forum is deleted

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on March 29th 2014, 6:41 pm

The forum is not deleted. It is still redirecting to the domain name.

Try the forum utilities - http://www.forumotion.com/utils .


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on March 30th 2014, 10:32 am

thanx   its    done  appreciate yo time  bro i can access the admin panel but cant restore the forum

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on March 31st 2014, 12:36 am

If you can access the administration panel then remove the domain name redirection.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by Leviosa on March 31st 2014, 11:02 am

Hello

Infact, there is a DNS problem on your forum. We are working on it.

We'll let you know as soon as it is solved Smile
Thanks for your understanding



No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15348
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on April 1st 2014, 12:56 pm

is it possible to get my backup  seriously am disappointed   now its a week

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by Base on April 1st 2014, 1:04 pm

Buttercup has already stated that the problem is being worked on. Please be patient and hopefully the problem will be fixed soon.

Base
Forumaster

Male Posts : 10386
Reputation : 1687
Language : English and French
Location : United Kingdom, England

http://forumotionhub.net

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on April 5th 2014, 10:57 am

Hullo for how long should i wait & who is paying for damages? configuring DNS takes ages?

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by SLGray on April 5th 2014, 10:59 am

Buttercup does not work on the weekends, so we will have to wait until Monday when she returns.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35612
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by jaajavirus on April 14th 2014, 12:39 pm

hi can i  have cpanel details for my domain  bse i paid for it and u guys failed to configure . I can do it myself thanx and i need my backup

jaajavirus
New Member

Posts : 10
Reputation : 0
Language : english

Back to top Go down

In progress Re: my forum is lost after renewing domain

Post by Leviosa on April 15th 2014, 11:37 am

Hello

It is uder progress. It should be solved by the end of the day.

Sorry for the trouble

Thanks  :rose:


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15348
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum