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my forum is lost after renewing domain

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In progress my forum is lost after renewing domain

Post by jaajavirus on Sat Mar 29 2014, 18:46

my forum is lost after renewing domain
http: newkampala.forumotion.com

i cant access it

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Sat Mar 29 2014, 19:15

Try connecting to your administration panel.

newkampala.forumotion.com/admin


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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Sat Mar 29 2014, 19:23

it doesnt open the forum is lost my paid domain leads to something else not the forum


Last edited by jaajavirus on Sat Mar 29 2014, 19:25; edited 1 time in total

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Sat Mar 29 2014, 19:24

Are you the founder of this forum?


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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Sat Mar 29 2014, 19:28

yes  after  buying credits for 2days my domain processing took 2days while pending , today the forum is lost

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Sat Mar 29 2014, 19:32

So you renewed the domain name two days ago?


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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Sat Mar 29 2014, 19:36

yes  the forum was on yesterday  but today its lost after  domain is processed  the free domain is off and the paid cant link to forumotion bet the forum is deleted

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Sat Mar 29 2014, 19:41

The forum is not deleted. It is still redirecting to the domain name.

Try the forum utilities - http://www.forumotion.com/utils .


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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Sun Mar 30 2014, 11:32

thanx   its    done  appreciate yo time  bro i can access the admin panel but cant restore the forum

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Mon Mar 31 2014, 01:36

If you can access the administration panel then remove the domain name redirection.


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In progress Re: my forum is lost after renewing domain

Post by Shadow on Mon Mar 31 2014, 12:02

Hello

Infact, there is a DNS problem on your forum. We are working on it.

We'll let you know as soon as it is solved Smile
Thanks for your understanding

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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Tue Apr 01 2014, 13:56

is it possible to get my backup  seriously am disappointed   now its a week

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In progress Re: my forum is lost after renewing domain

Post by Base on Tue Apr 01 2014, 14:04

Buttercup has already stated that the problem is being worked on. Please be patient and hopefully the problem will be fixed soon.
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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Sat Apr 05 2014, 11:57

Hullo for how long should i wait & who is paying for damages? configuring DNS takes ages?

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In progress Re: my forum is lost after renewing domain

Post by SLGray on Sat Apr 05 2014, 11:59

Buttercup does not work on the weekends, so we will have to wait until Monday when she returns.


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In progress Re: my forum is lost after renewing domain

Post by jaajavirus on Mon Apr 14 2014, 13:39

hi can i  have cpanel details for my domain  bse i paid for it and u guys failed to configure . I can do it myself thanx and i need my backup

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In progress Re: my forum is lost after renewing domain

Post by Shadow on Tue Apr 15 2014, 12:37

Hello

It is uder progress. It should be solved by the end of the day.

Sorry for the trouble

Thanks  :rose:
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