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Ask the staff (No support here)

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Ask the staff (No support here)

Post by Base on April 4th 2014, 11:07 pm

First topic message reminder :

Hello,

Members have suggested a topic where they can ask questions for the Forumotion Team. Here, you are free to ask questions and members of staff will answer them.

Please note that the staff reserves the right to refuse to answer any question that we deem as inappropriate. This topic will also be locked if things get out of hand. Thank you.

This is NOT a place to ask for support. All questions regarding support must be done in the appropriate sections.


Last edited by Base on May 7th 2014, 12:01 pm; edited 1 time in total

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Re: Ask the staff (No support here)

Post by kur0 on July 21st 2014, 6:26 pm

It matters on thesituation i it was a problem like mine where only the admin could help it would go to them. That process would be determined by what menus they selected. And it would help place subjects in the right spot. Instead of having them go to the wrong area.

My email says my username is admin but thats not right. I might seem like the outlier but its an unknown how many people just give up and let their page die, rather than go through the steps of getting help to shut down their site.

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Re: Ask the staff (No support here)

Post by Derri on July 21st 2014, 6:36 pm

@kur0 wrote:It matters on thesituation i it was a problem like mine where only the admin could help it would go to them. That process would be determined by what menus they selected. And it would help place subjects in the right spot. Instead of having them go to the wrong area.

My email says my username is admin but thats not right. I might seem like the outlier but its an unknown how many people just give up and let their page die, rather than go through the steps of getting help to shut down their site.

Are you talking about an account on the support forum or a forum you created?

I'm having a hard time understanding you because your username would never be Admin on this support forum.


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Re: Ask the staff (No support here)

Post by Luffy on July 21st 2014, 10:31 pm

I am sorry to ask this but i just noticed that the am and pm from the time in posts are disappeared. Is it meant to happen or it is a bug?






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Re: Ask the staff (No support here)

Post by Derri on July 21st 2014, 10:42 pm

MrMind wrote:I am sorry to ask this but i just noticed that the am and pm from the time in posts are disappeared. Is it meant to happen or it is a bug?

You can change your time settings and how they look in your profile.

Its not a bug, I believe something was changed that might have caused them to reset to default. It happened to me this morning.


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Re: Ask the staff (No support here)

Post by Luffy on July 21st 2014, 10:57 pm

Thanks. And notice that i have changed 5 times my profile today. I might changed it by accident.






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Re: Ask the staff (No support here)

Post by BlackScorpion on July 30th 2014, 5:24 pm

Well, it seems that Jophy has left the Team, Now what is the excuse for the Godfather to promote Base to Administrator? It's a shame that they don't promote him since he REALLY deserves it.

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Re: Ask the staff (No support here)

Post by Rhino.Freak on July 30th 2014, 6:34 pm

^ seconded. He's here serving since the time I'm here.
Also I wanna ask why did Jophy leave all of a sudden? :/

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Re: Ask the staff (No support here)

Post by Derri on July 30th 2014, 7:06 pm

@Rhino.Freak wrote:
Also I wanna ask why did Jophy leave all of a sudden? :/

If Jophy wishes to answer that question he can. However there was no sinister motive for him leaving.


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Re: Ask the staff (No support here)

Post by Derri on August 28th 2014, 1:44 am

Hey folks,

Do you have a burning question to ask us?

Then ask away!!!

(p.s this may look like a bump but its not....its one of those cheap 25 cents illusions things)


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Re: Ask the staff (No support here)

Post by AngelaHolmes on August 28th 2014, 8:16 pm

Who owns the whole of forumotion?

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Re: Ask the staff (No support here)

Post by Ramdaman on August 29th 2014, 5:17 am

This is a question to staff. Are we allowed to PM members to ask if they can join our community (in-case a certain someone [me] needs a coder expert.) ?

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Re: Ask the staff (No support here)

Post by Derri on August 29th 2014, 9:38 am

@Ramdaman wrote:This is a question to staff. Are we allowed to PM members to ask if they can join our community (in-case a certain someone [me] needs a coder expert.) ?

I think that would be classed as PM advertising of your forum.


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Re: Ask the staff (No support here)

Post by Ange Tuteur on August 29th 2014, 9:48 am

Just as Derri has said. Wink

If you come out right with your forum address in the Private message asking for help then that would be considered advertising. However, if it is someone you know and you don't jump right to posting your forum address that would be fine. Otherwise it would annoy people and you'd have your mailbox closed if you were reported.

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Re: Ask the staff (No support here)

Post by SLGray on August 29th 2014, 6:33 pm

Rule of Thumb About Posting your Forum's Link in PM: Wait until someone ask for it.


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Re: Ask the staff (No support here)

Post by AngelaHolmes on August 29th 2014, 8:20 pm

Are users when in review section writing a review aloud to use bold/colour?

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Re: Ask the staff (No support here)

Post by SLGray on August 29th 2014, 8:37 pm

The only part that will be bold/color is the review format/form.


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Re: Ask the staff (No support here)

Post by AngelaHolmes on August 29th 2014, 9:10 pm

@SLGray wrote:The only part that will be bold/color is the review format/form.

Oh okay it's just because I saw someone using bold and colours in a review.

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Re: Ask the staff (No support here)

Post by Ange Tuteur on August 30th 2014, 4:08 am

@AngelaHolmes wrote:Oh okay it's just because I saw someone using bold and colours in a review.
You're allowed to bold / color some portions of your messages, mostly to highlight certain things for the sake of clarity. In most cases the result of members using bold / color is the result of WYSIWYG mode. Sometimes they may copy our colored names, or some text, and the editor formats it in that color / bold. In this case I let it slide because I'm not going to warn a member for the editor coloring their posts.

In short : We don't relentlessly hunt down members who use a little bit of bold / color, because in all honesty it's more important to help them.

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Re: Ask the staff (No support here)

Post by Ramdaman on September 8th 2014, 1:50 am

My question goes to Ange.

Are you really a girl? Not to sound like a stalker (which I'm not lol) but your twitter says SethC.

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Re: Ask the staff (No support here)

Post by Ange Tuteur on September 8th 2014, 3:45 am

@Ramdaman wrote:My question goes to Ange.

Are you really a girl? Not to sound like a stalker (which I'm not lol) but your twitter says SethC.
I joined the Support as SethC1995, but later changed it to the username I use on most forums. I am not Female, I'm Male. You may see some people refer to me as "Sir" or "Miss", but it usually doesn't matter to me. I'm here to help, and correcting someone on my Gender in the middle of a support topic is rude and not important.Wink

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Re: Ask the staff (No support here)

Post by Ramdaman on September 8th 2014, 4:22 am

Ah, I've called you mam before. Sorry lel.

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Re: Ask the staff (No support here)

Post by Ange Tuteur on September 8th 2014, 4:41 am

You don't need to apologize, it's my fault for having a feminine name. Razz

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Re: Ask the staff (No support here)

Post by Luffy on September 9th 2014, 11:32 pm

Well my question is this:
Can i create a topic with a tutorial explaining members how to create images such as banners, ranks etc. Like a tutorial for designing using a specific program!
Am i allowed to do that?






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Re: Ask the staff (No support here)

Post by levy on September 10th 2014, 12:21 am

Hi MrMind,

No, I'm sorry but you can't create topics with tutorials, you can share PSDs when you make a proposal on gallery. Forumotion came with tutorials ONLY for forumotion, not for photoshop,illustrator,after effects or anything else.

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Re: Ask the staff (No support here)

Post by Derri on September 10th 2014, 12:42 am

MrMind wrote:Well my question is this:
Can i create a topic with a tutorial explaining members how to create images such as banners, ranks etc. Like a tutorial for designing using a specific program!
Am i allowed to do that?

Well while we don't actually have a library of graphic related tutorials I know on other support forums they do have an entire section dedicated too it. I don't think we'll ever have that but I'll bring it up with the rest of the staff that perhaps we might be able work something out.


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Re: Ask the staff (No support here)

Post by Luffy on September 10th 2014, 12:37 pm

Thank you levy and Derri for your answers. I asked this because i have noticed a section with the tutorials on other support forums. Thanks again

Regards,
MrMind.






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Re: Ask the staff (No support here)

Post by Darkel on September 13th 2014, 5:41 am

A Question To All Staff(s):

If have been given the global access(By The Godfather) to the support forum, like example the power to control everything, the servers, credits, etc.. What would be the first thing you will do ? Very Happy

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Re: Ask the staff (No support here)

Post by levy on September 13th 2014, 12:41 pm

This is a very good question.

Probably make some redesign of forumotion and come with updates fast. Very Happy

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Re: Ask the staff (No support here)

Post by Rhino.Freak on September 13th 2014, 1:35 pm

Question : Would you all work full time on forumotion if you get paid?

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Re: Ask the staff (No support here)

Post by levy on September 13th 2014, 1:52 pm

@Rhino.Freak wrote:Question : Would you all work full time on forumotion if you get paid?

No, I don't want to work for forumotion, just as volunteer.

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