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#888 ChatBox problem

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In progress #888 ChatBox problem

Post by kumotta on 8/4/2014, 10:09

hello  Hello 
why chatbox on my forum view blank like this?  Shocked 



anybody, please help me  bounce
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In progress Re: #888 ChatBox problem

Post by Pizza Boi on 8/4/2014, 12:09

Hi Very Happy

Please provide a test account, your forum url as well as version please.

Regards,
Pizza Boi
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In progress Re: #888 ChatBox problem

Post by Jophy on 8/4/2014, 12:27

Hello,

You can enter the chatbox by clicking 'log in' first, you'll be able to interact with others and enter messages as well.
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In progress Re: #888 ChatBox problem

Post by kumotta on 8/4/2014, 18:59

@Pizza Boi wrote:Hi Very Happy

Please provide a test account, your forum url as well as version please.

Regards,
Pizza Boi
okay, tomorrow i will PM test account to you. i want to sleep now  Hello 
@Jophy wrote:Hello,

You can enter the chatbox by clicking 'log in' first, you'll be able to interact with others and enter messages as well.
yes, i know that. but not working  Crying or Very sad
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In progress Re: #888 ChatBox problem

Post by Sir. Mayo on 8/4/2014, 19:04

Press login and type a message, if nothing was ever typed in the chatbox or no-one has used it before or no one is currently using it no messages will not show up because no messages are there, and no users are currently using it.
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In progress Re: #888 ChatBox problem

Post by kumotta on 9/4/2014, 06:24

@Sir. Mayo wrote:Press login and type a message, if nothing was ever typed in the chatbox or no-one has used it before or no one is currently using it no messages will not show up because no messages are there, and no users are currently using it.




when i'm login and post it, keep not work  Confused
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In progress Re: #888 ChatBox problem

Post by SLGray on 9/4/2014, 06:52

Did you press the send button?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on 9/4/2014, 08:00

Hello,

Check to see if your scripts are conflicting with the chatbox :
Administration panel > modules > javascript codes management > enable javascript code management : 'no', and save
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 09:35

Hi i have the same problem. As soon as i log in and type a message, it wont display anywhere!

I also turned off the javascript but still nothing!






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In progress Re: #888 ChatBox problem

Post by Jophy on 9/4/2014, 10:01

Hello,

Have you tried clearing your browser's cache and cookies? As well as trying another browser?
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 10:03

Υes tried everything but still nothing.. Sad





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In progress Re: #888 ChatBox problem

Post by Jophy on 9/4/2014, 10:07

Hello,

I will forward this problem to the admin to check, meanwhile, please provide a link to your forums. Thanks.
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 11:33

Thank you!

My forum link is: http://informationforumgr.forumgreek.com7

Hi, i noticed that the chatbox if you add the following code to the #chatbox_footer
it shows the conversation but the chat is not working correctly. The conversation gets cut at some point. Sad

Code:
#chatbox_footer {
font-weight: none!important;
text-shadow: 0 0 #fff!important;
position: relative;
margin: 215px;
}





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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on 9/4/2014, 11:38

Are you using the default chat; not modified, or have you modified the chat ? CSS, javascript..

If you have, try removing those modifications to see if the chat shows properly.
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In progress Re: #888 ChatBox problem

Post by Van-Helsing on 9/4/2014, 11:56

Hi all,
It is a problem of the skin I have test it before a week it needs fixing the CSS and maybe needs some changes in the template(s) etc. When I am cleared the skin files and install a new skin the problem was disappeared. That means is not forumotion's problem.

Regards,
Dark-Avenger
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 17:43

Dark-Avenger wrote:Hi all,
It is a problem of the skin I have test it before a week it needs fixing the CSS and maybe needs some changes in the template(s) etc. When I am cleared the skin files and install a new skin the problem was disappeared. That means is not forumotion's problem.

Regards,
Dark-Avenger
Υes but if someone can help us why not? I am not asking us providing a new chatbox. I just need some thoughts how to fix it. At least the default chat.
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In progress Re: #888 ChatBox problem

Post by Pizza Boi on 9/4/2014, 17:48

Hi Very Happy

I've modified my CSS and whatnot and I cannot see a problem with the chat box.

I am still waiting for the test account to check, no need for admin access.

Regards,
Pizza Boi
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 17:51

I sent you the test account details. Smile
Thanks for your help!





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In progress Re: #888 ChatBox problem

Post by Pizza Boi on 9/4/2014, 17:54

Hi Very Happy

I actually meant to help the OP but sure, I'll help you too as much as I can... also, is that the actual link? Because I tried refreshing your page and it won't let me in o.o ...

Edit: Had to click on your profile instead. I believe this is a part of the problem (Marked in red text)



And is this portion supposed to be here? (The one I highlighted in blue)



If the one that starts with <DOC Type's causing this> try deleting it because from my knowledge, that's a sentence that starts a code; however, I am not sure if it's caused by an actual problem in the template or I have another guess but I don't wanna say it out loud until someone else confirms it.

Regards,
Pizza Boi


Last edited by Pizza Boi on 9/4/2014, 18:01; edited 1 time in total
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 17:56

Oh sorry. When you have time! Smile
The link is provided to my profile also but here it is
http://informationforumgr.forumgreek.com





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In progress Re: #888 ChatBox problem

Post by Pizza Boi on 9/4/2014, 18:02

Hi Very Happy

My apologies, I edited my last post lol and you posted fast Smile .

Regards,
Pizza Boi
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 18:19

But the problem is that i don't know where is that. :/





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In progress Re: #888 ChatBox problem

Post by Pizza Boi on 9/4/2014, 18:20

Marios94 wrote:But the problem is that i don't know where is that. :/

Hi Very Happy

Because even if you find chatbox in the template, it would appear as {CHATBOX} and I believe we don't have the right to edit that other than the one presented in our consoles.

Regards,
Pizza Boi
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In progress Re: #888 ChatBox problem

Post by Luffy on 9/4/2014, 18:29

Alright then we will have to wait for the staff to check it out ! Thank you for your help!





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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on 9/4/2014, 19:49

Pizza Boi,

That doctype is there because the object is another window. Like a iframe, its data is displaying the following page : /chatbox

it is completely normal and not causing the problem. Wink

Marios,

Find this rule :
Code:
body {
background:url(http://www.skinbox.net/demo/public/style_images/elegant/_custom/opacity75.png) repeat;
background-color:#2f4979;
color:#5a5a5a;
font-family:tahoma, helvetica, arial, sans-serif;
font-size:11px;
font-style:normal;
font-variant:normal;
font-weight:normal;
padding-bottom:20px;
position:relative
}

and remove position:relative from it. From what I tested on Fx, the body contents would become clipped after logging out, causing the chatbox and chatbox members to not be visible.
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In progress Re: #888 ChatBox problem

Post by kumotta on 9/4/2014, 21:31

@SLGray wrote:Did you press the send button?
yes sure, but still not work  Crying or Very sad 
@Ange Tuteur wrote:Hello,

Check to see if your scripts are conflicting with the chatbox :
Administration panel > modules > javascript codes management > enable javascript code management : 'no', and save
still same, not work  Sad
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In progress Re: #888 ChatBox problem

Post by SLGray on 10/4/2014, 02:38

Could you please post the link to the theme you are using from Hitskins?


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Never post your email in public.

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In progress Re: #888 ChatBox problem

Post by Luffy on 10/4/2014, 10:19

@ Ange: I removed that but still nothing happened!

@ SLGray: I don't know if it is a Hitskin theme but the name of the theme that i am using is called "Skin_ELEGANT.bbtheme".





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In progress Re: #888 ChatBox problem

Post by kumotta on 10/4/2014, 12:15

I and Marios94 had the exact same problem.
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In progress Re: #888 ChatBox problem

Post by kumotta on 10/4/2014, 17:54

@Ange Tuteur wrote:Pizza Boi,

That doctype is there because the object is another window. Like a iframe, its data is displaying the following page : /chatbox

it is completely normal and not causing the problem. Wink

Marios,

Find this rule :
Code:
body {
background:url(http://www.skinbox.net/demo/public/style_images/elegant/_custom/opacity75.png) repeat;
background-color:#2f4979;
color:#5a5a5a;
font-family:tahoma, helvetica, arial, sans-serif;
font-size:11px;
font-style:normal;
font-variant:normal;
font-weight:normal;
padding-bottom:20px;
position:relative
}

and remove position:relative from it. From what I tested on Fx, the body contents would become clipped after logging out, causing the chatbox and chatbox members to not be visible.

hello,

please give me the solution, I need this chatbox function on my forum  Crying or Very sad
please tell me the steps  Sad
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