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#888 ChatBox problem

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In progress #888 ChatBox problem

Post by kumotta on April 8th 2014, 10:09 am

First topic message reminder :

helloHello
why chatbox on my forum view blank like this? Shocked



anybody, please help me bounce

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In progress Re: #888 ChatBox problem

Post by Luffy on April 10th 2014, 8:55 pm

That solution doesn't fix it. I tried to do that but nothing happened. it doesn't work as always with this skin....






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In progress Re: #888 ChatBox problem

Post by kumotta on April 11th 2014, 12:53 am

Marios94 wrote:That solution doesn't fix it. I tried to do that but nothing happened. it doesn't work as always with this skin....

it was so bad, I hope there is a solution. cause I've painstakingly redesigning this skin Crying or Very sad

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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on April 11th 2014, 1:18 am

Could you provide me with a test account to have a look at your chatbox ?

Thanks :rose:

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In progress Re: #888 ChatBox problem

Post by kumotta on April 11th 2014, 1:24 am

@Ange Tuteur wrote:Could you provide me with a test account to have a look at your chatbox ?

Thanks :rose:

I have sent test account via PM Wink

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In progress Re: #888 ChatBox problem

Post by azazelz9 on April 11th 2014, 1:25 am

Pretty common issue !!

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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on April 11th 2014, 1:33 am

@kumotta wrote:I have sent test account via PM Wink

Check to see if you can use the chatbox now. If you cannot, try clearing your cache and then check.

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In progress Re: #888 ChatBox problem

Post by kumotta on April 11th 2014, 1:42 am

@Ange Tuteur wrote:
@kumotta wrote:I have sent test account via PM Wink

Check to see if you can use the chatbox now. If you cannot, try clearing your cache and then check.


I can't believe what was happeningConfused but that was to be in use!! :wouhou:
thank you very much :rose:

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In progress Re: #888 ChatBox problem

Post by SLGray on April 11th 2014, 1:44 am

@azazelz9 wrote:Pretty common issue !!
Please do not reply to topics unless you are offering a solution.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on April 11th 2014, 1:53 am

@kumotta wrote:I can't believe what was happeningConfused but that was to be in use!! :wouhou:
thank you very much :rose:

You're welcome. Wink

Just for future reference, the problem comes from setting <html> or <body> position to relative. DO NOT set these elements as relative as it can cause visual bugs as seen here.

If you experience this you should do the following :
Administration panel > display > colors > CSS stylesheet

Find a rule similar to :
Code:
body {
  position:relative;
}

or
Code:
html {
  position:relative;
}

and remove the position declaration from the rule.

<html> and <body> do not need to be position relative as they usually span the window length and height. Because of this, making them a containing block for absolute elements is useless.

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In progress Re: #888 ChatBox problem

Post by kumotta on April 11th 2014, 2:02 am

okay, thanks for information Smile

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In progress Re: #888 ChatBox problem

Post by Luffy on April 11th 2014, 2:11 am

Ange sorry for the pm. I just noticed that mine is fixed also! Thank you! <3






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In progress Re: #888 ChatBox problem

Post by Ange Tuteur on April 11th 2014, 2:28 am

Marios94 wrote:Ange sorry for the pm. I just noticed that mine is fixed also! Thank you! <3
No sweat Wink

Now that we've figured out the cause, we should be able to identify this problem quicker if it occurs again. Since you two have confirmed your chatboxes are working again, I believe we can consider this solved.

Topic archived

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In progress Re: #888 ChatBox problem

Post by Leviosa on April 15th 2014, 9:51 am

Hello

We currently have some problems with chatbox. The problem has been reported on last Friday to our technicians.

They are working on it.

Thanks for your understanding!

:rose:


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In progress Re: #888 ChatBox problem

Post by Erza Loveheart on April 16th 2014, 7:37 am

Okay, was redirected from my thread to this place...
So, yep, after about 5 days, the chatbox has started working again... Surprising imo.
Anyways, thanks for the time ^^

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In progress Re: #888 ChatBox problem

Post by Leviosa on April 16th 2014, 9:25 am

Hello

The chatbox problem was directly linked to JS loading issue.

The problem is now solved.

We apologize for the trouble.

Thanks for your understanding

Regards


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