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#827 Duplicate Emails - New Member Joins

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Solved #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 11th 2014, 1:49 am

Hi there

Everytime a new member joins the forum, I receive two emails that say exactly the same thing. Can someone direct me to where this is coming from. I'd like to receive one email.

Thanks
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by SLGray on April 11th 2014, 1:52 am

It could be just a glitch in the system. Is this the first time it happened?


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Never post your email in public.

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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 11th 2014, 2:01 am

It's not the first time. I recently took over the forum as admin, I opened a new gmail account, and I've always received two emails.

I can't find anywhere that gives the choice of being notified when a new member joins.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by SLGray on April 11th 2014, 3:38 am

Administration Panel > Users & Usergroups > Users > Users Options


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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shadow on April 11th 2014, 11:29 am

Hello

Could you provide a screenshot of your inbox on which there are the duplicate emails?

Many thanks in advance

Buttercup


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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 11th 2014, 2:32 pm

GMail won't let me print screen and paste to this forum. I c/pasted the actual emails. Thanks

Date: Thu, Apr 10, 2014 at 8:30 AM
Subject: New user registration
To: bachbachelorettefans@gmail.com


Hello,

A new member, called "Dorota23", has joined . You can view his or her profile using the following link:

http://www.bachandbachettefans.net/profile.forum?mode=viewprofile&status=unregistered&u=Dorota23



Bachelor & Bachelorette Fans
bachbachelorettefans@gmail.com






Date: Thu, Apr 10, 2014 at 8:30 AM
Subject: New user registration
To: bachbachelorettefans@gmail.com


Hello,

A new member, called "Dorota23", has joined . You can view his or her profile using the following link:

http://www.bachandbachettefans.net/profile.forum?mode=viewprofile&status=unregistered&u=Dorota23

--
Bachelor & Bachelorette Fans
bachbachelorettefans@gmail.com
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Neptune- on April 12th 2014, 12:11 am

Hello ^^

How much admin accounts do you have on that board.

Maybe you receive notifications for your old account and for the founder account if you gave same email ??
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 12th 2014, 2:20 am

We set up a username Admin, and I kept my own username GuardianAngel, as mod. I opened a new gmail account for the forum and changed it in the AP.

The old Admin is still active. That person left, hasn't been heard of since last August but we kept it active. We don't know what happened to her. The old Admin has a different email.

From what you are saying I'm probably getting two emails, from GuardianAngel and Admin?

Thanks to SLGray, I checked
Administration Panel > Users & Usergroups > Users > Users Options and send email notification upon new user is ticked for Admin.

But where would it be for GuardianAngel? I would imagine if there is one, I can uncheck that option for GA and that would resolve the problem? I've checked Administration Panel > Users & Usergroups > Groups and a few other areas, but I don't see where that option is to send emails to mods.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Neptune- on April 12th 2014, 4:00 am

Guardian-Angel wrote:1/ From what you are saying I'm probably getting two emails, from GuardianAngel and Admin?
...
Thanks to SLGray, I checked
Administration Panel > Users & Usergroups > Users > Users Options and send email notification upon new user is ticked for Admin.
...
2/ But where would it be for GuardianAngel? I would imagine if there is one, I can uncheck that option for GA and that would resolve the problem? I've checked Administration Panel > Users & Usergroups > Groups and a few other areas, but I don't see where that option is to send emails to mods.

1/ Since you have only one admin account, you should not receive double notifications.
2/ It is the same place you ticked admin. Since admin is ticked and GA is mod you should not receive notifications of new users for GA account.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 12th 2014, 4:32 am

I've been having a look around the last hour or so, and realized, GA and Admin have the same email address. I thought that wasn't allowed?

Still, that can't be the reason can it?
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by SLGray on April 12th 2014, 4:55 am

Well then change the email of one account and see if you get two similar emails.


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Never post your email in public.

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Solved Re: #827 Duplicate Emails - New Member Joins

Post by RadioHead on April 12th 2014, 1:55 pm

Hi,

Are you hitting the 'Send' button twice?
If so the system changed in recent years to say that if the button is hit twice, it will send twice.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Neptune- on April 12th 2014, 2:46 pm

Guardian-Angel wrote:I've been having a look around the last hour or so, and realized, GA and Admin have the same email address. I thought that wasn't allowed?

Still, that can't be the reason can it?

It is not possible to register with an email already used. But once registered you can change email through ACP and then you can use same email on several accounts.

It is the reason why i asked you how many admin accounts you had on your board.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 12th 2014, 7:42 pm

SLGray wrote:Well then change the email of one account and see if you get two similar emails.
I changed the GA account to another email and will see if that works.
RadioHead wrote:Hi,

Are you hitting the 'Send' button twice?
If so the system changed in recent years to say that if the button is hit twice, it will send twice.
The system sends the notice, I receive an email that there was a new user. Therefore I'm not sending anything manually. Smile
Neptune- wrote:
Guardian-Angel wrote:I've been having a look around the last hour or so, and realized, GA and Admin have the same email address. I thought that wasn't allowed?

Still, that can't be the reason can it?

It is not possible to register with an email already used. But once registered you can change email through ACP and then you can use same email on several accounts.

It is the reason why i asked you how many admin accounts you had on your board.

That is what happened, I was already registered as GA a few years back, new account Admin created with the old email. I then changed both accounts to the new email. Thanks for clarifying using the same email on different accounts.

Thanks to all, I will report back as soon as a new user registers.
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Hagoromo Otsutsuki on April 12th 2014, 9:04 pm

Well good news i use Gmail and it works so its not the Email
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shadow on April 15th 2014, 10:43 am

Hello

Some users receive duplicate emails for Newsletter. I don't know if there is a real link as you 're the only member to report the problem.

I have reported your problem to our technicians

Thanks


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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Guardian-Angel on April 15th 2014, 2:06 pm

I changed the email for Guardian-Angel, rank is a mod. This morning I had a notice of a new user, and received one email and not two. Somehow it's coming from the Guardian-Angel email?

I did not receive a  notice of a new user in the new GA email.

I don't see anywhere for GA that says to send an email to a new user.

We can mark this as problem solved, unless there is something else I'm missing.

Thanks
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shek Crowley on April 15th 2014, 2:44 pm

Informed of the situation in Portuguese support Buttercup!
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shadow on April 15th 2014, 3:08 pm

Thanks  Smile


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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shek Crowley on April 18th 2014, 10:42 pm

Buttercup, my member commented and said that the problem is solved for him. There was some statement of support technical?  Smile 

See you!
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Solved Re: #827 Duplicate Emails - New Member Joins

Post by Shadow on April 22nd 2014, 10:18 am

Hello

The problem has been solved.
Thanks


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