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Problems with language in newsletter

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Solved Problems with language in newsletter

Post by Procella on April 12th 2014, 9:47 pm

Hello dear Admins/Mods/Managers/Etc. 

I need a bit of help!

I've just sent out a newsletter to our members. The page is set to be on Danish. However! The stuff about how to contact Admins etc. is in...french?

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ce mail vous a été envoyé par {FROM_USERNAME} via son compte sur . Si ce message est un spam ou que son contenu est abusif ou offensant, veuillez contacter le webmaster du forum à l'adresse suivante : A-email removed Incluez cet email complet (particulièrement les en-têtes).

Now, allot of our members might understand english, but they SURELY don't understand french. We don't really get how and why the text changed itself to french, or how to get it changed BACK - I've just been in there. The forum is supposed to be on Danish. 

So I really need some help understanding and fixing this. I'm not the tech-head on our team, but I *am* the one not wanting this french-thing to haunt us any longer Wink

So, thanks upfront you guys!

Best regards from Denmark!
Procella
Admin on
http://deploratus.heavenforum.org/forum
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Solved Re: Problems with language in newsletter

Post by SLGray on April 12th 2014, 9:55 pm

Is this happening on all emails or just some of the members?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Problems with language in newsletter

Post by Procella on April 12th 2014, 11:14 pm

@SLGray wrote:Is this happening on all emails or just some of the members?


Yes. All the emails. we don't know why this have happened. It was english at first. Then changed to danish (which we LOVED) - but now it have been french for several months. The Admin-team is experiencing it for sure. And at least 4 users. 

(we are having weekend and upcoming holidays so the activity is kinda low but I *did* sent out a ping on who where having this problem)
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Procella
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Solved Re: Problems with language in newsletter

Post by Procella on April 13th 2014, 3:55 pm

*Bump*
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Solved Re: Problems with language in newsletter

Post by Jophy on April 13th 2014, 6:08 pm

Hello,

The email was removed for your safety, remember not to post your email address on public as it may get stolen.

Is this included on the bottom of the message when you send a newsletter to your members?

Smile
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Solved Re: Problems with language in newsletter

Post by Procella on April 13th 2014, 6:16 pm

@Jophy wrote:Hello,

The email was removed for your safety, remember not to post your email address on public as it may get stolen.

Is this included on the bottom of the message when you send a newsletter to your members?

Smile

Oh yeah thanks  Embarassed 

And no the text is not something *we* add. It's auto-something that gets added. It's something about how to not get emails if it's "junk" or something like that, and how to contact admins if needed, I think.
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Solved Re: Problems with language in newsletter

Post by Jophy on April 13th 2014, 6:20 pm

Thank you for the details, I will ask Buttercup on what can be done to this. She'll be back by tomorrow. Thank you for your patience.

Smile
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Solved Re: Problems with language in newsletter

Post by Procella on April 13th 2014, 8:22 pm

@Procella wrote:
@Jophy wrote:Hello,

The email was removed for your safety, remember not to post your email address on public as it may get stolen.

Is this included on the bottom of the message when you send a newsletter to your members?

Smile

Oh yeah thanks  Embarassed 

And no the text is not something *we* add. It's auto-something that gets added. It's something about how to not get emails if it's "junk" or something like that, and how to contact admins if needed, I think.

Ce mail vous a été envoyé par {FROM_USERNAME} via son compte sur . Si ce message est un spam ou que son contenu est abusif ou offensant, veuillez contacter le webmaster du forum à l'adresse suivante : A-email removed Incluez cet email complet (particulièrement les en-têtes).

=

This email was sent to you by {} FROM_USERNAME via his account. If this message is spam or that its content is abusive or offensive, please contact the webmaster of the forum at the following address: A-email removed Include this full email (particularly the headers).
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Procella
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Solved Re: Problems with language in newsletter

Post by Jophy on April 15th 2014, 8:53 am

Hello,

Sorry for the delay, I re-sent this problem to our admin. Thank you for your patience. Smile
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Solved Re: Problems with language in newsletter

Post by Shadow on April 15th 2014, 11:14 am

Hello

It was just a translation issue.

Thanks for reporting this problem

Regards


No help without your forum url
No support via private message


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Solved Re: Problems with language in newsletter

Post by Jophy on April 16th 2014, 3:57 pm

Hello Procella, is this solved? Smile
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Solved Re: Problems with language in newsletter

Post by Procella on April 16th 2014, 4:04 pm

Oh! Uh! Well...

Not solved-solved, but the "problem" is now known and will be taken care of, yes! Very Happy

Ill just change the status. Totally forgot that! Wink
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Solved Re: Problems with language in newsletter

Post by Jophy on April 21st 2014, 7:50 am

Since this topic was marked solved, this topic is locked.
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