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Disappearing Reply Posts

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Pro Admin Disappearing Reply Posts

Post by parbrook on April 30th 2014, 2:26 pm

First topic message reminder :

hyperparathyroid.forumotion.co.uk

A number of our forum members have experienced disappearance of their replies when they click the "send" button.

We have members using PCs, iPads and various tablets, so the problem is not specific to a particular device or browser.

I have noticed a number of previous reports of this on the Forumotion help forum, but these topics have been locked without any real explanation or investigation of the problem.

Although the problem appears to be random, I lost a reply today when another member was posting a reply to the same topic, so maybe there is a clue here?

Nevertheless, we have lost, something like 10 replies over the last few weeks, from different members, on different devices.

This is really very frustration and members are getting annoyed.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 22nd 2014, 7:32 pm

Could we talk through PM?

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Pro Admin Re: Disappearing Reply Posts

Post by Derri on May 22nd 2014, 7:36 pm

@Tommy Lee wrote:No problem there Smile

@Tommy Lee wrote:Could we talk through PM?

Please do not double post, postings must be separated by a 24 hours period within the support forum. Instead please use the edit button.
Secondly all things support wise should be dealt with in the thread and not via private message.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 22nd 2014, 7:52 pm

Hello Parbrook.

I've investigated on your forum and as you say you cannot re-create the issue. please could you provide a link to a topic regarding this problem so i can take a look?

If i cannot resolve your issue. I'm sure the Forumotion Team will.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 22nd 2014, 8:01 pm

I will try to find the topics where this has been reported and post links here.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 22nd 2014, 8:22 pm

Hi,

I cannot answer your via PM messages as I'm not aloud to via Support I'm sorry if you have any questions could you post them on your topic. Thanks though.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 22nd 2014, 8:24 pm

Topics where one or more members have experienced disappearing replies:
http://hyperparathyroid.forumotion.co.uk/t145-new-member
http://hyperparathyroid.forumotion.co.uk/t148-endo-doubts-i-ve-even-had-an-adenoma-removed
http://hyperparathyroid.forumotion.co.uk/t30-hello-to-the-new-forum
http://hyperparathyroid.forumotion.co.uk/t136-calciumcreatinine-ratio
http://hyperparathyroid.forumotion.co.uk/t141-hello-everyone
http://hyperparathyroid.forumotion.co.uk/t142p15-isn-t-sunshine-vit-d-meant-to-make-us-feel-better
There is at least one other topi, where two members lost their posts, but I cannot find it for now.

It also happened to me once in the early days of the forum,
As I already mentioned to Buttercup, there was no error message. From memory, I was just taken to the topic (without my reply)


Last edited by parbrook on May 22nd 2014, 8:26 pm; edited 1 time in total

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 22nd 2014, 8:24 pm

Thank you.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 22nd 2014, 8:30 pm

Hello.


I'm so sorry but I cannot do no more than I can I think buttercup may need to get involved and notify the technical team as this is a big problem. It looks like your forum has been marked a "In progress" so the team are working on what you and your forum is experiencing. This is weird how this issue cannot be re-created. You may need to update this thread when a member experience this problem you may need to state the date so we can keep a good track of what's happening. This may be a big on your forum. We don't know but the team is working on this. Please be patient and make sure you update this topic every time a member on your forum experience this issue and state the date.

Why state the date?

Because this can be a big help to the team and help.

Thanks

P.s I will keep a track book of what's going on and please make sure to update this topic.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 22nd 2014, 8:45 pm

I will try to make a list of the dates and times.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 23rd 2014, 9:41 am

Thank you this should be very helpful for the team to investigate.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 23rd 2014, 7:45 pm

Below are examples of recent topics where members have reported the loss of their replies.
The dates and times refer to the members posting another reply that mentions the loss of their original reply.




http://hyperparathyroid.forumotion.co.uk/t145-new-member Little Audrey on Tue 20 May 2014 - 11:33 and Tigerlily on Tue 20 May 2014 - 11:44



http://hyperparathyroid.forumotion.co.uk/t148-endo-doubts-i-ve-even-had-an-adenoma-removed Little Audrey on Tue 20 May 2014 - 15:42



http://hyperparathyroid.forumotion.co.uk/t30-hello-to-the-new-forum Little Audrey on Fri 4 Apr 2014 - 0:53



http://hyperparathyroid.forumotion.co.uk/t141-hello-everyone Lucycatnaps on Mon 19 May 2014 - 11:36



http://hyperparathyroid.forumotion.co.uk/t142p15-isn-t-sunshine-vit-d-meant-to-make-us-feel-better Tigerlily on Tue 20 May 2014 - 12:03



This is not the complete list, as there have been other reports, but it is not easy to find them (looking through every single post).



Also, one member only saw part of her reply posted:

http://hyperparathyroid.forumotion.co.uk/t149-24hr-urine-test-for-dummies Lucie83 on Wed 21 May 2014 - 10:32

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 23rd 2014, 8:27 pm

Hello.

Thanks so much for accepting my request. The team will take a look at your list. Please be patient this may continue till about 1-2 weeks please tell your forum members to be patient.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 23rd 2014, 8:29 pm

Thank you Tommy

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 23rd 2014, 8:31 pm

No problem.

Make sure to remember

Bumps must be separated by at least 24 hour time.

If your going to bump your topic.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 24th 2014, 10:54 am

@Tommy Lee wrote:No problem.

Make sure to remember

Bumps must be separated by at least 24 hour time.

If your going to bump your topic.

Did I bump my topic?

All that I did was to post the dates and times that you requested.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 24th 2014, 11:30 am

No you didn't I was just reminding you as some people don't have much patience. I'm guessing you do!

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Pro Admin Re: Disappearing Reply Posts

Post by @Mark on May 24th 2014, 11:35 am

Hi, can you try to do this?

Go to Admin Panel > General > Forum > Configuration > Misc Options (Scroll down and find this section):
- Resynchronize your Forum: (Check the box then press Save)

Then try to check the topics having the issues.

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Pro Admin Re: Disappearing Reply Posts

Post by Base on May 24th 2014, 11:37 am

@Tommy Lee wrote:No you didn't I was just reminding you as some people don't have much patience. I'm guessing you do!

Tommy Lee, there is no need to remind the member about this. Not only is this a moderator's job, but you have also confused the member into thinking that they have bumped. Please refrain from making such comments, thank you.

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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 24th 2014, 12:20 pm

I'm sorry there. I might not be online for a few days now because I'm going to change. I'm really sorry I've had numerous reminders I'm sorry.

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 24th 2014, 7:29 pm

@@Mark wrote:Hi, can you try to do this?

Go to Admin Panel > General > Forum > Configuration > Misc Options (Scroll down and find this section):
- Resynchronize your Forum: (Check the box then press Save)

Then try to check the topics having the issues.

Thank you for this.

I have resynchronised for Forum.

Let's see what happens over the next week or two.

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Pro Admin Re: Disappearing Reply Posts

Post by Derri on May 25th 2014, 12:54 am

@parbrook wrote:
@@Mark wrote:Hi, can you try to do this?

Go to Admin Panel > General > Forum > Configuration > Misc Options (Scroll down and find this section):
- Resynchronize your Forum: (Check the box then press Save)

Then try to check the topics having the issues.

Thank you for this.

I have resynchronised for Forum.

Let's see what happens over the next week or two.

Hi,

Please do keep us updated. (Once a topic hasn't received a reply for 7 days it is automatically sent to the garbage)

Regards
Derri


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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 25th 2014, 11:12 am

OK.

By the way, what does Resynchronising the Forum actually do?

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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 25th 2014, 11:21 am

Well, this is very interesting.

I just wrote a reply (10:15 UK time, 25th May) in the Topic: http://hyperparathyroid.forumotion.co.uk/t146-post-disappeared
to inform members of the resynchronisation and to let me know if any new disappearing replies.

When I clicked Send I was taken to a blank page.
The URL for this blank page is: http://hyperparathyroid.forumotion.co.uk/post

This is different to the previously occasion when I had a disappearing reply, when I was taken to the topic (minus my reply).

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Pro Admin Re: Disappearing Reply Posts

Post by Derri on May 25th 2014, 1:19 pm

It usually does the above when you've lost internet for a few seconds which disrupts the communication between your device and sending to the server so that's what you'd be shown that blank page.


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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 25th 2014, 2:33 pm

I did not lose Internet for a few seconds, although i have no way of knowing if the Forum server connection was lost.

This does mot explain why the URL of the link was incorrect.

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Pro Admin Re: Disappearing Reply Posts

Post by Derri on May 25th 2014, 2:38 pm

@parbrook wrote:I did not lose Internet for a few seconds, although i have no way of knowing if the Forum server connection was lost.

This does mot explain why the URL of the link was incorrect.

It does, when you hit the send button, the URL is automatically changed to the one above and then is redirected to the thread URL.


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Pro Admin Re: Disappearing Reply Posts

Post by parbrook on May 25th 2014, 7:39 pm

@Derri wrote:
@parbrook wrote:I did not lose Internet for a few seconds, although i have no way of knowing if the Forum server connection was lost.

This does mot explain why the URL of the link was incorrect.

It does, when you hit the send button, the URL is automatically changed to the one above and then is redirected to the thread URL.

OK.

Anyway, this is not the same problem as experienced by our members (and myself previously).
They remain on the topic but their reply is missing.

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Pro Admin Re: Disappearing Reply Posts

Post by SLGray on May 25th 2014, 9:34 pm

How many replies does this topic have?


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Pro Admin Re: Disappearing Reply Posts

Post by Tommy Lee on May 25th 2014, 9:40 pm

58 including you.

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Pro Admin Re: Disappearing Reply Posts

Post by SLGray on May 25th 2014, 9:47 pm

Not the support forum.


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