The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Member unable to sign up

3 posters

Go down

Member unable to sign up Empty Member unable to sign up

Post by KimmyCocoaPuffs May 6th 2014, 6:43 pm

Hi there.

A member is trying to sign up to my forumotion site forums.voicebee.com and they received a message Sorry, but this e-mail address is invalid.  Why is this happening and how can I remedy this for them?  They only want to use this email.


Thanks,
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 6th 2014, 8:27 pm

Hi,

You can ask the user to generate a fake e-mail, then go to ACP => Users & Groups => Inactive Users => Select the user and activate the account manually then after that change the e-mail address to the correct one.
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 6th 2014, 10:02 pm

Okay we tried that and the system still came back with the same message.  What now?
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by SLGray May 6th 2014, 10:09 pm

Check here:

Administration Panel > Users & Usergroups > Users > Inactive List


Member unable to sign up Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51463
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 6th 2014, 10:11 pm

KimmyCocoaPuffs wrote:Okay we tried that and the system still came back with the same message.  What now?
It seems like there is a problem with that email address, so all I can suggest is using a different one.  Embarassed
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 6th 2014, 10:51 pm

The member is stating that is their only email address.  Now two other members have told me their email won't work either.  These are valid emails that they use everyday.
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 6th 2014, 11:15 pm

Please provide the link to your forum.

Thanks in advance.
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 6th 2014, 11:16 pm

Illest wrote:Please provide the link to your forum.

Thanks in advance.

Sure.  forums.voicebee.com

Thanks.
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 6th 2014, 11:19 pm

That's very strange because it worked for me.

Member unable to sign up PGyeypQ
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 6th 2014, 11:56 pm

Illest wrote:That's very strange because it worked for me.

Member unable to sign up PGyeypQ

Thanks for checking.  Yes signs up are working for some and not for others.  There has been 7 declines today.
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 7th 2014, 12:20 am

No problem. Sorry about that. I would just go ahead and activate them manually.  Very Happy
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 7th 2014, 1:26 am

That's the thing.  It's not even registering them.  They are getting rejected during the sign up process.  Once they input the username, email, and password and hit the save button, that is when the message is coming up Sorry, but this e-mail address is invalid.

Their email is a valid email.

Any other suggestions?
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by Illest May 7th 2014, 2:05 am

Yes, I understand that. Have them create a fake e-mail and then do it manually.
You could send out a notification through announcements or the login/register popup box.

I apologize but that is all I can suggest. :(I hope I helped atleast a little bit.

You can ask a staff member to report this issue.
Illest
Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by SLGray May 7th 2014, 2:46 am

Are the people using the same email provider, like Yahoo?


Member unable to sign up Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51463
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Member unable to sign up Empty Re: Member unable to sign up

Post by KimmyCocoaPuffs May 7th 2014, 2:59 am

SLGray wrote:Are the people using the same email provider, like Yahoo?

Yes.  Yahoo, gmail, and me.com

3 members for yahoo, 3 members for gmail, and 1 for me.com
KimmyCocoaPuffs
KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum