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Member unable to sign up

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Member unable to sign up

Post by KimmyCocoaPuffs on May 6th 2014, 6:43 pm

Hi there.

A member is trying to sign up to my forumotion site forums.voicebee.com and they received a message Sorry, but this e-mail address is invalid. Why is this happening and how can I remedy this for them? They only want to use this email.


Thanks,

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by Illest on May 6th 2014, 8:27 pm

Hi,

You can ask the user to generate a fake e-mail, then go to ACP => Users & Groups => Inactive Users => Select the user and activate the account manually then after that change the e-mail address to the correct one.

Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 6th 2014, 10:02 pm

Okay we tried that and the system still came back with the same message. What now?

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by SLGray on May 6th 2014, 10:09 pm

Check here:

Administration Panel > Users & Usergroups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

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http://ztwds.forumotion.com/

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Re: Member unable to sign up

Post by Illest on May 6th 2014, 10:11 pm

@KimmyCocoaPuffs wrote:Okay we tried that and the system still came back with the same message. What now?
It seems like there is a problem with that email address, so all I can suggest is using a different one.Embarassed

Illest
Forumember

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Location : USA

http://mixedmedia.userboard.net

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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 6th 2014, 10:51 pm

The member is stating that is their only email address. Now two other members have told me their email won't work either. These are valid emails that they use everyday.

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by Illest on May 6th 2014, 11:15 pm

Please provide the link to your forum.

Thanks in advance.

Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 6th 2014, 11:16 pm

@Illest wrote:Please provide the link to your forum.

Thanks in advance.

Sure. forums.voicebee.com

Thanks.

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by Illest on May 6th 2014, 11:19 pm

That's very strange because it worked for me.


Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 6th 2014, 11:56 pm

@Illest wrote:That's very strange because it worked for me.


Thanks for checking. Yes signs up are working for some and not for others. There has been 7 declines today.

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by Illest on May 7th 2014, 12:20 am

No problem. Sorry about that. I would just go ahead and activate them manually.Very Happy

Illest
Forumember

Male Posts : 135
Reputation : 9
Language : English
Location : USA

http://mixedmedia.userboard.net

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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 7th 2014, 1:26 am

That's the thing. It's not even registering them. They are getting rejected during the sign up process. Once they input the username, email, and password and hit the save button, that is when the message is coming up Sorry, but this e-mail address is invalid.

Their email is a valid email.

Any other suggestions?

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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Re: Member unable to sign up

Post by Illest on May 7th 2014, 2:05 am

Yes, I understand that. Have them create a fake e-mail and then do it manually.
You could send out a notification through announcements or the login/register popup box.

I apologize but that is all I can suggest. :(I hope I helped atleast a little bit.

You can ask a staff member to report this issue.

Illest
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Location : USA

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Re: Member unable to sign up

Post by SLGray on May 7th 2014, 2:46 am

Are the people using the same email provider, like Yahoo?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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Re: Member unable to sign up

Post by KimmyCocoaPuffs on May 7th 2014, 2:59 am

@SLGray wrote:Are the people using the same email provider, like Yahoo?

Yes. Yahoo, gmail, and me.com

3 members for yahoo, 3 members for gmail, and 1 for me.com

KimmyCocoaPuffs
New Member

Female Posts : 14
Reputation : 1
Language : English
Location : Florida

http://kimstarks@ymail.com

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