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Problem with Quote

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Solved Problem with Quote

Post by Luffy on May 6th 2014, 11:56 pm

Hello. A certain member in my forum has a problem with the quote button. He tried everything and nothing changed. He can see the button but it wont have any effect when he clicks the button. Everyone else can use it fine. Why is this happening?

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Solved Re: Problem with Quote

Post by Ange Tuteur on May 7th 2014, 12:16 am

Hello Marios,

Could you please provide the following information ?


  • The members browser and version of that browser
  • The device they're using to access the forum


Thank you

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Solved Re: Problem with Quote

Post by Luffy on May 7th 2014, 10:50 am

Good Morning.

He is using Mozilla Firefox v.28 and he has a desktop pc.






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Solved Re: Problem with Quote

Post by SLGray on May 7th 2014, 11:44 am

There has been an update: Firefox 29.0.


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Solved Re: Problem with Quote

Post by Luffy on May 7th 2014, 12:52 pm

I know he just told me he did that but still nothing happened!






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Solved Re: Problem with Quote

Post by SLGray on May 7th 2014, 8:20 pm

Could it be he is pressing the multi-quote button?


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Solved Re: Problem with Quote

Post by Ange Tuteur on May 8th 2014, 5:16 am

I have had no issues on Fx28 or Fx29, as Gray has mentioned; is he clicking multi-quote ? If not, I'd recommend that he check his installed addons.

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Solved Re: Problem with Quote

Post by Luffy on May 8th 2014, 12:41 pm

I have no multi-quote button in the posts. He is clicking the quote button and nothing is happening. We tried it with team viewer but nothing happened also..






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Solved Re: Problem with Quote

Post by SLGray on May 8th 2014, 9:29 pm

So this is only happening to one member?

Information:

Device Used: desktop, laptop, or mobile device
Browser:


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Solved Re: Problem with Quote

Post by Luffy on May 9th 2014, 8:37 am

Yes this is happening only to one member.

He uses a desktop and a laptop device both having Mozilla v.29






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Solved Re: Problem with Quote

Post by SLGray on May 9th 2014, 11:03 am

Could you ask the member to take a screenshot of a post and post it here?


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Solved Re: Problem with Quote

Post by Luffy on May 9th 2014, 12:23 pm

The button appears as i said before but when he tries to quote its like the button does not have a function.

But still i will ask him!






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Solved Re: Problem with Quote

Post by Ange Tuteur on May 9th 2014, 12:32 pm

Marios94 wrote:The button appears as i said before but when he tries to quote its like the button does not have a function.

But still i will ask him!
Pardon ? The quote is an anchor element(link to another page) when clicked you should be taken to that page. Do you have any scripts which are modifying the quote button ? If so I recommend you disable them.

The following can prevent an element from acting as it should :

1. ) return false
2. ) peventDefault()

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Solved Re: Problem with Quote

Post by Luffy on May 9th 2014, 7:35 pm

I had a javascript which took the quote and it didn't change page but instead it took the quote to the quick reply. But to all of us worked fine until now. Anyway, i disabled it and i am waiting for his reply.






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Solved Re: Problem with Quote

Post by Ange Tuteur on May 10th 2014, 5:02 am

Whoever made the script, perhaps you should report them this issue so they can look into it.

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Solved Re: Problem with Quote

Post by Luffy on May 12th 2014, 9:19 am

I deleted the javascript and its working fine now.






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Solved Re: Problem with Quote

Post by SLGray on May 12th 2014, 10:05 am

Topic Solved & Archived


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