The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Newsletter Problem

View previous topic View next topic Go down

In progress Newsletter Problem

Post by skidsolo on Sat 17 May - 9:25

I'm getting a lot of newsletter not going through again. This is what we are getting pinged back to us:

"This is the mail system at host s43.mail.dnspro.org.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system


It's not effecting all members of course and those affected have confirmed their e-mail addys as correct.

Can anyone help please?


Last edited by skidsolo on Sun 18 May - 17:18; edited 2 times in total

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by APE on Sat 17 May - 10:23

Good Afternoon.
Please Remove all the Email addresses or just part of them as this is a Security risk to you and your members.

Ape.




APE
Manager
Manager

Male Posts : 8622
Reputation : 754
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: Newsletter Problem

Post by SLGray on Sat 17 May - 13:02

If you read most of them, they say to contact the email provider.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36691
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Sat 17 May - 16:12

So are you saying each member has to contact their email provider?

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by SLGray on Sun 18 May - 9:21

It would help to know what could be causing the issue.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36691
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Sun 18 May - 17:08

That's what I'm trying to find out.

It would seem unlikely that 29 members with 8 different providers, are suddenly having a problem with their email providers.

So where do we go from here?

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by SLGray on Sun 18 May - 18:42

I read some of the messages. What I got from some of them was that the email addresses were not legit ones.

You can contact the email providers, and they can tell you in detail why the emails were not delivered.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36691
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Mon 19 May - 3:33

But the emails are legitimate as the members confirm this!!

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Wed 21 May - 16:20

Normal emails are getting through. It seems the problem lies in emails from my website.

Can anyone help please?

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by Derri on Wed 21 May - 16:22

@skidsolo wrote:Normal emails are getting through. It seems the problem lies in emails from my website.

Can anyone help please?

So just to clarify, when you send newsletters to people, some people aren't getting them?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


Derri
Administrator
Administrator

Male Posts : 8385
Reputation : 576
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Wed 21 May - 16:29

That is correct.

First month 34 failed to go through and were pinged back to us.

This month 29 didn't go through and were pinged back to us.

Not all the same members both times.

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by Derri on Wed 21 May - 16:36

@skidsolo wrote:That is correct.

First month 34 failed to go through and were pinged back to us.

This month 29 didn't go through and were pinged back to us.

Not all the same members both times.

I'll pass this along to our Pro-Admin as I believe this issue has happened before.

Could you provide the date of when you sent the newsletters. And what groups you sent the newsletters too e.g. all members or a custom group you created. Could you also provide your forum URL.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


Derri
Administrator
Administrator

Male Posts : 8385
Reputation : 576
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

In progress Re: Newsletter Problem

Post by SLGray on Wed 21 May - 16:40

Also ask your members if they have Forumotion on their allow list?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36691
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Wed 21 May - 16:52

1st time was April 25th 34 failed

2nd time was April 26th 4 failed

3rd time was April 28th 29 failed

Sent to all members.

http://skidsplace.forumotion.co

"Also ask your members if they have Forumotion on their allow list?"

Will do.

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by Leviosa on Fri 23 May - 3:59

@skidsolo wrote:1st time was April 25th 34 failed

2nd time was April 26th 4 failed

3rd time was April 28th 29 failed

Sent to all members.

http://skidsplace.forumotion.co

"Also ask your members if they have Forumotion on their allow list?"

Will do.
Hello

A test has been made. Your newsletter has been sent properly.

Thanks for testing again

Regards


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

In progress Re: Newsletter Problem

Post by skidsolo on Fri 23 May - 6:59

So does that mean the problem is solved?

skidsolo
Forumember

Posts : 191
Reputation : 1
Language : English

Back to top Go down

In progress Re: Newsletter Problem

Post by Leviosa on Fri 23 May - 7:10

@skidsolo wrote:So does that mean the problem is solved?
Could you please make a new test? Let me know if you manage to send a newsletter

Please note:


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum