Newsletter Problem

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In progress Newsletter Problem

Post by skidsolo on May 17th 2014, 4:25 pm

I'm getting a lot of newsletter not going through again. This is what we are getting pinged back to us:

"This is the mail system at host s43.mail.dnspro.org.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                 The mail system


It's not effecting all members of course and those affected have confirmed their e-mail addys as correct.

Can anyone help please?


Last edited by skidsolo on May 19th 2014, 12:18 am; edited 2 times in total

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In progress Re: Newsletter Problem

Post by APE on May 17th 2014, 5:23 pm

Good Afternoon.
Please Remove all the Email addresses or just part of them as this is a Security risk to you and your members.

Ape.



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In progress Re: Newsletter Problem

Post by SLGray on May 17th 2014, 8:02 pm

If you read most of them, they say to contact the email provider.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: Newsletter Problem

Post by skidsolo on May 17th 2014, 11:12 pm

So are you saying each member has to contact their email provider?

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In progress Re: Newsletter Problem

Post by SLGray on May 18th 2014, 4:21 pm

It would help to know what could be causing the issue.


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In progress Re: Newsletter Problem

Post by skidsolo on May 19th 2014, 12:08 am

That's what I'm trying to find out.

It would seem unlikely that 29 members with 8 different providers, are suddenly having a problem with their email providers.

So where do we go from here?

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In progress Re: Newsletter Problem

Post by SLGray on May 19th 2014, 1:42 am

I read some of the messages.  What I got from some of them was that the email addresses were not legit ones.

You can contact the email providers, and they can tell you in detail why the emails were not delivered.


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Never post your email in public.

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In progress Re: Newsletter Problem

Post by skidsolo on May 19th 2014, 10:33 am

But the emails are legitimate as the members confirm this!!

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In progress Re: Newsletter Problem

Post by skidsolo on May 21st 2014, 11:20 pm

Normal emails are getting through. It seems the problem lies in emails from my website.

Can anyone help please?

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In progress Re: Newsletter Problem

Post by Derri on May 21st 2014, 11:22 pm

@skidsolo wrote:Normal emails are getting through. It seems the problem lies in emails from my website.

Can anyone help please?

So just to clarify, when you send newsletters to people, some people aren't getting them?
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In progress Re: Newsletter Problem

Post by skidsolo on May 21st 2014, 11:29 pm

That is correct.

First month 34 failed to go through and were pinged back to us.

This month 29 didn't go through and were pinged back to us.

Not all the same members both times.

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In progress Re: Newsletter Problem

Post by Derri on May 21st 2014, 11:36 pm

@skidsolo wrote:That is correct.

First month 34 failed to go through and were pinged back to us.

This month 29 didn't go through and were pinged back to us.

Not all the same members both times.

I'll pass this along to our Pro-Admin as I believe this issue has happened before.

Could you provide the date of when you sent the newsletters. And what groups you sent the newsletters too e.g. all members or a custom group you created. Could you also provide your forum URL.
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In progress Re: Newsletter Problem

Post by SLGray on May 21st 2014, 11:40 pm

Also ask your members if they have Forumotion on their allow list?


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In progress Re: Newsletter Problem

Post by skidsolo on May 21st 2014, 11:52 pm

1st time was April 25th 34 failed

2nd time was April 26th 4 failed

3rd time was April 28th 29 failed

Sent to all members.

http://skidsplace.forumotion.co

"Also ask your members if they have Forumotion on their allow list?"

Will do.

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In progress Re: Newsletter Problem

Post by Shadow on May 23rd 2014, 10:59 am

@skidsolo wrote:1st time was April 25th 34 failed

2nd time was April 26th 4 failed

3rd time was April 28th 29 failed

Sent to all members.

http://skidsplace.forumotion.co

"Also ask your members if they have Forumotion on their allow list?"

Will do.
Hello

A test has been made. Your newsletter has been sent properly.

Thanks for testing again

Regards
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In progress Re: Newsletter Problem

Post by skidsolo on May 23rd 2014, 1:59 pm

So does that mean the problem is solved?

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In progress Re: Newsletter Problem

Post by Shadow on May 23rd 2014, 2:10 pm

@skidsolo wrote:So does that mean the problem is solved?
Could you please make a new test? Let me know if you manage to send a newsletter

Please note:
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