Newsletter Problem
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Newsletter Problem
I'm getting a lot of newsletter not going through again. This is what we are getting pinged back to us:
"This is the mail system at host s43.mail.dnspro.org.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
It's not effecting all members of course and those affected have confirmed their e-mail addys as correct.
Can anyone help please?
"This is the mail system at host s43.mail.dnspro.org.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
It's not effecting all members of course and those affected have confirmed their e-mail addys as correct.
Can anyone help please?
Last edited by skidsolo on May 19th 2014, 12:18 am; edited 2 times in total
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
Good Afternoon.
Please Remove all the Email addresses or just part of them as this is a Security risk to you and your members.
Ape.
Please Remove all the Email addresses or just part of them as this is a Security risk to you and your members.
Ape.
Re: Newsletter Problem
If you read most of them, they say to contact the email provider.
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Re: Newsletter Problem
So are you saying each member has to contact their email provider?
skidsolo- Forumember
- Posts : 269
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Language : English
Re: Newsletter Problem
It would help to know what could be causing the issue.
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Re: Newsletter Problem
That's what I'm trying to find out.
It would seem unlikely that 29 members with 8 different providers, are suddenly having a problem with their email providers.
So where do we go from here?
It would seem unlikely that 29 members with 8 different providers, are suddenly having a problem with their email providers.
So where do we go from here?
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
I read some of the messages. What I got from some of them was that the email addresses were not legit ones.
You can contact the email providers, and they can tell you in detail why the emails were not delivered.
You can contact the email providers, and they can tell you in detail why the emails were not delivered.
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When your topic has been solved, ensure you mark the topic solved.
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Re: Newsletter Problem
But the emails are legitimate as the members confirm this!!
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
Normal emails are getting through. It seems the problem lies in emails from my website.
Can anyone help please?
Can anyone help please?
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
skidsolo wrote:Normal emails are getting through. It seems the problem lies in emails from my website.
Can anyone help please?
So just to clarify, when you send newsletters to people, some people aren't getting them?
Derri- Helper
- Posts : 8755
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Location : Scotland, United Kingdom
Re: Newsletter Problem
That is correct.
First month 34 failed to go through and were pinged back to us.
This month 29 didn't go through and were pinged back to us.
Not all the same members both times.
First month 34 failed to go through and were pinged back to us.
This month 29 didn't go through and were pinged back to us.
Not all the same members both times.
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
skidsolo wrote:That is correct.
First month 34 failed to go through and were pinged back to us.
This month 29 didn't go through and were pinged back to us.
Not all the same members both times.
I'll pass this along to our Pro-Admin as I believe this issue has happened before.
Could you provide the date of when you sent the newsletters. And what groups you sent the newsletters too e.g. all members or a custom group you created. Could you also provide your forum URL.
Derri- Helper
- Posts : 8755
Reputation : 638
Language : English & Basic French
Location : Scotland, United Kingdom
Re: Newsletter Problem
Also ask your members if they have Forumotion on their allow list?
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Re: Newsletter Problem
1st time was April 25th 34 failed
2nd time was April 26th 4 failed
3rd time was April 28th 29 failed
Sent to all members.
http://skidsplace.forumotion.com
"Also ask your members if they have Forumotion on their allow list?"
Will do.
2nd time was April 26th 4 failed
3rd time was April 28th 29 failed
Sent to all members.
http://skidsplace.forumotion.com
"Also ask your members if they have Forumotion on their allow list?"
Will do.
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
Helloskidsolo wrote:1st time was April 25th 34 failed
2nd time was April 26th 4 failed
3rd time was April 28th 29 failed
Sent to all members.
http://skidsplace.forumotion.com
"Also ask your members if they have Forumotion on their allow list?"
Will do.
A test has been made. Your newsletter has been sent properly.
Thanks for testing again
Regards
Shadow- Manager
- Posts : 16217
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Language : French, English
Re: Newsletter Problem
So does that mean the problem is solved?
skidsolo- Forumember
- Posts : 269
Reputation : 3
Language : English
Re: Newsletter Problem
Could you please make a new test? Let me know if you manage to send a newsletterskidsolo wrote:So does that mean the problem is solved?
Please note:
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
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