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Have lost my password and email with in my site. tsc-home.forumotion

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In progress Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 8:21 pm

Site
tsc-home.forumotion com

it says my email is no longer valid. 

I am the founder.


What info do i need to fix this issue please. thanks.

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by Tommy Lee on May 25th 2014, 8:25 pm

Have you lost your email?

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by manofdoom on May 25th 2014, 8:26 pm


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 8:31 pm

tried that before posting, says invalid name or password.

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:08 pm

Please read this - http://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password .

If it is a member posting ads on your forum, then that is not a hacker.  It is a spammer.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:11 pm

@SLGray wrote:Please read this - http://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password .

If it is a member posting ads on your forum, then that is not a hacker.  It is a spammer.


Please take the time to read before you make my problem worse.

as i stated in the post, this has been done.

Tully glad you are more concerned with where and how i post for help then to actually help.

I will spend this time re writing the posts since that seems to be your concern now.

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:14 pm

Are you trying to log in to the forum or the forum utilities?  What exactly are you doing?


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Never post your email in public.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:17 pm

@SLGray wrote:Are you trying to log in to the forum or the forum utilities?  What exactly are you doing?


Ok thanks for getting back on track.

I am trying to log in to my sites on the page of site.

I started at the log in screen, 
tried my normal log in, (normal passwords) did not work
tried my back up log in, (old passwords) did not work
tried password recovery, (says option is off, i would not turn off)
tried the recovery tool located here, (did not work, wrong info)

My emails are same.
Emails Removed


what more info do you need sir?

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:19 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:24 pm



OMG really!

do i need to say it again....

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:29 pm

When was the last time you logged into this forum?


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:40 pm

over 6 months

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:43 pm

Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation.

Do you still have the emails from when you created the two forums?


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In progress update

Post by xpray4deathx on May 25th 2014, 9:46 pm

UPDATE











Case 1: You lost the password of your forum:


Solution 1:  When you try to connect on your forum, you can click on the link “I forgot my password” as you can see on the following picture.
You will receive an email on your profile email address with the new password.





SOLUTION1 Will Not Work. Do Not Have Right Info



Case 2: You have lost the password and you have activated the security option which prohibits sending a new password:


Enlarge this image Click to see fullsize


Solution 2: The option can be deactivated in “Utilities section”. So, please go on   and remove the safety option as you can see on the following pictures:


Enlarge this image Click to see fullsize



SOLUTION2 Will Not Work. Do Not Have Right Info


Come back to your forum and ask for a new password as in the case n°1


Case 3: You have lost password to access to utilities


Solution 3: 
Send an PM to Forumotion staff members indicated at the end of this tutorial with the following indications:
- The URL of your forum

- The email of foundation

- The reason of your request


SOLUTION3 PM Was Sent.



Case 4: You have lost either forum password or utilities password and you have activated the security option which prohibits sending a new password:


Solution 4:
Send an PM to Forumotion staff members indicated at the end of this tutorial with the following indications:
- The URL of your forum

- The email of foundation

- The reason of your request

If the security option which prohibits sending a new password is not activated, see the solution Solution 1


SOLUTION4 PM Was Sent.


Case 5: You have lost the foundation email, forum and utilities passwords.


Solution 5: You have to contact your email provider support to get access to your email. If you can not get access, you can send a PM to the Pro-Admin buttercup with the following information:

- The e-mail address used to create the forum
- The URL of the forum
- a new e-mail address to be used as a foundation email.
- The reason of getting back the forum


SOLUTION5 PM Was Sent.





Last edited by xpray4deathx on May 25th 2014, 9:47 pm; edited 1 time in total (Reason for editing : removed bold and color...sorry)

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:48 pm

yes it should be the emails i sent you. the yahoo and sports one.

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:50 pm

You need to send that information to Buttercup.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 9:52 pm

@SLGray wrote:You need to send that information to Buttercup.
I have sir

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 9:59 pm

Now we will have to wait patiently until Buttercup returns and read the private message.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 10:10 pm

@SLGray wrote:Now we will have to wait patiently until Buttercup returns and read the private message.


I was able to get into my other site.

mcx360.forumotion com


But still locked out of the other two.

Thanks.

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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by SLGray on May 25th 2014, 10:12 pm

Thanks for the update about one of your forums.


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Never post your email in public.


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In progress Re: Have lost my password and email with in my site. tsc-home.forumotion

Post by xpray4deathx on May 25th 2014, 10:17 pm

@SLGray wrote:Thanks for the update about one of your forums.


No prob,
to bad its the least used one..

really need the other two.  over 3 years of stats and info on those.

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