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Incognito-x.com (Website Down)

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Solved Incognito-x.com (Website Down)

Post by Yaheard2008ep on May 26th 2014, 4:55 pm

Hi,

For the last week, my website has been down www.incognito-x.com. I paid to renew my site on the May 21st, I received my confirmation email, however the site is taking me to a dummy page. I either want a full refund since I have been inconvenienced or someone please resolve the issue.


Thanks EP


Last edited by Yaheard2008ep on May 26th 2014, 10:10 pm; edited 1 time in total
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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 26th 2014, 5:00 pm

Hello,

Forumotion cannot give you a refund but whoever you renewed the domain name from is responsible for this you may need to get in contact with them.
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Solved Re: Incognito-x.com (Website Down)

Post by Derri on May 26th 2014, 5:15 pm

@Yaheard2008ep wrote:Hi,

For the last week, my website has been down www.incognito-x.com. I paid to renew my site on the May 21st, I received my confirmation email, however the site however it is taking me to a dummy page. I either want a full refund since I have been inconvenienced or someone please resolve the issue.


Thanks EP

@Tommy Lee wrote:Hello,

Forumotion cannot give you a refund but whoever you renewed the domain name from is responsible for this you may need to get in contact with them.

Please don't give false information. Refunds can happen in the event someone paid for something and never got what the received.

@Yaheard I'll pass this along to our Pro-Admin who'll be able to look into the issue for you.

Please note though, you will receieve a conformation email and it may take up to 5 days for your domain name to be paid with your site. So even though you'll have a conformation email, it might not have been paired with your forum yet.


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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 26th 2014, 5:18 pm

@Derri wrote:
@Yaheard2008ep wrote:Hi,

For the last week, my website has been down www.incognito-x.com. I paid to renew my site on the May 21st, I received my confirmation email, however the site however it is taking me to a dummy page. I either want a full refund since I have been inconvenienced or someone please resolve the issue.


Thanks EP

@Tommy Lee wrote:Hello,

Forumotion cannot give you a refund but whoever you renewed the domain name from is responsible for this you may need to get in contact with them.

Please don't give false information. Refunds can happen in the event someone paid for something and never got what the received.

@Yaheard I'll pass this along to our Pro-Admin who'll be able to look into the issue for you.

Please note though, you will receieve a conformation email and it may take up to 5 days for your domain name to be paid with your site. So even though you'll have a conformation email, it might not have been paired with your forum yet.

Here it says if it wasn't bought from forumotion, forumotion cannot refund it,

http://help.forumotion.com/t100624-changing-domain-name
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Solved Re: Incognito-x.com (Website Down)

Post by Derri on May 26th 2014, 5:22 pm

@Tommy Lee wrote:
@Derri wrote:
@Yaheard2008ep wrote:Hi,

For the last week, my website has been down www.incognito-x.com. I paid to renew my site on the May 21st, I received my confirmation email, however the site however it is taking me to a dummy page. I either want a full refund since I have been inconvenienced or someone please resolve the issue.


Thanks EP

@Tommy Lee wrote:Hello,

Forumotion cannot give you a refund but whoever you renewed the domain name from is responsible for this you may need to get in contact with them.

Please don't give false information. Refunds can happen in the event someone paid for something and never got what the received.

@Yaheard I'll pass this along to our Pro-Admin who'll be able to look into the issue for you.

Please note though, you will receieve a conformation email and it may take up to 5 days for your domain name to be paid with your site. So even though you'll have a conformation email, it might not have been paired with your forum yet.

Here it says if it wasn't bought from forumotion, forumotion cannot refund it,

http://help.forumotion.com/t100624-changing-domain-name

I could be missing something but from his first post I don't see anything that tells me his domain name wasn't purchased from FM.


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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 26th 2014, 5:25 pm

Let's see!
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Solved Re: Incognito-x.com (Website Down)

Post by Derri on May 26th 2014, 5:29 pm

@Yaheard2008ep wrote:Hi,

For the last week, my website has been down www.incognito-x.com. I paid to renew my site on the May 21st, I received my confirmation email, however the site however it is taking me to a dummy page. I either want a full refund since I have been inconvenienced or someone please resolve the issue.


Thanks EP

Was the domain name purchased through Forumotion or not? If it is purchased through FM then sometimes credit refunds etc can happen if the issue cannot be resolved. I have however contacted our Pro Admin who can look into domain name issues.


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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 26th 2014, 5:33 pm

When I add .forumotion.com the website is supported by godaddy.com

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Solved Re: Incognito-x.com (Website Down)

Post by Derri on May 26th 2014, 5:38 pm

@Tommy Lee wrote:When I add .forumotion.com the website is supported by godaddy.com.


I can't be a 100% but I believe FM does purchase them through Godaddy or a sub-agent of godaddy as when I perform a whois look up on my domain bought through FM Admin Panel it does mention Godaddy.


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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 26th 2014, 5:39 pm

@Derri wrote:
@Tommy Lee wrote:When I add .forumotion.com the website is supported by godaddy.com.


I can't be a 100% but I believe FM does purchase them through Godaddy or a sub-agent of godaddy as when I perform a whois look up on my domain bought through FM Admin Panel it does mention Godaddy.

Hmm,

Let's just wait until the author replies. That's the 100% answer.
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Solved Re: Incognito-x.com (Website Down)

Post by Yaheard2008ep on May 26th 2014, 8:17 pm

Hi

Thanks for a quick response, I purchased the website thru FM using the credits. From the email it said that it will take a few hours not a few days. I have had this site for about 3 years now. I have been using the same method for payment before. Also using www.Incognito-x.forumotion.com doesn't work either.

Thanks EP
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Solved Re: Incognito-x.com (Website Down)

Post by Derri on May 26th 2014, 8:22 pm

@Yaheard2008ep wrote:Hi

Thanks for a quick response, I purchased the website thru FM using the credits. From the email it said that it will take a few hours not a few days. I have had this site for about 3 years now. I have been using the same method for payment before. Also using www.Incognito-x.forumotion.com doesn't work either.

Thanks EP

Okay,

Thank you for clearing that up.

Hopefully tomorrow, our pro admin will be able to look into this for you.


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Solved Re: Incognito-x.com (Website Down)

Post by Yaheard2008ep on May 26th 2014, 9:04 pm

Thanks looking forward to a resolution soon.

Ep
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Solved Re: Incognito-x.com (Website Down)

Post by Shadow on May 27th 2014, 12:17 pm

Hi

I have reported the problem.

Thanks


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Solved Re: Incognito-x.com (Website Down)

Post by Yaheard2008ep on May 27th 2014, 5:48 pm

Buttercup wrote:Hi

I have reported the problem.

Thanks

Thank you!

Hopefully it will be back up soon.

EP
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Solved Re: Incognito-x.com (Website Down)

Post by Tommy Lee on May 27th 2014, 5:58 pm

Hello,

Your forum is back running with the domain name working too.

http://www.incognito-x.com/forum
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Solved Re: Incognito-x.com (Website Down)

Post by Shadow on May 28th 2014, 10:33 am

The problem is solved. Thanks for your patience :rose:


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Solved Re: Incognito-x.com (Website Down)

Post by SLGray on May 28th 2014, 7:44 pm

Problem solved & topic archived.


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