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Some members cannot login in my forum

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Pro Admin Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 12:36 pm

Hi dear all,
I have some members which cannot login at all times they getting the message "You have not the priviledges for this function" I have resynchronize my forum to fix it but its not solved the problem. I told to my members to try clear their browser's cache and cookies without success. Can you help me to solve it?

With Best Regards,
Dark-Avenger

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Pro Admin Re: Some members cannot login in my forum

Post by J0k3R^ on June 9th 2014, 12:40 pm

did u try to disable the javascripts?

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Pro Admin Re: Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 12:45 pm

Yes I try it but the problem still remains. Before a few hour I got the message "The forum is under maintenance etc..". Now the forum is working but some members are unable to login (not all). I think is an sql database problem. Furthermore I tried to restore the forum with the forum utilities (posts & users) without success.

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Pro Admin Re: Some members cannot login in my forum

Post by Derri on June 9th 2014, 1:34 pm

Hi,

I'll report this to our Pro Admin as I've never heard of that message before so it could be a bug.


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Pro Admin Re: Some members cannot login in my forum

Post by Derri on June 9th 2014, 2:39 pm

Hi,

Is it possible you could give us some screenshots of the error messages you're getting? It'll help us understand the problem and hopefully help us solve it.



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Pro Admin Re: Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 2:46 pm

Hi Derri,
Yes sure here it is http://prntscr.com/3r3skm but is in greek language my forum.
The English translation of this text I think is like this "Sorry but you do not have the appropriate permissions for this operation." This happens when the member tries to login.

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Pro Admin Re: Some members cannot login in my forum

Post by Paulostge on June 9th 2014, 9:07 pm

Generally do just registering the code (HTML) used is incorrect...

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Pro Admin Re: Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 9:38 pm

@Paulostge wrote:Generally do just registering the code (HTML) used is incorrect...

Hi Paulos,
Its not the registering function, the problem is in the login function. I changed the member's password but the problem still remains.

Two members now cannot login the problem is being bigger now. I have tried mozilla and safari without success.
Update1:
When I forced the default templated I got a message from the online guardian. The message is this http://prntscr.com/3r8617

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Pro Admin Re: Some members cannot login in my forum

Post by Paulostge on June 9th 2014, 9:59 pm

Then the issue involves Forumtion

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Pro Admin Re: Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 10:03 pm

I follow the instructions and now the accounts are unlocked but I dont know why this happened?

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Pro Admin Re: Some members cannot login in my forum

Post by Paulostge on June 9th 2014, 10:14 pm

This was done because someone comes in with different ip very often

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Pro Admin Re: Some members cannot login in my forum

Post by Van-Helsing on June 9th 2014, 10:24 pm

Yes that's true I have a moderator which she facing the same problem very usually and she is turning on/off her router to obtain a new ip to do login. Is there a setting to disable it?

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Pro Admin Re: Some members cannot login in my forum

Post by Jophy on June 10th 2014, 8:04 am

Hello,

I will re-forward this issue to Buttercup to check.

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Pro Admin Re: Some members cannot login in my forum

Post by buschle on June 10th 2014, 8:58 pm

post1

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Pro Admin Re: Some members cannot login in my forum

Post by Derri on June 11th 2014, 1:02 am

@buschle wrote:post1

Hi,

Please avoid posting random postings. If you need to do some posts for whatever reason then please use our forum discussions http://help.forumotion.com/f7-forum-discussions

Thanks Very Happy


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