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(Only Topic) Illiweb issues and slowdows

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Pro Admin (Only Topic) Illiweb issues and slowdows

Post by Charisma Clash on June 26th 2014, 6:32 pm

First topic message reminder :

Been like this since the morning, taking about 2 minutes or more to load.
Here is the link to my forum http://eawnetwork.forumotion.com/

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by marvin89 on June 28th 2014, 2:38 pm

And why is there a 'Solved' above my message as nothing has been solved and is running as described.


http://notsomsn4.forumotion.com/

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by sweetword on June 28th 2014, 2:50 pm

even my has been marked as solved ha ha....it is same though...struck on illiweb!!!!

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by bob77707 on June 28th 2014, 9:15 pm

I have been been experiencing the connection problem as well over the past couple days, and have received complaints from members. It's not completely consistent for me. I find that if I refresh when it gets stuck on the "white page of suffering", it will sometimes load and be fine for a while. I can't tell if emptying the cache helps or not. Hopefully this can be resolved soon!

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by kaykay on June 28th 2014, 9:44 pm

Hello,

I have been experiencing the exact same problem as above - for 2 days now (the illiweb long wait - and very, very slow whenever I click on anything once I do get logged in).

http://krazykats.forumotion.co.uk

Also the 'Latest topics' module in my side panel has stopped scrolling. The posts are showing but not moving (they normally should scroll upwards).


This is happening on my Windows 8 computer only.

On my other computer with Windows 7 - there is no problem. Get in very quickly and the scrolling is working as normal.

Everything is up to date on both computers - and I have tried everything.

I have put a scrolling announcement across the top of the forum explaining to members and apologising for the inconvenience: On Windows 7 computer I can see this scrolling announcement - but on Windows 8 comp the announcement does not show at all!

If I had only the computer with Windows 7, I would think it was solved - but obviously the problem is with Windows 8.

I use Firefox - but have tried on other browsers. No difference.

Oh - and the version is 'Invision'.




By the way - many thanks to all the very helpful people on the Support forum - both staff and other posting admins for all their useful tips.
I think you do a fabulous job of support.salut

I have never had a problem (until now) with any of my Forumotion hosted forums - this is the first time ever in all the years I have been with Forumotion.thumright

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by parbrook on June 28th 2014, 10:41 pm

Buttercup wrote:Hello

Our maintenance to perform the servers is now finished Smile We apologize for the trouble.

Thanks for your patience :rose::rose::rose::rose:

Hi Buttercup

it would be nice if you can inform forum admins about maintenance, so that we can post announcements on our forums.
This would stop a lot of frustration and wasted time for both admins and forum members.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by parbrook on June 29th 2014, 12:29 am

The problem has still not been solved.

"waiting for illiweb.com" seems to be the common problem.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Ange Tuteur on June 29th 2014, 2:12 am

Hello parbrook,

Buttercup will not be back until July 1. She does not work on weekends, and will be absent on Monday. Thanks for your patience until then.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by patiogardener on June 29th 2014, 7:50 am

Did someone forget to switch something back on after the maintenance?WinkIt is so frustrating to have to wait so long not just to access our forum, but to also get the dreaded white screen for absolutely everything we do on them. trying to enter a required forum, then a topic, then posting etc. I am actually typing this whilst I wait & wait.

It is especially hard to be patient when used to having everything normally, occuring almost instantaneously. Do hope it can be fixed very soon as it isn't usual for Forumotion to have such problems

My OS is Windows 8.1 & browser is Chrome version 37.0.2062.3 dev-m (64-bit).

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Charisma Clash on June 29th 2014, 10:08 am

It's fine for me now, but some of my members are still experiencing a problem.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by 0ldcat on June 29th 2014, 11:26 am

@parbrook wrote:
Buttercup wrote:Hello

Our maintenance to perform the servers is now finished Smile We apologize for the trouble.

Thanks for your patience :rose::rose::rose::rose:

Hi Buttercup

it would be nice if you can inform forum admins about maintenance, so that we can post announcements on our forums.
This would stop a lot of frustration and wasted time for both admins and forum members.

This has been requested before parbrook, and fallen on deaf ears Mad

As with other founder/administratorsabove, this has not been solved. Windows 8 & 8.1 users are experiencing excessively long loading times.
Sure you "could" inform those forum members on windows 8 and 8.1to change browser to GoogleChrome or Firefox etc. , but you see they are having problems logging on and when they have they are getting hourglassegg timer delays navigating from page to page.

Please, as parbrook requests above,PRE WARNyour user Founder/Administrators of these "Server Maintenances" so we can inform our users . . . . It will prevent most of this heartache, frustration and time wasting in the future.

Love 'n' Stuff

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by parbrook on June 29th 2014, 2:42 pm

It is not just Windows 8/8.1 systems that are affected.

I am experiencing the illiweb.com delay on two Windows 7 PCs with Firefox and my Blackberry Tablet.

It is really not helpful for Forumotion support telling us that they do not have a problem so it must be fixed when so many forum admins are reporting the same problem.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by SLGray on June 29th 2014, 3:20 pm

I am not having any issue, and I am not getting complaints from my members.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by parbrook on June 29th 2014, 3:28 pm

Lucky you!

How is this supposed to help the rest of us who are continuning to experience the problem?

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by SLGray on June 29th 2014, 3:32 pm

I was just posting that this issue is not effecting all forums.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by parbrook on June 29th 2014, 3:42 pm

It does no appear to be a forum problem per-se.
There is a delayed connection with illiweb.com

Maybe you are closer to the illiweb server?

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by 0ldcat on June 29th 2014, 5:08 pm

@patiogardener wrote:Did someone forget to switch something back on after the maintenance?Wink
I think that hits the nail on the head thumright

Oh, and by the way at 16:04:00 2014-06-29 my forumat least,has, (as if by magic), started functioning correctly on windows 8 & 8.1

Thanks for switching back on, that which had been over looked thumleft

Cheers
0c

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by kaykay on June 29th 2014, 6:16 pm

@SLGray wrote:I am not having any issue, and I am not getting complaints from my members.
Ah, now - there you have it .....!
You may not an issue - but I have just tried to access your site from my Windows 8 laptop and I am having the exact same problem with "waiting for illiweb"

whereas,

I tried it on my Windows 7 laptop and there is no problem whatsoever.

So ... it could well be that some of your members might be experiencing the same; you're just not hearing any complaints because they've probably given up trying to log in. They can't post a complaint if they can't get in in the first place.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by SLGray on June 29th 2014, 7:35 pm

Let us organize this more, please use the form:
Code:
[b]Device Used:[/b]
[b]Computer O/S:[/b]
[b]Browser:
[b]Forum Link:[/b][/b]


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by patiogardener on June 29th 2014, 11:10 pm

It is now early Monday morning here in east coast Australia & both of my forums (one is a test forum) are still experiencing this problem.

Device used:- PC

Computer OS:- Windows 8.1

Browser:- Chrome (latest version)

Forum Link:- My Forum

Edit PS 4 & 1/2 hours after my original post my forum appears to be back to normal after having taken minutes to load each page & action just 15 mins previously. Whatever has happened I thank you very much. The time wasting trying to access & use my forum was really getting to me.Very Happy


Last edited by patiogardener on June 30th 2014, 4:03 am; edited 1 time in total

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Wmanidi on June 29th 2014, 11:14 pm

Device Used: PC, Mac
Computer O/S: Tested on Windows 7, 8, Mac OS Mavericks
Browser: Tested on Chrome, Firefox, Safari
Forum Link:http://thebrickhope.forum-motion.com/forum

Tested the forum on several machines in my home, along with asking some users to test, the problem is consistent. Loading to white page for several minutes before loading page.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by marvin89 on June 29th 2014, 11:16 pm

DOWN DOWN is what is up with my forum. And what happened to replying to the question in que as to? Why what even happened to the question that I asked and started as to?

Here is what comes up at my forum as it jumps from my forum link

http://notsomsn4.forumotion.com/

to

https://www.google.com/search?q=decoy+409&rlz=1C1CHFX_enUS575US575&oq=decoy+409&aqs=chrome.0.69i59j69i61l2.2695j0j8&sourceid=chrome&es_sm=122&ie=UTF-8

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Shivers58 on June 30th 2014, 3:14 am

Yes I have some of the same issues in getting forums to load and they are really slow. What is the problem now ? Are you updating ?I failed to mention it gets stuck on illiweb and when I do get in sometimes in posting I have to sit and wait through tinypic as well. But clearing cookies, rebooting doesn't help. When I come on in the morning my first place I go to is BAS forum Bag A Snag. That is where I get stuck on the above mentioned.

Tracy ( Shivers58 )

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Selvester on June 30th 2014, 7:13 am

Ahh... Was experiencing this same issue and thought it was just me as around the same time my computer suffered some sort of major spam attack (I certainly hope that was unrelated to this...) and it started after that. However I cleared up the spam issue only to discover that my forums loading takes forever. This has been going on for a few days and I assumed it was a maintenance thing but when it continued to persist I thought I would check here. And I am rather relieved to see I am not the only one having troubles here!

Device Used: PC
Computer O/S: Window's 8
Browser: Chrome & FireFox
Forum Link: Take your pick. This is on all forums for me except the help site here.
If you do require a specific example though, the forum I just came from was my testing site found here.

So it appears this is a window's 8 related problem possibly? I am the only one I know of so far who has come across this, the other regular and consistent member has a mac and has experienced no problems. I am yet to hear from other members but if they are facing issues, honestly they would probably give up on waiting after the first minute. I don't think they have windows 8 anyway. I also thought I should note that like others have said already, the page seems to get hung up on illiweb.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by honeybee on June 30th 2014, 9:21 am

Device used- PC
Computer O/S Windows 8
Browser- Chrome, firefox, IE
Forum link - http://www.tanoomasretreat.com/

Hangs on Illiweb.com

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by cardiffmb on June 30th 2014, 9:46 am

Exact same problems as had already been reported.

Illiweb is stalling. Experiencing problems on tablet, mobil and laptop.

Www.bluebirdsmb.com

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Jophy on June 30th 2014, 10:19 am

Hello,

The problem doesn't seem to occur on the French service, it seem more of an isolated problem with the English service, I will re-forward this issue to our admins, hopefully we can get an answer soon.

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by honeybee on June 30th 2014, 12:08 pm

@Jophy wrote:Hello,

The problem doesn't seem to occur on the French service, it seem more of an isolated problem with the English service, I will re-forward this issue to our admins, hopefully we can get an answer soon.
Thanks so much Jophy

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by kaykay on June 30th 2014, 12:48 pm

@Jophy wrote:Hello,

The problem doesn't seem to occur on the French service, it seem more of an isolated problem with the English service, I will re-forward this issue to our admins, hopefully we can get an answer soon.

Thank you. Very Happy


Device used:- Laptop
Computer OS:- Windows 8
Browser:- Tried on Firefox, Chrome & IE
Forum Link:- my forum
These issues are with Windows 8 only (everything is fine using Windows 7)
Slow on loading - white page and waiting for illiweb
Once logged in eventually - extremely slow on every action
Also 'Latest Topics' module not scrolling upwards (although scrolling ok with Windows 7)
Scrolling announcement at top of board does not show at all in Windows 8 (does show with Windows 7)
One other member so far reported same problems. They are also using Windows 8

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Tanthya on June 30th 2014, 6:40 pm

And I thought My forum was the only thing suffering with 'illiweb' fever..

Heyy FM guys, The dreaded 'waiting for illiweb' has struck again...

add to it , the editor panel too disappears ..

Happens in laptop, mobile and PC.. windows xp/windows 7/8 as well as safari

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Pro Admin Re: (Only Topic) Illiweb issues and slowdows

Post by Selvester on June 30th 2014, 7:44 pm

I don't know if the admins have actually done anything yet but my forums appear to be running perfectly fine this morning! Came up right away! And the chatbox is back too. I forgot to report it in the last post but the chatbox was left white in connection to this problem. But fixed now. (:

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