#1081 Notification problems (delayed or missing)
4 posters
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#1081 Notification problems (delayed or missing)
Hello
Some members complaint they do not receive email notifications.
If you have this problem, thanks for providing the following information
1- Email provider: hotmail.com, gmail.com,...
2- Url of the forum on which you have the problem
3- Your statut on the forum: founder, admin, moderator or member
4- Your pseudo on your forum
5- Your problem: no notification received or delayed notifications
6- The type of message missing: newsletter notifications, private message notification, news members notification, post reply notification,...
Many thanks
Some members complaint they do not receive email notifications.
If you have this problem, thanks for providing the following information
1- Email provider: hotmail.com, gmail.com,...
2- Url of the forum on which you have the problem
3- Your statut on the forum: founder, admin, moderator or member
4- Your pseudo on your forum
5- Your problem: no notification received or delayed notifications
6- The type of message missing: newsletter notifications, private message notification, news members notification, post reply notification,...
Many thanks
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: #1081 Notification problems (delayed or missing)
Hello Buttercup
I have sent two newsletters and I haven't received it on two profiles (I have two accounts on my forum)
1- Email provider: gmail.com
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: admin
4- Your pseudo on your forum: Niko
5- Your problem: no notification received
6- The type of message missing: newsletter notifications
1- Email provider: roundcube (forumotion email)
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: founder
4- Your pseudo on your forum: Fmcodes
5- Your problem: no notification received
6- The type of message missing: newsletter notifications
on the founder account i use the email from forumotion and I don't receive newsletters
on the admin account i use (gmail) i don't receive
a moderator (Tiffany!) reported me that she received everything but not the latest two newsletters
Have a nice day
I have sent two newsletters and I haven't received it on two profiles (I have two accounts on my forum)
1- Email provider: gmail.com
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: admin
4- Your pseudo on your forum: Niko
5- Your problem: no notification received
6- The type of message missing: newsletter notifications
1- Email provider: roundcube (forumotion email)
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: founder
4- Your pseudo on your forum: Fmcodes
5- Your problem: no notification received
6- The type of message missing: newsletter notifications
on the founder account i use the email from forumotion and I don't receive newsletters
on the admin account i use (gmail) i don't receive
a moderator (Tiffany!) reported me that she received everything but not the latest two newsletters
Have a nice day
Email notifications stopped :(
1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
Re: #1081 Notification problems (delayed or missing)
Hello? Is anybody here?onlychild wrote:1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
Re: #1081 Notification problems (delayed or missing)
Some one will be with you when they come on line right now our Pro admin is not at her desk
Re: #1081 Notification problems (delayed or missing)
OK ... thank youAPE wrote:Some one will be with you when they come on line right now our Pro admin is not at her desk
Re: #1081 Notification problems (delayed or missing)
Buttercup is back online now i will ask her to read here now
Re: #1081 Notification problems (delayed or missing)
Hello
You should check your notification options on your profile:
However, I have also sent your personal information so that our technicians verify your forum
You should check your notification options on your profile:
However, I have also sent your personal information so that our technicians verify your forum
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: #1081 Notification problems (delayed or missing)
We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.
There is also no button to "save" those checks ... and it says "stop watching selected topics."
There is also no button to "save" those checks ... and it says "stop watching selected topics."
Re: #1081 Notification problems (delayed or missing)
yes tick the ones you want to stop watching and then click "stop watching selected topics." it will then save your settingsonlychild wrote:We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.
There is also no button to "save" those checks ... and it says "stop watching selected topics."
Re: #1081 Notification problems (delayed or missing)
All the threads I want to get responses from are checked (on the other settings page) but I don't get notice emails for responses or PMs. This happened once before and I don't know what the problem was, but it was cleared up somehow but you guys.
Re: #1081 Notification problems (delayed or missing)
ok This looks as if there is a problem with it then
as said by Buttercup this has already been passed on to the tech team aswell so please hold on for any feedback from Buttercup
here is her post back to you
Ape
as said by Buttercup this has already been passed on to the tech team aswell so please hold on for any feedback from Buttercup
here is her post back to you
I'm sure she will get back to you soon as she can on the matter.Buttercup wrote:Hello
You should check your notification options on your profile:
However, I have also sent your personal information so that our technicians verify your forum
Ape
Re: #1081 Notification problems (delayed or missing)
Just as an update ... when I log in over there I'm getting a pop up that says I have a PM ... I seem to remember emaills for this - if so, they aren't working still. Post reply notices still inoperable. I'll just hang on until Buttercup finds something.
Re: #1081 Notification problems (delayed or missing)
my report to get buttercup to see this post of yours is sent t her she will get back to you when in the office.
Re: #1081 Notification problems (delayed or missing)
Hello
Your forum has been transfered to our technicians. I'll inform you as soon as possible
Your forum has been transfered to our technicians. I'll inform you as soon as possible
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: #1081 Notification problems (delayed or missing)
Thank you - hmmm didn't get a notice for this either ...Buttercup wrote:Hello
Your forum has been transfered to our technicians. I'll inform you as soon as possible
Re: #1081 Notification problems (delayed or missing)
Hi ... still nothing ...onlychild wrote:Thank you - hmmm didn't get a notice for this either ...Buttercup wrote:Hello
Your forum has been transfered to our technicians. I'll inform you as soon as possible
Re: #1081 Notification problems (delayed or missing)
Hi again
Nothing has changed ... still not getting email post notices. Something else odd popped up - when I post something, the page that come up has the post, but it says I'm not logged in. If I refresh the page, it corrects the problem.
There may be more to that - it just did it here too. This message was posted, but it said I was not logged in ... I refreshed the page and it was fixed.
Jim
Nothing has changed ... still not getting email post notices. Something else odd popped up - when I post something, the page that come up has the post, but it says I'm not logged in. If I refresh the page, it corrects the problem.
There may be more to that - it just did it here too. This message was posted, but it said I was not logged in ... I refreshed the page and it was fixed.
Jim
Re: #1081 Notification problems (delayed or missing)
Hello? Anything?
I just posted here again, wondering what was going on, and when the page came up, the post was there, but it said I wasn't logged in. I refreshed the page and I was again logged in. Since this only happens here and on my site it has to be a connected problem ... along with no email responses for posts.
I just posted here again, wondering what was going on, and when the page came up, the post was there, but it said I wasn't logged in. I refreshed the page and I was again logged in. Since this only happens here and on my site it has to be a connected problem ... along with no email responses for posts.
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