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#1081 Notification problems (delayed or missing)

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Important #1081 Notification problems (delayed or missing)

Post by Shadow July 3rd 2014, 11:40 am

Hello

Some members complaint they do not receive email notifications.

If you have this problem, thanks for providing the following information

1- Email provider: hotmail.com, gmail.com,...
2- Url of the forum on which you have the problem
3- Your statut on the forum: founder, admin, moderator or member
4- Your pseudo on your forum
5- Your problem: no notification received or delayed notifications
6- The type of message missing: newsletter notifications, private message notification, news members notification, post reply notification,...



Many thanks :rose:
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Important Re: #1081 Notification problems (delayed or missing)

Post by Niko July 3rd 2014, 12:42 pm

Hello Buttercup

I have sent two newsletters and I haven't received it on two profiles (I have two accounts on my forum)

1- Email provider: gmail.com
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: admin
4- Your pseudo on your forum: Niko
5- Your problem: no notification received
6- The type of message missing: newsletter notifications


1- Email provider: roundcube (forumotion email)
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: founder
4- Your pseudo on your forum: Fmcodes
5- Your problem: no notification received
6- The type of message missing: newsletter notifications

on the founder account i use the email from forumotion and I don't receive newsletters
on the admin account i use (gmail) i don't receive



a moderator (Tiffany!) reported me that she received everything but not the latest two newsletters

Have a nice day :rose:
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Important Email notifications stopped :(

Post by onlychild August 4th 2014, 10:16 am

1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 5th 2014, 12:22 pm

onlychild wrote:1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
Hello? Is anybody here?  Hello
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Important Re: #1081 Notification problems (delayed or missing)

Post by Ape August 5th 2014, 12:43 pm

Some one will be with you when they come on line right now our Pro admin is not at her desk


#1081 Notification problems (delayed or missing) Left1212#1081 Notification problems (delayed or missing) Center11#1081 Notification problems (delayed or missing) Right112
#1081 Notification problems (delayed or missing) Ape_b110
#1081 Notification problems (delayed or missing) Ape1010
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 5th 2014, 12:47 pm

APE wrote:Some one will be with you when they come on line right now our Pro admin is not at her desk
OK ... thank you  Very Happy
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Important Re: #1081 Notification problems (delayed or missing)

Post by Ape August 5th 2014, 2:16 pm

Buttercup is back online now i will ask her to read here now Wink


#1081 Notification problems (delayed or missing) Left1212#1081 Notification problems (delayed or missing) Center11#1081 Notification problems (delayed or missing) Right112
#1081 Notification problems (delayed or missing) Ape_b110
#1081 Notification problems (delayed or missing) Ape1010
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Important Re: #1081 Notification problems (delayed or missing)

Post by Shadow August 5th 2014, 2:58 pm

Hello

You should check your notification options on your profile:
#1081 Notification problems (delayed or missing) Sw37lf
However, I have also sent your personal information so that our technicians verify  your forum Smile
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 5th 2014, 4:38 pm

We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.

There is also no button to "save" those checks ... and it says "stop watching selected topics."
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Important Re: #1081 Notification problems (delayed or missing)

Post by Ape August 6th 2014, 1:27 am

onlychild wrote:We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.

There is also no button to "save" those checks ... and it says "stop watching selected topics."
yes tick the ones you want to stop watching and then click "stop watching selected topics." it will then save your settings


#1081 Notification problems (delayed or missing) Left1212#1081 Notification problems (delayed or missing) Center11#1081 Notification problems (delayed or missing) Right112
#1081 Notification problems (delayed or missing) Ape_b110
#1081 Notification problems (delayed or missing) Ape1010
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 6th 2014, 2:54 am

All the threads I want to get responses from are checked (on the other settings page) but I don't get notice emails for responses or PMs. This happened once before and I don't know what the problem was, but it was cleared up somehow but you guys.
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Important Re: #1081 Notification problems (delayed or missing)

Post by Ape August 6th 2014, 8:11 pm

ok This looks as if there is a problem with it then
as said by Buttercup this has already been passed on to the tech team aswell so please hold on for any feedback from Buttercup
here is her post back to you
Buttercup wrote:Hello

You should check your notification options on your profile:
#1081 Notification problems (delayed or missing) Sw37lf
However, I have also sent your personal information so that our technicians verify  your forum Smile
I'm sure she will get back to you soon as she can on the matter.

Ape  Neutral


#1081 Notification problems (delayed or missing) Left1212#1081 Notification problems (delayed or missing) Center11#1081 Notification problems (delayed or missing) Right112
#1081 Notification problems (delayed or missing) Ape_b110
#1081 Notification problems (delayed or missing) Ape1010
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 6th 2014, 8:20 pm

Just as an update ... when I log in over there I'm getting a pop up that says I have a PM ... I seem to remember emaills for this - if so, they aren't working still. Post reply notices still inoperable. I'll just hang on until Buttercup finds something.
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Important Re: #1081 Notification problems (delayed or missing)

Post by Ape August 6th 2014, 8:23 pm

my report to get buttercup to see this post of yours is sent t her she will get back to you when in the office.


#1081 Notification problems (delayed or missing) Left1212#1081 Notification problems (delayed or missing) Center11#1081 Notification problems (delayed or missing) Right112
#1081 Notification problems (delayed or missing) Ape_b110
#1081 Notification problems (delayed or missing) Ape1010
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Important Re: #1081 Notification problems (delayed or missing)

Post by Shadow August 7th 2014, 9:06 am

Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 10th 2014, 4:15 pm

Buttercup wrote:Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink
Thank you - hmmm didn't get a notice for this either ...
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild August 26th 2014, 5:24 pm

onlychild wrote:
Buttercup wrote:Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink
Thank you - hmmm didn't get a notice for this either ...
Hello Hi ... still nothing ...
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild September 7th 2014, 5:44 am

Hi again
Nothing has changed ... still not getting email post notices. Something else odd popped up - when I post something, the page that come up has the post, but it says I'm not logged in. If I refresh the page, it corrects the problem.

There may be more to that - it just did it here too. This message was posted, but it said I was not logged in ... I refreshed the page and it was fixed. :/

Jim
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Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild September 15th 2014, 3:42 pm

Hello? Anything?

I just posted here again, wondering what was going on, and when the page came up, the post was there, but it said I wasn't logged in. I refreshed the page and I was again logged in. Since this only happens here and on my site it has to be a connected problem ... along with no email responses for posts.
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