The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

#1081 Notification problems (delayed or missing)

View previous topic View next topic Go down

Important #1081 Notification problems (delayed or missing)

Post by Leviosa on July 3rd 2014, 6:40 am

Hello

Some members complaint they do not receive email notifications.

If you have this problem, thanks for providing the following information

1- Email provider: hotmail.com, gmail.com,...
2- Url of the forum on which you have the problem
3- Your statut on the forum: founder, admin, moderator or member
4- Your pseudo on your forum
5- Your problem: no notification received or delayed notifications
6- The type of message missing: newsletter notifications, private message notification, news members notification, post reply notification,...



Many thanks:rose:


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15386
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by Niko on July 3rd 2014, 7:42 am

Hello Buttercup

I have sent two newsletters and I haven't received it on two profiles (I have two accounts on my forum)

1- Email provider: gmail.com
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: admin
4- Your pseudo on your forum: Niko
5- Your problem: no notification received
6- The type of message missing: newsletter notifications


1- Email provider: roundcube (forumotion email)
2- Url of the forum on which you have the problem: www.fmcodes.com
3- Your statut on the forum: founder
4- Your pseudo on your forum: Fmcodes
5- Your problem: no notification received
6- The type of message missing: newsletter notifications

on the founder account i use the email from forumotion and I don't receive newsletters
on the admin account i use (gmail) i don't receive



a moderator (Tiffany!) reported me that she received everything but not the latest two newsletters

Have a nice day :rose:

Niko
Hyperactive

Male Posts : 2166
Reputation : 93
Language : English, French, Italian, Spanish, Latin

https://www.translationscloud.com/?utm_source=forumotion&utm

Back to top Go down

Important Email notifications stopped :(

Post by onlychild on August 4th 2014, 5:16 am

1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 5th 2014, 7:22 am

@onlychild wrote:1- Email provider: sbcglobal.net
2- Url of the forum on which you have the problem: http://theoratorium.canadian-forum.com
3- Your statut on the forum: moderator
4- Your pseudo on your forum: Jim
5- Your problem: no email notices for posts and now for PMs
6- The type of message missing: notifications
Hello? Is anybody here? Hello

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by APE on August 5th 2014, 7:43 am

Some one will be with you when they come on line right now our Pro admin is not at her desk





APE
Manager
Manager

Male Posts : 8339
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 5th 2014, 7:47 am

@APE wrote:Some one will be with you when they come on line right now our Pro admin is not at her desk
OK ... thank you Very Happy

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by APE on August 5th 2014, 9:16 am

Buttercup is back online now i will ask her to read here now Wink





APE
Manager
Manager

Male Posts : 8339
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by Leviosa on August 5th 2014, 9:58 am

Hello

You should check your notification options on your profile:

However, I have also sent your personal information so that our technicians verify your forum Smile


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15386
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 5th 2014, 11:38 am

We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.

There is also no button to "save" those checks ... and it says "stop watching selected topics."

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by APE on August 5th 2014, 8:27 pm

@onlychild wrote:We also had an activation of the "pruning" settings, and lost topics and posts. It was as if someone had gained access and changed settings. According to the log "I" did it. I changed my password and it's been quiet since.

There is also no button to "save" those checks ... and it says "stop watching selected topics."
yes tick the ones you want to stop watching and then click "stop watching selected topics." it will then save your settings





APE
Manager
Manager

Male Posts : 8339
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 5th 2014, 9:54 pm

All the threads I want to get responses from are checked (on the other settings page) but I don't get notice emails for responses or PMs. This happened once before and I don't know what the problem was, but it was cleared up somehow but you guys.

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by APE on August 6th 2014, 3:11 pm

ok This looks as if there is a problem with it then
as said by Buttercup this has already been passed on to the tech team aswell so please hold on for any feedback from Buttercup
here is her post back to you
Buttercup wrote:Hello

You should check your notification options on your profile:

However, I have also sent your personal information so that our technicians verify your forum Smile
I'm sure she will get back to you soon as she can on the matter.

Ape Neutral





APE
Manager
Manager

Male Posts : 8339
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 6th 2014, 3:20 pm

Just as an update ... when I log in over there I'm getting a pop up that says I have a PM ... I seem to remember emaills for this - if so, they aren't working still. Post reply notices still inoperable. I'll just hang on until Buttercup finds something.

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by APE on August 6th 2014, 3:23 pm

my report to get buttercup to see this post of yours is sent t her she will get back to you when in the office.





APE
Manager
Manager

Male Posts : 8339
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by Leviosa on August 7th 2014, 4:06 am

Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15386
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 10th 2014, 11:15 am

Buttercup wrote:Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink
Thank you - hmmm didn't get a notice for this either ...

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on August 26th 2014, 12:24 pm

@onlychild wrote:
Buttercup wrote:Hello

Your forum has been transfered to our technicians. I'll inform you as soon as possible Wink
Thank you - hmmm didn't get a notice for this either ...
Hello Hi ... still nothing ...

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on September 7th 2014, 12:44 am

Hi again
Nothing has changed ... still not getting email post notices. Something else odd popped up - when I post something, the page that come up has the post, but it says I'm not logged in. If I refresh the page, it corrects the problem.

There may be more to that - it just did it here too. This message was posted, but it said I was not logged in ... I refreshed the page and it was fixed. :/

Jim

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

Important Re: #1081 Notification problems (delayed or missing)

Post by onlychild on September 15th 2014, 10:42 am

Hello? Anything?

I just posted here again, wondering what was going on, and when the page came up, the post was there, but it said I wasn't logged in. I refreshed the page and I was again logged in. Since this only happens here and on my site it has to be a connected problem ... along with no email responses for posts.

onlychild
New Member

Male Posts : 15
Reputation : 1
Language : english
Location : Texas

http://theoratorium.canadian-forum.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum