domain name expired and original url not opening!

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Solved domain name expired and original url not opening!

Post by Aisha on July 10th 2014, 3:20 pm

Please can you tell me why I and my co-admin are both unable to access our site via it's original address?

expired domain name:
 www.sistersbookroom.net

original url:
www.sistersbookroom.bbactif.com

The original url keeps reverting to the new domain name and takes us to an unrelated page of ridiculous ads!

Our founder is unavailable to help out and I have forgotten the founder account password too!

We are very disappointed in forumotion for the way we have been locked out of our own site for not being able to spend our credits in time to renew the domain name. If a reminder was sent to all admins about renewing the domain name it would save your users a lot of trouble.

Aisha
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http://sahawaafia.forumotion.net/portal.htm

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Solved Re: domain name expired and original url not opening!

Post by Shadow on July 10th 2014, 4:14 pm

@Aisha wrote:Please can you tell me why I and my co-admin are both unable to access our site via it's original address?

expired domain name:
 www.sistersbookroom.net

original url:
www.sistersbookroom.bbactif.com

The original url keeps reverting to the new domain name and takes us to an unrelated page of ridiculous ads!

Our founder is unavailable to help out and I have forgotten the founder account password too!

We are very disappointed in forumotion for the way we have been locked out of our own site for not being able to spend our credits in time to renew the domain name. If a reminder was sent to all admins about renewing the domain name it would save your users a lot of trouble.
Hello Aisha

I have checked your forum. Infact, a technical problem happened while renewing your domain name.
Now your forum is available via both url.

http://sistersbookroom.bbactif.com/forum
http://www.sistersbookroom.net/forum

We apologize for the trouble.

Regards

Buttercup
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Shadow
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Solved Re: domain name expired and original url not opening!

Post by Derri on July 10th 2014, 5:27 pm

As this problem appears to be solved I'll close this thread. If you need this thread reopened for any reason then please shoot me a PM and I'll happily reopen it.
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Derri
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