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Usergroups not showing correctly + Users can't register

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Solved Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 7th 2014, 2:14 am

I renamed "Administrator" and removed "Moderator" usergroups and added new ones, but the new ones don't show (they are closed, not hidden) and it still shows the standard "[ Administrator ] [ Moderator ]" legend. Please help!

Also, everything inside the admin panel is configured correctly to allow new users to register, but they still cannot register?

My forumotion forum is ida.agg-forumotion.com
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Solved Re: Usergroups not showing correctly + Users can't register

Post by SLGray on August 7th 2014, 2:18 am

Please post your forum's link.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 7th 2014, 2:32 am

New members problem please look at the following step's
Step 1
ACP >> Users & Groups >>
Users >> Users options >> Allow new members: YES Save

Step 2
ACP >> General Tab>>
Forum >> Forum in construction NO
Forum on holiday: NO Save

NOTE TO MEMBER :
Please add your URL of your forum to your profile so we can see your forum as the link gave on your first post don't work

Thank you

Ape



Last edited by APE on August 15th 2014, 5:08 pm; edited 1 time in total



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 8th 2014, 12:34 am

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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 8th 2014, 1:05 am

Do you have a test account you can send me in pm ?



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 8th 2014, 10:38 pm

I'll make one.
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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 9th 2014, 8:19 pm

Hmm That is really strange i have looked over your account and can not see any problem's at all.

Have you changed anything in your templates at all if you have done any change in it please. Follow this last step before i send this to Buttercup to see what is wrong.

ACP >> Display Tab >> Templates >>

  • Usergroups >> Force the default templates : YES and then save then see if that gives you any change as Only Founders can see this setting and Co admin can not Wink


APE



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 10th 2014, 6:51 am

I haven't touched the templates they are already default.
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Solved Re: Usergroups not showing correctly + Users can't register

Post by Derri on August 10th 2014, 11:43 am

Hi,

I just registered successfully Wink So I think that problem could be solved. Unless you get an error message when people try and sign up?

Is it possible you could take a screenshot of the group administration page? Just so we can see everything as it should appear?



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 10th 2014, 2:50 pm

This is what the homepage shows




This is the actual group administration.



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Derri on August 10th 2014, 3:16 pm

Thanks for that Very Happy

I think I'll make a report to our Pro Admin about this as it seems like a glitch on your forum.

However before I do:

Have you tried using another theme? It could be the theme you're using has some CSS code which is perhaps effecting the themes legend (You can see if you have any CSS by going to ACP --> Display --> Colors --> Style Sheet)

You could also try: ACP --> General --> Configuration --> Resynchronize your forum. This can sometimes get solve minor problems.


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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 10th 2014, 4:15 pm

Derri there is no CSS files in there mate I have a test account on there and I have looked over all of them the only one I could not take a look at was the templates but as the member has now said that he has not done nothing to them this now looks like a problem with that forum.

I will now send this on to buttercup for more help Wink

Report on it's way Wink

Ape


Last edited by APE on August 10th 2014, 6:08 pm; edited 1 time in total



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 10th 2014, 6:02 pm

I kinda like the theme so... :/

Also I re-synchronized the forum but that didn't help.
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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 10th 2014, 6:07 pm

Hi @Ramdaman

I have made a report on this matter for you and our Pro-Admin will get back to you tomorrow I hope as she is out of the office until tomorrow morning French time Zone. about 8 or 9am.

she may need to send this off to the tech staff for them to see why this is going on.

We are sorry that we can not do any more to help on this matter right now but hope tomorrow this will be fixed for you.

Ape Neutral



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Zaritok on August 10th 2014, 9:23 pm

1. Set color group members to yes.
Or
2. Put everything in to the template
Code:

Legend :: <a href="">Group name</a>
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Solved Re: Usergroups not showing correctly + Users can't register

Post by Ramdaman on August 15th 2014, 4:13 pm

I know you guys are busy still waiting
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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 15th 2014, 5:07 pm

Hi there sorry this has took a long time to get back to you i have resent the report but our Pro-admin is not in the office today and will not be back in until monday morning. i will ask her to get back to you as soon as she can.

We are sorry for any problems this is giving you and Hope to have this fixed soon for you.

APE Neutral



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Solved Re: Usergroups not showing correctly + Users can't register

Post by Shadow on August 18th 2014, 10:10 am

Hello

You just did allow color username on your forum: Very HappyVery HappyVery Happy




No help without your forum url
No support via private message


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Solved Re: Usergroups not showing correctly + Users can't register

Post by APE on August 18th 2014, 8:28 pm

Topic solved and archived



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