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Heeeeeeeeelp......I seem to have deleted all administrators!

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Solved Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Ranger52899 on August 9th 2014, 4:18 pm

I deleted a troll and then realised it would be more effective to ban them and block isp etc, so did a roll back to 21 hours ago.

This has now got rid of administrator status for me (owner) and all the administrators, and none of us can access the admin panel. I've tried on forum utilities to sign into the admin panel that way and it just says I am not allowed to administrate the forum. (Yeah, that's the problem!)

Please, what do I do??

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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Derri on August 9th 2014, 4:24 pm

Hi,

Could you please provide your forum URL please?


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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Ranger52899 on August 9th 2014, 4:28 pm

http://fallschanceranch.forumotion.co.uk

I have managed to log in as admin and am trying to see what setting has changed - many thanks for answering, I have no idea what to do!

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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Derri on August 9th 2014, 4:31 pm

@Ranger52899 wrote:http://fallschanceranch.forumotion.co.uk

I have managed to log in as admin and am trying to see what setting has changed - many thanks for answering, I have no idea what to do!

And you did this backup via the utilities?


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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Ranger52899 on August 9th 2014, 4:35 pm

That's right. I have just found that all the administrators had been deleted from the admin group, and have re added them which has solved our immediate problem thank you.

Do you have any idea what I did wrong with the rollback via utilities that caused this? (as I will then be very careful not to do it again!)

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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Derri on August 9th 2014, 4:47 pm

@Ranger52899 wrote:That's right. I have just found that all the administrators had been deleted from the admin group, and have re added them which has solved our immediate problem thank you.

Do you have any idea what I did wrong with the rollback via utilities that caused this? (as I will then be very careful not to do it again!)

I do have a theory Very Happy

When you log into the Utilities and view your backup, it has the date followed by the hour the back up was taken on. Its possible that you selected a backup option thinking it was only 21 hours ago when in fact it was a few days ago.



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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Ranger52899 on August 9th 2014, 4:53 pm

That is possible. I shall avoid ever doing a backup/roll back again if I can help it!

Thank you very much for your help.

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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Derri on August 9th 2014, 4:55 pm

@Ranger52899 wrote:That is possible. I shall avoid ever doing a backup/roll back again if I can help it!

Thank you very much for your help.

Well the reason I think this could be the case is I noticed your don't have any posts since the 4 August and I noticed that no members signed up then.

You do a backup the most recent date and that should restore most of what you might have lost.

In the future if you forget to IP ban a member, don't do a backup as you risk loosing stuff like posts and members.


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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Ranger52899 on August 9th 2014, 4:56 pm

Many thanks Smile

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Solved Re: Heeeeeeeeelp......I seem to have deleted all administrators!

Post by Derri on August 9th 2014, 4:57 pm

@Ranger52899 wrote:Many thanks Smile

Your welcome, if you have any more issue then please feel free to open up a new thread.

Topic solved and archived


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