The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Forum staff member cannot join my website

+5
Ange Tuteur
Zaritok
Msdeal1
AngelaHolmes
Ramdaman
9 posters

Go down

Solved Forum staff member cannot join my website

Post by Ramdaman August 16th 2014, 8:47 pm

My friend was always able to join my forums. He's even forum staff, but now he said he cannot open the website at all. Everyone else however, can. But, it's only this single forumotion website, other forumotion websites he can open. 

Forums: http://www.agg-community.com/

I did nothing to make new members unavailable to join either.


Last edited by Ramdaman on September 2nd 2014, 1:35 pm; edited 1 time in total
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by AngelaHolmes August 16th 2014, 8:59 pm

Ramdaman wrote:My friend was always able to join my forums. He's even forum staff, but now he said he cannot open the website at all. Everyone else however, can. But, it's only this single forumotion website, other forumotion websites he can open. 

Forums: http://www.agg-community.com/

I did nothing to make new members unavailable to join either.

Hello,

Does it show any error messages white/black screen?
AngelaHolmes
AngelaHolmes
Forumember

Male Posts : 203
Reputation : 8
Language : English
Location : England

https://help.forumotion.com

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 16th 2014, 9:00 pm

It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by AngelaHolmes August 16th 2014, 9:05 pm

Ramdaman wrote:It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.

Hello,

Has he tried reconnecting his internet? Or  turning wifi on and on?
AngelaHolmes
AngelaHolmes
Forumember

Male Posts : 203
Reputation : 8
Language : English
Location : England

https://help.forumotion.com

Back to top Go down

Solved has

Post by Msdeal1 August 16th 2014, 9:19 pm

has he tried using a different browser ?
Msdeal1
Msdeal1
Forumember

Posts : 109
Reputation : 4
Language : English
Location : east midlands

http://gameingfun.forumotion.co.uk

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by AngelaHolmes August 16th 2014, 9:22 pm

Msdeal1 wrote:has he tried using a different browser ?

Yes he has re-read this:

It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.
AngelaHolmes
AngelaHolmes
Forumember

Male Posts : 203
Reputation : 8
Language : English
Location : England

https://help.forumotion.com

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Zaritok August 17th 2014, 3:55 am

Has he tried using a proxy site?
Zaritok
Zaritok
Forumember

Male Posts : 165
Reputation : 3
Language : English

http://forumotion.com/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 17th 2014, 6:20 am

Thanks for the suggestions. He will try both tomorrow.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 18th 2014, 4:07 am

The proxy site worked, but any idea on how to make this work on a normal browser?
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 20th 2014, 7:49 am

I still help. What can he try to fix this issue. It sucks using a proxy.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ange Tuteur August 20th 2014, 11:02 am

Hello,

Is this user's IP Address banned from your forum ?

Administration Panel > Users and groups > Ban control > Ban an IP address
Ange Tuteur
Ange Tuteur
Forumaster

Male Posts : 13246
Reputation : 3000
Language : English & 日本語
Location : Pennsylvania

https://fmdesign.forumotion.com

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 20th 2014, 2:35 pm

He is not banned sir.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by SLGray August 20th 2014, 6:34 pm

As this member tried using different devices?


Forum staff member cannot join my website Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by kevin-kyo August 20th 2014, 6:41 pm

there can be several solutions.

i have friends with same issue. hes an under age and reason he cant join mine website is because his dad has parental control on that blocks the website automaticly. this could be an source if your friend is under age or is not using an administrator user on his pc.

a different reason is that he have bad connection so hes unable to view the forums.\

another one can be that his firewall/antivirus has "detected" something that might not be a virus but the program somehow detects it as virus and compleatly block it automaticly.

most likely this is not a fault by you. but theres something with his pc that make it so he cant view the website.

he might aswell try to use: chrome, mozilla, opera, firefox, explorer, dragon enginge.

if the problem is still there tell him to use steam, go into a game turn on the web browser in game through steam and see if he can enter via that one.

if its parental control, in most cases steam let him through.

also his router can also be restricted to some web pages too. dependson the settings and what the owner has set it to. 

also tell him to check if he have whitelisted your website so its not blocked under the internet security.-

i hope one of theese things might be able to help u

greets -kevin
avatar
kevin-kyo
Forumember

Posts : 44
Reputation : 1
Language : norwegian/english/sweedish/danish/dutch/thai
Location : Norway

http://crystal-gaming.forumstopic.com/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Zaritok August 20th 2014, 7:21 pm

Maybe he needs to reconfigure his network?
Zaritok
Zaritok
Forumember

Male Posts : 165
Reputation : 3
Language : English

http://forumotion.com/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by kevin-kyo August 20th 2014, 8:47 pm

Zaritok wrote:Maybe he needs to reconfigure his network?
i was also thinking it could be some issues with the NAT type that prevented him entering. but this should normally not be an issue. honestly i never heard about such issue on pc to websites before. only concoles xDD
avatar
kevin-kyo
Forumember

Posts : 44
Reputation : 1
Language : norwegian/english/sweedish/danish/dutch/thai
Location : Norway

http://crystal-gaming.forumstopic.com/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 21st 2014, 4:30 am

Firewall isn't the issue, nor is parental control.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by SLGray August 21st 2014, 5:42 am

Does he get any kind of message?


Forum staff member cannot join my website Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 21st 2014, 6:20 am

Ramdaman wrote:It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by SLGray August 21st 2014, 6:21 am

It does sound like an issue with his Internet connection when he tries to open the forum.  Ask him to clear his browser's cache and history.  Also delete the forum cookies.


Forum staff member cannot join my website Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 21st 2014, 1:40 pm

He can go onto any forumotion forums, just not this one.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by SLGray August 21st 2014, 6:47 pm

SLGray wrote:Ask him to clear his browser's cache and history.  Also delete the forum cookies.


Forum staff member cannot join my website Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 22nd 2014, 12:37 am

He tried that. No luck.
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 25th 2014, 3:11 am

Could this be sent to a pro-admin or a tech?
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by SLGray August 25th 2014, 10:30 am

It has been reported.


Forum staff member cannot join my website Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman August 27th 2014, 4:23 pm

Thank you Smile
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Shadow September 2nd 2014, 9:48 am

Hello

I made some tests on your forum and all seem to work properly. The problem is not coming from our service but from your member.

Try:
Safari by simply going to Settings → scroll down to Safari → in Safari settings, I selected both Clear History and Clear Cookies and Data.

Maybe some member uses an IPad. You can read some comments on the net about this specific message: http://ipad.bigresource.com/safari-could-not-open-the-page-because-the-server-stopped-responding-1lG175HCz.html#yPIw29egM

Hope it helps Smile
Shadow
Shadow
Manager
Manager

Male Posts : 16217
Reputation : 1831
Language : French, English

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ramdaman September 2nd 2014, 1:33 pm

The user was residing in Turkey on vacation and has now returned. The issue no longer persists. Thank you Smile
Ramdaman
Ramdaman
Active Poster

Male Posts : 1615
Reputation : 99
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum staff member cannot join my website

Post by Ape September 2nd 2014, 8:00 pm

Topic solved and archived


Forum staff member cannot join my website Left1212Forum staff member cannot join my website Center11Forum staff member cannot join my website Right112
Forum staff member cannot join my website Ape_b110
Forum staff member cannot join my website Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19084
Reputation : 1988
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum