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Domain not completely functioning

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In progress Domain not completely functioning

Post by GrecoISU on August 24th 2014, 6:04 pm

Over at gmcfl.net and gmcfl.fourmotion.com we're having problems.

Changes are seen at gmcfl.net but javascript (chatbox) and links are not able to be clicked on. If you open the page up through the gmcfl.froumotion.com address everything functions correctly.

If I click on a topic with gmcfl.net it does not change the URL in the address bar.

I've never seen this issue before, any ideas?

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In progress Re: Domain not completely functioning

Post by SLGray on August 24th 2014, 6:18 pm

Which links are you referring to? I can press the title links, and they work.


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In progress Re: Domain not completely functioning

Post by GrecoISU on August 24th 2014, 6:46 pm

Chatbox, clicking into text fields occasionally (editing was one issue I found). Clicking reply buttons. Like I said, works in four motion subdomain but not primary.

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In progress Re: Domain not completely functioning

Post by SLGray on August 24th 2014, 6:48 pm

Do you have a place where guests can post? If is, please post the link to the area.


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In progress Re: Domain not completely functioning

Post by jayenomics on August 24th 2014, 7:17 pm

http://www.gmcfl.net/f51-guest-test

I'm another admin for the site. People have been having a lot of issues with the chat box. Sometimes it won't load on our domain, but will load with no issues on our forumotion address as well.

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In progress Re: Domain not completely functioning

Post by SLGray on August 24th 2014, 7:23 pm

I see both of you are using Chrome. Try using a different browser. I was able to start a topic and reply to it.


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In progress Re: Domain not completely functioning

Post by jayenomics on August 24th 2014, 7:30 pm

personally, I'm not having any issues with it, but other users using Safari and Firefox are having issues with our chatbox mainly.

Others are reporting the site has been randomly taking a while to load.

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In progress Re: Domain not completely functioning

Post by GrecoISU on August 24th 2014, 7:42 pm

Exactly as Jay indicated. Browser doesn't matter.

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In progress Re: Domain not completely functioning

Post by SLGray on August 24th 2014, 7:44 pm

So the issue is with the chatbox, not posting on the forum?


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In progress Re: Domain not completely functioning

Post by GrecoISU on August 24th 2014, 7:51 pm

@GrecoISU wrote:Over at gmcfl.net and gmcfl.fourmotion.com we're having problems.

Changes are seen at gmcfl.net but javascript (chatbox) and links are not able to be clicked on. If you open the page up through the gmcfl.froumotion.com address everything functions correctly.

If I click on a topic with gmcfl.net it does not change the URL in the address bar.

I've never seen this issue before, any ideas?
As I indicated before...

1) The chatbox does not function on GMCFL.net.

  • It does function on GMCFL.Forumotion.com

2) While editing posts onGMCFL.netoccasionally we cannot click into the text box to edit it.

  • It does function on GMCFL.Forumotion.com

3) Clicking buttons and links occasionally do not work.

  • It does function on GMCFL.Forumotion.com


All of this regardless of browser.

We're still in the process of deciding if we will pay for ad free services.

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In progress Re: Domain not completely functioning

Post by jayenomics on August 24th 2014, 8:24 pm

surprisingly, this all started once we added our domain name. We were having no issues up until that point.

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In progress Re: Domain not completely functioning

Post by Derri on August 24th 2014, 9:46 pm

Hi,

Try going to ACP --> General --> Forum Address --> Personalized domain name --> Force URL redirection --> Save.

See if the problem still persists.


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In progress Re: Domain not completely functioning

Post by jayenomics on August 24th 2014, 9:50 pm

I don't see a force redirection option.


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In progress Re: Domain not completely functioning

Post by Derri on August 24th 2014, 10:00 pm

Hi,

Your domain name is an external domain name and therefore some old topics and links will still show up with the Forumotion domain name as the Forumotion one is and will always be active in the background. So when you click on a link that by rights is one created under the old domain name, it can show up under the Forumotion one.

So far there isn't away to force redirection as forcing redirection is only available to domain bought the Forumotion.

That's my theory anyway.


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In progress Re: Domain not completely functioning

Post by jayenomics on August 24th 2014, 10:03 pm

I guess we'll need to find a forum host who can allow us to do everything we'd like to do with our forum and spend our money with them.

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In progress Re: Domain not completely functioning

Post by GrecoISU on August 24th 2014, 10:11 pm

@Derri wrote:Hi,

Your domain name is an external domain name and therefore some old topics and links will still show up with the Forumotion domain name as the Forumotion one is and will always be active in the background. So when you click on a link that by rights is one created under the old domain name, it can show up under the Forumotion one.

So far there isn't away to force redirection as forcing redirection is only available to domain bought the Forumotion.

That's my theory anyway.

Sound like a problem that would affect more than just us. We can't be the only ones with an "external domain name". Sounds like we'll spend our money elsewhere on forum hosting.

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In progress Re: Domain not completely functioning

Post by jayenomics on August 25th 2014, 3:49 am

I guess no one really would like to help us on this front...

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In progress Re: Domain not completely functioning

Post by Row on September 2nd 2014, 9:20 am

Hi, we want to help all of you. The option that you want is included in the purchase of 1,600 credit of your domain name. Nice day.

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In progress Re: Domain not completely functioning

Post by APE on September 2nd 2014, 7:57 pm

can i please ask you Did you pay for your domain name by the ACP ?

If NO then we can not do anything about this as we do not host your URL
If you did get your new Forum address from us then we could ask some one to look at this all links and other systems should work no matter what.

If you have got the new domain name from us then please let me know here.

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