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inactive members and chatbox problems

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Solved inactive members and chatbox problems

Post by Broomhilda on August 30th 2014, 2:18 pm

First I have a few members that are not active and one of them can't log in because of that..I don't care if they are inactive but when they do try and log in they should be able to no matter what..how do I change that..

Second I found that the chatbox is not showing up for the guests to post..for the life in me I can't find where to change that as well..the chatbox is showing for members though

Thank you for your help in advance


Last edited by Broomhilda on August 31st 2014, 10:38 am; edited 2 times in total

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Solved Re: inactive members and chatbox problems

Post by Ramdaman on August 30th 2014, 4:07 pm

I don't think guests can use or see the chat box at all.

For your inactive users, head over to Administration Panel >> Users & Groups >> Users >> Inactive Users (then click the following tab) Users deactivated

You can re activate the users there.

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Solved Re: inactive members and chatbox problems

Post by SLGray on August 30th 2014, 7:13 pm

Please change the title of your topic to something that is related to your question/issue, so that other users will be able to find their question/issue using the search engine.

What error message do they get when they try to log into the forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: inactive members and chatbox problems

Post by Broomhilda on August 31st 2014, 5:21 am

You have specified an incorrect or inactive username, or an invalid password. I know for a fact that the password and username is correct...I created this other account..


So went back and tried to log in with my other username and same thing..You have specified an incorrect or inactive username


If I can't get my other username where I can log in at anytime..my other friends will get mad if they come back in and it is doing it to them and I don't want that to happen...


If they don't want to log in every once in a while it doesn't matter to me..they have another Sims2 site they maintain and with them being in their 60's and health is bad and it is hard enough for them to keep this other site up and running..I am not going to force them to log in once in a while it just isn't going to happen..


So how do I fix this..


And don't tell me that I have to deactivate them then activate them every so often..that is not going to happen either I don't have time to do that..shouldn't have to..

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Solved Re: inactive members and chatbox problems

Post by AngelaHolmes on August 31st 2014, 9:34 am

What's your forum URL link?

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Solved Re: inactive members and chatbox problems

Post by Broomhilda on August 31st 2014, 10:18 am

broomhildassims2.my-freeforum.com

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Solved Re: inactive members and chatbox problems

Post by AngelaHolmes on August 31st 2014, 10:19 am

Thanks very much I shall take a look.

1 question:

@AngelaHolmes wrote:Is this happening to all members?

EDIT:

Hello,

I've created an account and also re logged in it looks like you cannot re-create this problem. Next time one of your members or you experience this issue could you post it here. Also is their email addresses valid?

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Solved Re: inactive members and chatbox problems

Post by Broomhilda on August 31st 2014, 10:26 am

Only happening to the ones that joined but are not active..which is all of them except 1..not including me..

I have 2 accounts one for Admin and then I added another account..when I tried to log in with my other account it wouldn't let me this is how I found out the problems


Last edited by Broomhilda on August 31st 2014, 10:28 am; edited 1 time in total

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Solved Re: inactive members and chatbox problems

Post by AngelaHolmes on August 31st 2014, 10:27 am

Are you sure you haven't marked them down as inactive in the ACP?

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Solved Re: inactive members and chatbox problems

Post by Broomhilda on August 31st 2014, 10:30 am

It did that on it's own I never touched that or even looked at that until I tried to log in with my other account

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Solved Re: inactive members and chatbox problems

Post by AngelaHolmes on August 31st 2014, 10:34 am

Okay so this kooks like a problem for staff mementos and not me I've tried my hardest you can delete the test account now if you like.

I'm very sorry but there's nothing more I can do.

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Solved Re: inactive members and chatbox problems

Post by Broomhilda on August 31st 2014, 10:37 am

Thank you AngelaHolmes for your help..I guess this is closed..since members are the only ones that can use the chat box and this inactivity has been looked into..

I have some other posts that are saying in progress you can close them as well..these other posts have been solved..

Thank you again AngelaHomes...

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Solved Re: inactive members and chatbox problems

Post by AngelaHolmes on August 31st 2014, 11:12 am

No problem

Happy to help Smile

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Solved Re: inactive members and chatbox problems

Post by Derri on August 31st 2014, 12:39 pm

Topic solved and archived


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