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Admins have no rights at all - we think it was hacked, the founders acc

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Solved Admins have no rights at all - we think it was hacked, the founders acc

Post by KrissuKissu on September 12th 2014, 11:09 pm

Basically today at morning site went down aka was deleted with out warning. We all other members thought that founder deleted it.
But now I did learn that he didn't delete it. And now none of admins doesn't have any rights, we can't go to admin panel, no edit nothing than our posts.
Also founder can't log into his main account anymore either.

http://futureofmagic.canadian-forum.com/forum

Is there any way we can fix it?

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Van-Helsing on September 12th 2014, 11:16 pm

Hello,
Are you the forum founder?

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by KrissuKissu on September 12th 2014, 11:19 pm

I'm not.
The other person is.

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Van-Helsing on September 12th 2014, 11:22 pm

Only the forum founder can run the forum utilities to repair his/her forum but if its not possible to repair it must be contact to forumotion staff to recover the forum.

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Derri on September 12th 2014, 11:29 pm

If the founder wants to recover his access he'll have to come and post here.

It sounds like he might have done a backup of the forum.


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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by KrissuKissu on September 12th 2014, 11:34 pm

Okay i did tell it to him.

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by David Shuter on September 12th 2014, 11:37 pm

That is exactly what i did, it appeared to be the only thing i could do to bring back the site. Now i have a feeling i did something wrong.. Is there anyway to get things back to normal, or do we have to remake the site?

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Van-Helsing on September 12th 2014, 11:39 pm

Hello David,
Are you the founder of the forum?

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by KrissuKissu on September 12th 2014, 11:39 pm

yeah he is Very Happy

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by David Shuter on September 12th 2014, 11:40 pm

Yes I am

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Van-Helsing on September 12th 2014, 11:43 pm

Go go to the founder tools here http://www.forumotion.com/utils and make a full restore of your forum to a previous date. After that you must login to your ACP and give access again to your staff that because after the restore process only the forum founder can access the forum.

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by David Shuter on September 12th 2014, 11:46 pm

it has been done, thank you very much!

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by KrissuKissu on September 12th 2014, 11:49 pm

The problem is solved now. The rights are back.

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Solved Re: Admins have no rights at all - we think it was hacked, the founders acc

Post by Derri on September 12th 2014, 11:50 pm

Topic now solved and locked


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