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Admin account deactivated?

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Solved Admin account deactivated?

Post by Guest on Sun Sep 14, 2014 8:31 am

Hello. I have not logged into my forum for well over 2 years due to life changes. I had just tried to login with my admin account but receive the message that the account is either inactive or username is incorrect and or the password is wrong. I'm thinking my admin account has been locked due to inactivity. Is there a way that it can be enabled? The email address I originally registered my account with has also long since been deactivated. Is it still possible to recover my account? Thanks.

Forum: thedoaclan.forumotion.com

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Solved Re: Admin account deactivated?

Post by SLGray on Sun Sep 14, 2014 8:35 am



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Admin account deactivated?

Post by Guest on Sun Sep 14, 2014 8:36 am

Yes that would be correct.

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Solved Re: Admin account deactivated?

Post by SLGray on Sun Sep 14, 2014 8:39 am

Could you send me by pm this information:

Code:
Creation Email:


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Solved Re: Admin account deactivated?

Post by Guest on Sun Sep 14, 2014 2:19 pm

Still looking for a solution if anyone can assist.

Guest
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Solved Re: Admin account deactivated?

Post by Derri on Sun Sep 14, 2014 2:44 pm

BLUSKY wrote:Still looking for a solution if anyone can assist.

Did you send SLGray the foundation email?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
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Solved Re: Admin account deactivated?

Post by Guest on Sun Sep 14, 2014 2:50 pm

Yes sure did. He attempted to change the email on the account and reset password but still having no luck. But think he left for the day?

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Solved Re: Admin account deactivated?

Post by Derri on Sun Sep 14, 2014 3:00 pm

BLUSKY wrote:Yes sure did. He attempted to change the email on the account and reset password but still having no luck. But think he left for the day?

Well I could put in a request for you to have your email address changed and then a password sent out to that new email.

If you'd like that, you can send me the following information via PM:

Code:
Case Number 5
[b]- The e-mail address used to create the forum[/b]
[b]- The URL of the forum[/b]
[b]- a new e-mail address to be used as a foundation email.[/b]

What will happen is I'll put in the request with the information given and then tomorrow when our Pro Admin comes on she will make the necessary changes and your email address will be changed and a new password will be sent out to your new email address.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
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Solved Re: Admin account deactivated?

Post by Guest on Sun Sep 14, 2014 4:10 pm

Thanks Derri. Sent PM.

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Solved Re: Admin account deactivated?

Post by Derri on Sun Sep 14, 2014 4:43 pm

I've received your PM and submitted the requests Very Happy

I'll PM you when they're complete but you should also keep an eye on your emails as it could be completed at any time Very Happy


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 3:03 am

Thanks Derri. I'm still waiting for the second request to complete but now have my access to the forum in the first request. I'll keep checking my emails and thanks again for your help as well as SLGray for helping me find that second forum. You guys were a great help and thank you for your time.

Guest
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Solved Re: Admin account deactivated?

Post by Derri on Mon Sep 15, 2014 4:26 am

They should now be both done Very Happy


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


Derri
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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 5:10 am

Only the request for the first forum which I received a confirmation email and was able to sign in. I haven't received an email for the second forum (redwhiteandbruce.forumotion.com). I tried to login to the second forum using the same PW from the first forum email, just in case Buttercup used the same reset but that did not work. Thanks again for your reply.

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Solved Re: Admin account deactivated?

Post by SLGray on Mon Sep 15, 2014 11:46 am

You should have received an email because the requests for the second forum are done.


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Never post your email in public.


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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 11:48 am

I haven't gotten an email for the second one unfortunately. I've checked my spam folders just in case.

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Solved Re: Admin account deactivated?

Post by Derri on Mon Sep 15, 2014 11:52 am

Hi,

I noticed you marked the topic solved has the email arrived?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 11:53 am

No sorry. I did that by accident yesterday. I had mistakenly pressed the wrong button trying to "thank" your post. Mobile site is not so friendly Sad

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Solved Re: Admin account deactivated?

Post by Derri on Mon Sep 15, 2014 11:58 am

Okay. I've moved the status back to in progress Very Happy

I've figured out what's wrong. The foundation email was incorrectly changed. I've sent a message to our Pro Admin who'll sort it out but unfortunately it will be tomorrow before it is changed as no one will be in the office at this time Very Happy


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


Derri
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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 12:02 pm

Okay thanks. I can check my email after a day so that the admin has time. Thanks again for all your help!

Guest
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Solved Re: Admin account deactivated?

Post by Derri on Mon Sep 15, 2014 12:04 pm

BLUSKY wrote:Okay thanks. I can check my email after a day so that the admin has time. Thanks again for all your help!

I'll also again let you know when it is done.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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Solved Re: Admin account deactivated?

Post by Guest on Mon Sep 15, 2014 12:07 pm

Thanks Derri Smile

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Solved Re: Admin account deactivated?

Post by Guest on Tue Sep 16, 2014 6:16 am

Thank you Derri and Buttercup, issue is now resolved and I can access my forums. Thanks again for all your help! Hello

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Solved Re: Admin account deactivated?

Post by Base on Tue Sep 16, 2014 9:11 am

Solved => Archived

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