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Online chat does not work, only shows a white field.

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Solved Online chat does not work, only shows a white field.

Post by smurfavr on September 17th 2014, 9:24 pm

Two days chatting in the forum does not work, only shows a white field. What caused the problem?

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Solved Re: Online chat does not work, only shows a white field.

Post by SLGray on September 17th 2014, 11:43 pm

Is that the default chatbox widget?


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Solved Re: Online chat does not work, only shows a white field.

Post by Ramdaman on September 17th 2014, 11:44 pm

Could it be because the chatbox is on the side of the forum? I had an issue like that in the past.

It's best to activate it from the Modules tab in the administration panel.
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 18th 2014, 3:24 am

Use this chat. http://www.99shoutbox.com/ Until now I had no problem two days began to give only white box for writing.
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Solved Re: Online chat does not work, only shows a white field.

Post by SLGray on September 18th 2014, 5:29 am

Could it be the issue is with the site where you got it?


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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 18th 2014, 6:19 am

When you open the admin panel in the chat shows that WORKS.

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Solved Re: Online chat does not work, only shows a white field.

Post by Ange Tuteur on September 18th 2014, 6:23 am

Hello smurfavr,

Could you set the permissions for the chat widget to Guests ? Just to see if it works, or if there's an error
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 18th 2014, 6:25 am

@Ange Tuteur wrote:Hello smurfavr,

Could you set the permissions for the chat widget to Guests ? Just to see if it works, or if there's an error

It's ready.
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Solved Re: Online chat does not work, only shows a white field.

Post by Ange Tuteur on September 18th 2014, 6:31 am

From what I'm seeing there's nothing that refers to http://www.99shoutbox.com/

Edit the widget, get the chat code they provide you with, and update the widget with it.
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 18th 2014, 6:39 am

I did not understand.
widget, get the chat code they provide you with, and update the widget with it.
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Solved Re: Online chat does not work, only shows a white field.

Post by Ange Tuteur on September 18th 2014, 8:03 am

Replace the HTML in the widget with the code they( http://www.99shoutbox.com/ ) provide you.
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 18th 2014, 12:14 pm

I put a new code in the test site and had the same problem.
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Solved Re: Online chat does not work, only shows a white field.

Post by Ange Tuteur on September 18th 2014, 12:35 pm

Perhaps you should try and ask for help where you got the widget. It sounds like it could be their problem.
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 20th 2014, 10:52 am

I tried to contact them, but not successfully. Contact form does not allow to send them a letter.
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Solved Re: Online chat does not work, only shows a white field.

Post by popovac on September 20th 2014, 11:31 am

Having the same problem, has anyone found solution to that? Tried changing css style as sugested by some people, but no luck. Really wierd problem. Also, found on the internet that 99shoutbox.com site should have chat widget on their site, but when I open it, no chatbox there either. SO is this serverside problem or what????
Please post replay ASAP.
And is it possible to replace 99shoutbox chat widget with some other?
Thanks in advance.

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Solved Re: Online chat does not work, only shows a white field.

Post by SLGray on September 20th 2014, 11:35 am

This issue is not with Forumotion, but where you got the chatbox from. You need to contact them about it.

Contact: http://www.99shoutbox.com/contact


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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 26th 2014, 5:25 pm

Apparently the problem is the chat site.
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Solved Re: Online chat does not work, only shows a white field.

Post by Base on September 26th 2014, 5:42 pm

Hello,

This topic has been marked as solved. Is your problem solved?
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Solved Re: Online chat does not work, only shows a white field.

Post by smurfavr on September 26th 2014, 5:44 pm

Yes

I wrote to the Support chat, but no response.
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Solved Re: Online chat does not work, only shows a white field.

Post by SLGray on September 26th 2014, 7:17 pm

Topic solved and archived


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