#1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

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Pro Admin #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on October 25th 2014, 10:12 pm

Since June 2014 we have issues with uploading to and showing pictures in the user galleries. 
It seemed to have been solved every now and then, but today I noticed the problem is back.

After uploading to a user gallery the thumbnails below do not match/belong to the displayed picture in the user gallery. Hence sharing pictures from the user gallery has become a frustration to members. Additionally some members kept experiencing weird descriptions of their different labeled and uploaded pictures. 

Please check what happened and how it can be fixed. We use a lot of paid storage for the galleries.


This problem has been reported before but has not been looked into yet. http://help.forumotion.com/t133934-mismatch-between-thumbnail-upload-picture-and-actual-picture-in-user-galleries

Forum url: www.beadthrilled.com

Thanks in advance!

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on October 25th 2014, 11:04 pm

Hello Orbis Globvli,

Have you tried resyncing your forum to see if it would correct this ?
Administration Panel > General > Forum > Configuration > Resynchronize your forum ( options at the very bottom )
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on October 26th 2014, 12:18 am

I just did, but the problem has not been corrected.

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on October 26th 2014, 2:17 am

Do you have a test account, so I could take a look at the gallery to see what the problem is ?
( Send the info by PM if you do )

Thanks.
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on October 26th 2014, 10:37 pm

Thanks, I've received your PM and see what you mean. I went ahead and made a report to the pro-admin, so maybe She can figure out what is causing this mix up.
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on October 28th 2014, 11:52 am

Many thanks! I noticed some changes in the forum's settings, and today the founder's account had checked in but it wasn't me. Was it one of pro-admins?

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on October 28th 2014, 4:29 pm

It must have been. For the moment, the gallery problem has been reported to the technicians.
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on November 3rd 2014, 9:45 pm

Can you give me an update? Today new uploads showed the same problem.

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on November 4th 2014, 10:03 pm

I will ask to see if there is any update.
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on August 8th 2015, 12:07 pm

Thank you for putting the thread back. I am looking forward to a solution.

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Ange Tuteur on August 8th 2015, 1:43 pm

You're welcome. Smile

I made a reply for Buttercup, but we'll have to wait until Monday for a reply when she returns to office.
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Shadow on August 10th 2015, 12:24 pm

Hello

The problem has been reported to our technicians. Thanks for your patience :rose:

Could you please give me the url of some pictures having the issue (On your gallery or a member gallery, it doesn't matter) Thanks for your hep Smile
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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Orbis Globvli on September 12th 2015, 11:57 am

Any news?

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Pro Admin Re: #1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Post by Shadow on September 14th 2015, 9:45 am

Hello

I've sent a new email to get more information. Sorry for the time it takes.

Thanks for your patience.

Regards
Buttercup
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