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Cannot access admin panel or log out

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Pro Admin Cannot access admin panel or log out

Post by yorkiegirl on October 28th 2014, 8:21 pm

Sorry if this in the wrong place
But none of my admin can access the admin panel or log out? The only way I have managed to do it is by clicking on the administrator group button in the legend?
When scrolling to the bottom we have nothing at all?
The admin button has totally disappeared?
http://yorkie-rescue.friendhood.net/

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Pro Admin Re: Cannot access admin panel or log out

Post by SLGray on October 28th 2014, 9:05 pm

Have you changed the theme recently?


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Pro Admin Re: Cannot access admin panel or log out

Post by yorkiegirl on October 28th 2014, 9:07 pm

No not done anything?
We changed the time as it was showing 14 hours behind yesterday, but now cannot access the admin panel via the bottom button?

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Pro Admin Re: Cannot access admin panel or log out

Post by SLGray on October 28th 2014, 9:13 pm

Could you send me a test account which is in the correct group by private message?


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Pro Admin Re: Cannot access admin panel or log out

Post by yorkiegirl on October 28th 2014, 9:31 pm

What do you mean please?

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Pro Admin Re: Cannot access admin panel or log out

Post by Ange Tuteur on October 28th 2014, 9:34 pm

Hello yorkiegirl,

The seems to be a glitch with the footer at the moment. Try either refreshing the page until you see the AP link, or access it by the path /admin :
http://yorkie-rescue.friendhood.net/admin

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Pro Admin Re: Cannot access admin panel or log out

Post by SLGray on October 28th 2014, 9:37 pm

Nevermind about what I posted. Me and Ange believe there is a glitch/bug.


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Pro Admin Re: Cannot access admin panel or log out

Post by yorkiegirl on October 28th 2014, 9:43 pm

Do you mean a bug on my forum or with the host?
I cannot even log out?
Have turned my computer off & rebooted but still nothing?
Thank you

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Pro Admin Re: Cannot access admin panel or log out

Post by SLGray on October 28th 2014, 9:49 pm

On all forums.


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Pro Admin Re: Cannot access admin panel or log out

Post by yorkiegirl on October 28th 2014, 9:54 pm

Phew
Thank you

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Pro Admin Re: Cannot access admin panel or log out

Post by Ange Tuteur on October 28th 2014, 10:28 pm

If you can't logout, try accessing this link :
http://yorkie-rescue.friendhood.net/login?logout=1

It will take you to a prompt asking if you want to log out.

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Pro Admin Re: Cannot access admin panel or log out

Post by APE on October 28th 2014, 10:40 pm

This problem has been reported on the French forum Wink
well the ACP part is there

I think its a bug that is going on all over





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Pro Admin Re: Cannot access admin panel or log out

Post by yorkiegirl on October 29th 2014, 9:14 pm

Thank you
It was ok for about an hour but now gone a big doo lally again
Time 14 hours behind, not seeing new posts, unable to log out or access admin unless I go through the link above
Lots of doddery members shaking their computers bless them

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Pro Admin Re: Cannot access admin panel or log out

Post by APE on October 29th 2014, 10:17 pm

Thank you for your report i have sent my report to our team and have marked this for the Pro admin.

we are sorry for any problems this is giving right now and we hope to get this fixed soon.

APE

Related thread found here:
http://help.forumotion.com/t136404-can-not-log-out





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Pro Admin Re: Cannot access admin panel or log out

Post by APE on October 30th 2014, 11:09 am

Hello yorkiegirl,

Please provide the following:
URL of your forum:
Username:
Are you the Founder or Admin?:
Your forum Version:


Much thanks

APE





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