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Email advising new PM but no PM

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In progress Email advising new PM but no PM

Post by Guardian-Angel on October 29th 2014, 2:42 am

Hello

I have a member who receives emails advising her she has a new PM. However when she checks her PM's, there aren't any new ones.

I can't figure out what would be causing this.

Thanks

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In progress Re: Email advising new PM but no PM

Post by SLGray on October 29th 2014, 5:27 am

Could it be that the person sending the private messages are deleting them?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email advising new PM but no PM

Post by EmmaSP on October 30th 2014, 7:57 am

This is also happening in a forum I am in where there is an email notification and yet no pm.

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In progress Re: Email advising new PM but no PM

Post by Guardian-Angel on October 30th 2014, 3:40 pm

@SLGray wrote:Could it be that the person sending the private messages are deleting them?
The email doesn't have the name of the user that has sent the PM, therefore she can't ask.

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In progress Re: Email advising new PM but no PM

Post by Guardian-Angel on October 30th 2014, 4:32 pm

I apologize for the double post, however it just happened to me. I noticed an incoming PM flash in my Notification tool, but the tool bar says No New Messages. The message was in the PM inbox, unread.

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In progress Re: Email advising new PM but no PM

Post by Maria1 on October 31st 2014, 3:05 pm

I am having this problem too. I'm also getting these emails even though I always select 'No PM Mailing At All'. I don't want to receive emails every time someone sends me a pm.

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