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Email already in use

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In progress Email already in use

Post by Guardian-Angel on November 18th 2014, 2:06 pm

Hello

I have a user that is trying to register. She has forgotten her username. When she tries to re register she gets a message that the email is already in use.

I have checked inactive users however that doesn't help because she doesn't remember her username.

When I search her email address, it says no such user.

How can I reset, or remove this email from the system that says no such user?

Thanks

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In progress Re: Email already in use

Post by Ramdaman on November 18th 2014, 2:13 pm

Tell the member to press the "Forgot password" button when logging in.

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In progress Re: Email already in use

Post by Guardian-Angel on November 18th 2014, 2:57 pm

@Ramdaman wrote:Tell the member to press the "Forgot password" button when logging in.
She doesn't remember her username.

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In progress Re: Email already in use

Post by Ramdaman on November 18th 2014, 3:03 pm

It will send an email with his/her info

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In progress Re: Email already in use

Post by APE on November 18th 2014, 3:14 pm

could you send me a test account with admin rights to my pm box and the Email address the members is using please ?




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In progress Re: Email already in use

Post by Guardian-Angel on November 18th 2014, 4:01 pm

@Ramdaman wrote:It will send an email with his/her info

She doesn't know her username. If she clicks forgot password with no usernamehow will she get an email?

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In progress Re: Email already in use

Post by Ramdaman on November 18th 2014, 4:08 pm

She will input her email address and it will send an email with the username and password.

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In progress Re: Email already in use

Post by Guardian-Angel on November 18th 2014, 4:18 pm

@Ramdaman wrote:She will input her email address and it will send an email with the username and password.

She will input her email address as the username?

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In progress Re: Email already in use

Post by Ramdaman on November 18th 2014, 4:34 pm

When she presses "Forgot password" it will ask for the email, not the username.

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In progress Re: Email already in use

Post by Guardian-Angel on November 18th 2014, 8:05 pm

@Ramdaman wrote:When she presses "Forgot password" it will ask for the email, not the username.

She followed your instructions and this is the message she gets. She left username blank, but it says it's required.

Email address you supplied does not match the one listed for that username.

Items marked with a * are required.
Username: *E-mail address: *

ETA: I have searched variations of her email using asteriks for wild searches,but nothing comes up and yet the forum says it's already in use.

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In progress Re: Email already in use

Post by Ramdaman on November 18th 2014, 8:54 pm

Ask her to check the emails in her "Old" folder to see the registration email she received to find her username.

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In progress Re: Email already in use

Post by SLGray on November 18th 2014, 9:15 pm

Ask the member to give a list of possible usernames, then you search for those usernames and check to see if one matches the email address.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email already in use

Post by Leviosa on November 19th 2014, 9:47 am

Hello

If your member remember the email used, you can find her username on the administrative panel thanks to the email. Smile


No help without your forum url
No support via private message



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In progress Re: Email already in use

Post by Guardian-Angel on November 21st 2014, 3:23 am

The email she provided shows No such user in the admin panel. I had searched several possible usernames that she thought she used, no luck. I also searched parts of her email address, with no luck. I looked through inactive accounts, and bans, no luck.

When she tried to register a username with that email account, it came up, already in use, incorrect username.

She gave up, will create a new email, and register another username.

I would still like to see if I can find it, as it's obviously in the system somewhere.

If anyone has any other ideas, much appreciated.

Otherwise the topic can be considered solved.

Thanks everyone!

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In progress Re: Email already in use

Post by SLGray on November 21st 2014, 4:03 am

Is there any way to get the exact message the member got when trying to register?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email already in use

Post by Guardian-Angel on November 21st 2014, 2:09 pm

@Guardian-Angel wrote:
@Ramdaman wrote:When she presses "Forgot password" it will ask for the email, not the username.

She followed your instructions and this is the message she gets. She left username blank, but it says it's required.

Email address you supplied does not match the one listed for that username.

Items marked with a * are required.
Username: *E-mail address: *

ETA: I have searched variations of her email using asteriks for wild searches,but nothing comes up and yet the forum says it's already in use.

@SLGray wrote:Is there any way to get the exact message the member got when trying to register?
I apologize for quoting myself, but the above is the message she receives if she uses forgot password, leaving the username blank, or using a username she thought she had.

When registering under a different username with her email address she recieve the message

The email address you supplied is already in use

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In progress Re: Email already in use

Post by APE on November 21st 2014, 3:45 pm

ok here is what to do get the member to give you a user name, i will make an account in that name and then when i have done that go in and change the Email address from mine to there's then when the member makes a post in the forum go to there post click on the IP Address button it will show you all the members that have posted on that same IP address if that don't show that members old user name then the account was lost some how.

if you would like me to do this just inbox me your members username and i will inbox you back when the account is done.
you will also need to pm me your url of your forum.

APE




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In progress Re: Email already in use

Post by Guardian-Angel on November 21st 2014, 4:06 pm

Great idea APE. I have sent her an email and will PM you.

Thanks

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In progress Re: Email already in use

Post by APE on November 21st 2014, 4:22 pm

@Guardian-Angel wrote:Great idea APE. I have sent her an email and will PM you.

Thanks
No problem i will hold out for your pm Wink

APE




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