The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Forum Recovery.

Page 1 of 2 1, 2  Next

View previous topic View next topic Go down

Solved Forum Recovery.

Post by JamesJolt on November 22nd 2014, 3:09 pm

Ok so yes i saw a topic for this already but at the same time the information on that topic did not work for me. You see last night my Fourm had been hacked and almost everything was deleted. So i need help trying to figure out how to restore my form back at least 2 days, and every solved topic i saw on here about it shows the same link. and that link tells me that the directed page the link would take me too is no longer Valid. Does anyone know how i can restore it? Because it keeps saying my password is incorrect an i need to recover that password so i may restore and fix my forums problems

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by Ramdaman on November 22nd 2014, 3:15 pm

You can use the Founder's Tool to restore your forum to a saved backup.

Ramdaman
Active Poster

Male Posts : 1614
Reputation : 97
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 22nd 2014, 3:24 pm

@Ramdaman wrote:You can use the Founder's Tool to restore your forum to a saved backup.
I Used that and it says my password to the email is incorrect.

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by Ramdaman on November 22nd 2014, 3:31 pm

And you're sure that it's the password you used when you created the forum? If you changed it on your forum, I'm sure it doesn't change as the founder's password.

Ramdaman
Active Poster

Male Posts : 1614
Reputation : 97
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 22nd 2014, 3:39 pm

@Ramdaman wrote:And you're sure that it's the password you used when you created the forum? If you changed it on your forum, I'm sure it doesn't change as the founder's password.
I recently passed ownership down to a friend of mine, but the forum was hacked by a newer administrator, and when he tried to reset it it required the Creator info. due to me being creator he asked for my help, but it is not verifying my account info anymore.

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by Ramdaman on November 22nd 2014, 3:56 pm

I've reported the issue of a similar kind to our pro-admin, when I get word from her I will get back to you, unless another staff member knows what the deal is here.

Sorry.

Ramdaman
Active Poster

Male Posts : 1614
Reputation : 97
Language : English, Albanian, Macedonian, Russian | HTML, CSS
Location : New York City

http://ndihme.forumotion.com/forum

Back to top Go down

Solved Re: Forum Recovery.

Post by APE on November 22nd 2014, 8:21 pm

I think we have a problem with the tools as other members are saying the same thing it has been noted




APE
Manager
Manager

Male Posts : 8618
Reputation : 752
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 22nd 2014, 8:28 pm

Do you mean that you gave the founder account information to someone else?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by Leviosa on November 24th 2014, 10:21 am

Hello

If you gave the founder access to a friend, I am sorry to say that you are not yet the founder.
You should directly send a PM to your friend.

Thanks for your understanding


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 3:25 pm

He has signed in and changed the info to his liking on the forum itself, but on forumotion it is claiming the info is incorrect with his info he changed it too. so now we need to figure out what email it has switched to

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 5:58 pm

The founder needs to come here and ask for help.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 6:44 pm

Technically i am the founder. hes just on the account for the forum

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 6:46 pm

Did he create the forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 6:47 pm

No i am the creator of the forum

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 7:02 pm

I Created the forum. i just passed the owner account down to this person, but now he wants me to get power back, but first we need to restore it quite a bit back and it wont let the creation email sign into the utilities.

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 7:28 pm

Quick Question: Was the email address in the forum utilities changed? Also you do not need the email address to log into the utilities. You can use the forum's link.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 7:36 pm

As far as i know he has not opened the utilities until the hacker deleted a majority of the forum. thats why he asked for my help cuz i am the forum creator and says it should be linked to my info

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 7:38 pm

and i just tried the forum adress sign in with my info and he tried with his. it still says its incorrect. i attempted to sign into all of my other forums and they all worked except for this specific one.

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 7:40 pm

Is it saying that the email address is wrong or the password?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 7:55 pm


JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by APE on November 26th 2014, 8:27 pm

best way around this then is to have a password reset and see if that works.




APE
Manager
Manager

Male Posts : 8618
Reputation : 752
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 8:37 pm

how do i reset the password then cuz i dont see a button to it on the utilities page

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 8:44 pm

Do you still have the email that you got when you created the forum? If you do then it should give the password and email.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by APE on November 26th 2014, 8:59 pm





APE
Manager
Manager

Male Posts : 8618
Reputation : 752
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 9:02 pm

Send me the forum link and the creation email by private message.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 9:11 pm

@SLGrey, Yes i still have the email, no it was not helpful.

@Ape, I Read through that and i dont see where i should go to click the Forgot my Password button.

@SLGrey i will send it to you

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 9:27 pm

Try logging into the forum utilities using this information:

Forum Link
The password for the founder account on the forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 9:29 pm

I tried it, it gives the same error

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Solved Re: Forum Recovery.

Post by SLGray on November 26th 2014, 9:36 pm

Did you use the password for the founder account on the forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36663
Reputation : 2445
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: Forum Recovery.

Post by JamesJolt on November 26th 2014, 9:37 pm

me and the current owner both tried our info

JamesJolt
New Member

Posts : 21
Reputation : 1
Language : English

http://ShuraDuelAcademy.forumotion.com

Back to top Go down

Page 1 of 2 1, 2  Next

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum