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Problem with Mac and the forum - please help!!

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Pro Admin Problem with Mac and the forum - please help!!

Post by Kimmy on December 1st 2014, 2:06 am

I asked this back in July and received no replies. It is still happening to everyone who uses a Mac. Does anyone have a suggestion?? Thank you!!!!

When I post a message and the page reloads itself, it always took me back to my message. Now it has been going to the top of the page instead. I noticed it also happened on another Forumotion forum I am a member of. But now I have realized it only happens on my iMac, and not on my PC. Please, does anyone have any idea how to fix this, it is driving me crazy!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Leviosa on December 1st 2014, 10:24 am

@Kimmy wrote:I asked this back in July and received no replies. It is still happening to everyone who uses a Mac. Does anyone have a suggestion?? Thank you!!!!

When I post a message and the page reloads itself, it always took me back to my message. Now it has been going to the top of the page instead. I noticed it also happened on another Forumotion forum I am a member of. But now I have realized it only happens on my iMac, and not on my PC. Please, does anyone have any idea how to fix this, it is driving me crazy!
hello Kimmy

This is normal:

1- You write a message


2- Then you got this message:

==> If you don't click on a link you will be back on your message...

Maybe you are not talking about it. In that case, thanks for clariflying Wink

Thanks :rose: :rose:


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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 1st 2014, 3:08 pm

If I don't click on a link, it is not taking me back to my message, it is taking me to the first message on the same page. It did not used to be that way. It used to take me to my message. On my PC, it still does, but on my Mac, and everyone else who uses a Mac, it doesn't do that. It is driving me batty!!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Ange Tuteur on December 2nd 2014, 4:44 am

Hello Kimmy,

After posting, does the URL of the thread contain an ID ? e.g. http://help.forumotion.com/t137144-problem-with-mac-and-the-forum-please-help#926081
#926081

Also, could you provide the link to your forum ?

Thanks

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 3rd 2014, 2:44 am

Ange…..it does not contain an ID.

Here is a link to the forum.

http://teamjem.forumotion.com

There is a thread named "testing for guests" that non members could see and post in.
Thank you!!!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Ange Tuteur on December 3rd 2014, 4:15 am

Thanks, I forgot to ask, what browser are you using on your iMac ?

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 3rd 2014, 4:44 am

Safari.

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Ange Tuteur on December 3rd 2014, 4:50 am

Okay, does this link bring you directly to the last message in the topic, or to the top of the page ?
http://teamjem.forumotion.com/t855-testing-thread#217921

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by APE on December 3rd 2014, 3:21 pm

I have mad a test on your forum and have no problem with firefox on the mac it takes me to the bottom of the page to my post.

APE





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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Ange Tuteur on December 3rd 2014, 3:28 pm

^^ It could be Safari, I was reading up that some people had problems with anchor tags. However, most of them were related to the name attribute .. I know Forumotion is up to snuff, because the post number is set as an ID.

Thanks for testing

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 3rd 2014, 3:38 pm

Hello!

I also wanted to help but unfortunately I can not register me there, see:


JS

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by APE on December 3rd 2014, 3:40 pm

@JScript wrote:Hello!

I also wanted to help but unfortunately I can not register me there, see:


JS
us this link http://teamjem.forumotion.com/t855-testing-thread#217921

it lets you post without an account Wink





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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 3rd 2014, 3:59 pm

@APE
Thank you!

Well, actually with Safari + OS X to return message looks like this: teamjem.forumotion.com/t855-testing-thread

Where the correct would be like this: teamjem.forumotion.com/t855-testing-thread#217927

But this is easily solved with PHP, in any case, if you wish a temporary solution until the technicians solve this, we can solve this only with JavaScript.

JS

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 3rd 2014, 7:46 pm

@Kimmy

While the technicians of Forumotion does not resolve this issue, you can use the code below which I did and it works perfectly:

Create a new JavaScript with:
Title * : What you want
Placement : In all the pages
Javascript Code * : Copy the code below and paste in this field

New code at this link: http://help.forumotion.com/t137144p30-problem-with-mac-and-the-forum-please-help#926852

Then click Submit button!

JS


Last edited by JScript on December 4th 2014, 11:09 pm; edited 3 times in total (Reason for editing : New code link!)

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 1:50 am

I am a bit illiterate with this type of stuff. I was not the administrator who originally set up the board. 
1. Where do I paste that exactly?
2. Will this help everyone with a Mac who is having problems?

THANK YOU!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Ange Tuteur on December 4th 2014, 1:54 am

You can add new JavaScripts here :
Administration Panel > Modules > JavaScript codes management > Create a new javascript

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 2:00 am

@Kimmy wrote:I am a bit illiterate with this type of stuff. I was not the administrator who originally set up the board. 
So I am sorry but the code can only be added by an administrator!

@Kimmy wrote:1. Where do I paste that exactly?
In the ACP, follow the steps:
@Ange Tuteur wrote:You can add new JavaScripts here :
Administration Panel > Modules > JavaScript codes management > Create a new javascript
Like in this image: http://i.imgur.com/LJVFSrV.png

@Kimmy wrote:2. Will this help everyone with a Mac who is having problems?
Yes, for sure!

JS

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 2:57 am

It didn't fix the problem, but now the quick reply box has shrunk down to about 1/2 inch.  Sad

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 3:00 am

This is STRANGE. In some of the threads, the quick reply box shrunk, and th Java Script didn't help. BUT….in some of the threads, the quick reply box is normal, and the Java Script worked in those threads!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 4:15 am

@Kimmy
It worked well with me, see: http://i.imgur.com/BnFEagm.png

@Kimmy wrote:the quick reply box has shrunk down to about 1/2 inch.  Sad
I need to have access (to know) what is the topic that this happens with quick reply!

However, worth pointing out that my code is not to interfere in the size of the quick response!

JS

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 1:04 pm

Just an FYI….the small reply box is on most of the threads, but not the 2 "public" threads. And it is happening on my PC, Mac and iPhone. 

Here is a user name and password you can sign in as.

User name:  test member

Password:   scooby

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 4:22 pm

@Kimmy
Hello!
I did not find any topic in the quick reply had the problem you reported!
I need you to tell me what the topic that the quick reply has the problem.

JS

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 5:00 pm

http://teamjem.forumotion.com/t904p360-chris-soules-the-bachelor#217957

http://teamjem.forumotion.com/t918p255-off-topic-miscellaneous-discussions-7#217959

Did you sign in as test member? That is how you will get to those threads. Those are just 2 of them, there are more. My members are having problems on both Macs and PC's.

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Leviosa on December 4th 2014, 5:21 pm

hello

I've reported the problem our technicians Smile

I am waiting for the answer. Thanks for your patience :rose:


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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 5:29 pm

Thank you for your help, it is appreciated.
And any other ideas about the original issue, the Mac, as that still is not resolved? Just an FYI, I am a member on a different Forumotion board, and everyone there is having the same problems with Mac computers, as far as not being taken to your message after submitting it.

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 7:26 pm

@Kimmy

Hello!
I found the problem of quick reply shorten!!! It was my fault that I did not foresee the pagination of the topics in the regex...

Change the code for this current: http://help.forumotion.com/t137144p30-problem-with-mac-and-the-forum-please-help#926852

Take a test ok?


@Buttercup
Yes, but while they do not solve my code works perfectly !!! I've tested it on my forum that presents the same problem on Mac OS X with Safari.

So long,

JS


Last edited by JScript on December 4th 2014, 11:10 pm; edited 2 times in total (Reason for editing : New code!)

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 8:28 pm

My shrunk reply box is fixed!!!
But the Mac problem still exists. Any other suggestions?? As I said, it isn't just this Forumotion board.

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 10:01 pm

@Kimmy wrote:But the Mac problem still exists. Any other suggestions?? As I said, it isn't just this Forumotion board.
Yes, I usually do not give up that easy!

I had to post on the link you provided me, just so I saw what was missing in my code!

Replace the previous code by this: http://help.forumotion.com/t137144p30-problem-with-mac-and-the-forum-please-help#926852

JS


Last edited by JScript on December 4th 2014, 11:10 pm; edited 1 time in total (Reason for editing : New code!)

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by Kimmy on December 4th 2014, 10:06 pm

It still doesn't work. I do appreciate all the effort you are putting into this!

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Pro Admin Re: Problem with Mac and the forum - please help!!

Post by JScript on December 4th 2014, 10:24 pm

@Kimmy wrote:It still doesn't work. I do appreciate all the effort you are putting into this!
Yes, I see this! But it's only happening on topics with more than one page, but has as its get around this if you allow me to do some more tests ...

I realized that there is a problem beyond #post_ID: Is the pagination!
If I could solve the #post_ID the problem, I think I can also solve the pagination of the topic!

JS

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