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Mass Newsletter problem

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In progress Mass Newsletter problem

Post by Mizteeque on December 1st 2014, 1:56 pm

HI there,

I have read through just about every previous topic I could find on newsletter problems but none of them appear to address my issue.

I have tried several times to send out a newsletter for my forum, however I have only been successful once.
This is not a delay problem, the first time I tried was back in October 2014 and have tried again today.
I sent 3 test newsletters in October and they have never arrived, sent another 2 today and 1 arrived.

I goto AP - General - newsletter - write and send
rich text with html (although no html is used in the body of the newsletter at all)
Sender of the email : noreply@forumotion.com
recipients: admin (only sent to admin so far to test)

Hit send newsletter, confirm, and after a few minutes it appears in tracking and archives as sent
but never arrives at any of the admins email addresses

The only time I have been successful was when I changed the sender of email  to my own personal email address instead of noreply@forumotion.com

I do not want to use my personal email to send out mass newsletter, but it doesn't seem to work otherwise.

Please can someone tell me what im doing wrong??

board address taggersinn.forumotion.com
version : phpBB3

Mizteeque
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Posts : 22
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Language : English
Location : Essex, England

http://taggersinn.forumotion.co.uk

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In progress Re: Mass Newsletter problem

Post by Leviosa on December 1st 2014, 4:33 pm

@Mizteeque wrote:HI there,

I have read through just about every previous topic I could find on newsletter problems but none of them appear to address my issue.

I have tried several times to send out a newsletter for my forum, however I have only been successful once.
This is not a delay problem, the first time I tried was back in October 2014 and have tried again today.
I sent 3 test newsletters in October and they have never arrived, sent another 2 today and 1 arrived.

I goto AP - General - newsletter - write and send
rich text with html (although no html is used in the body of the newsletter at all)
Sender of the email : noreply@forumotion.com
recipients: admin (only sent to admin so far to test)

Hit send newsletter, confirm, and after a few minutes it appears in tracking and archives as sent
but never arrives at any of the admins email addresses

The only time I have been successful was when I changed the sender of email  to my own personal email address instead of noreply@forumotion.com

I do not want to use my personal email to send out mass newsletter, but it doesn't seem to work otherwise.

Please can someone tell me what im doing wrong??

board address taggersinn.forumotion.com
version : phpBB3
Hello

Can I register to your forum and made some tests?

Thanks in advance :rose:


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In progress Re: Mass Newsletter problem

Post by Mizteeque on December 1st 2014, 4:45 pm

Yes of course buttercup

Mizteeque
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In progress Re: Mass Newsletter problem

Post by Leviosa on December 1st 2014, 5:03 pm

Hi

I made some test. Could you please send various NL (html, non html, with noreply, witout noreply) to "admin group"? Like that I'll be able to see the differences with my tests Wink


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In progress Re: Mass Newsletter problem

Post by Mizteeque on December 1st 2014, 5:06 pm

Will do !

It wont let me send another one at the moment but will send asap

Mizteeque
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Location : Essex, England

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In progress Re: Mass Newsletter problem

Post by Mizteeque on December 1st 2014, 9:05 pm

Apologies for the double post, but its been a few hours and it still wont let me send a newsletter at all.

To be perfectly honest im not that bothered anymore, its more hassle than its worth, I will just send a mass PM instead
thank you for your help thus far Buttercup

Mizteeque
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Language : English
Location : Essex, England

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In progress Re: Mass Newsletter problem

Post by Leviosa on December 2nd 2014, 10:54 am

Hello

It is because we made too many tests. There is a limit of sending per day Smile 

You can retest it today normally Smile


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In progress Re: Mass Newsletter problem

Post by Mizteeque on December 2nd 2014, 6:38 pm

Thank you, I already tried again today and got the same response, however when I went into my hotmail inbox one of yesterdays tests that said it hadn't sent, actually had but again it was from my personal email and it is not showing in the tracking and archives!!
Very odd!!

Mizteeque
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Location : Essex, England

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In progress Re: Mass Newsletter problem

Post by Leviosa on December 3rd 2014, 9:57 am

hello

I've reported the problem to our technicians Wink I am waiting for their answer!

Thanks for your patience :rose:


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In progress Re: Mass Newsletter problem

Post by Mizteeque on December 5th 2014, 3:04 pm

Thank you

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