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Can't change user permissions?

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Pro Admin Can't change user permissions?

Post by Mega Marty on December 4th 2014, 9:52 pm

took a quick look for this.

I can't seem to access any of my forum user's permissions. keeps saying "technical error 500 will be fixed shortly"

it has been roughly 3 days. Did a search, nothing has come up here.

ANyone have any ideas? thanks

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Pro Admin Re: Can't change user permissions?

Post by Ramdaman on December 4th 2014, 9:56 pm

Can you show us a screenshot of the page which is under maintenance? Thanks.

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 4th 2014, 10:23 pm

sure thing. here is one taken from my phone :

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 5th 2014, 5:37 am

bump? this is still occurring.

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Pro Admin Re: Can't change user permissions?

Post by Ange Tuteur on December 5th 2014, 9:45 am

Hello Mega Marty,

This is occurring in Administration Panel > General > Forum > Categories and forums > Perms ?

If you haven't try clearing your browser cache.

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Pro Admin Re: Can't change user permissions?

Post by Leviosa on December 5th 2014, 10:02 am

Hi

Could please explain when you exactly get the error maintenance, at least show us a screenshot of the button you click to have the error? Smile

I think (but I am not sure) that the problem is coming from your forum structure. You've created a sub-forum for each user (So you have a lot of sub-forums). I am waiting for your answer before reporting the problem to our technicians Wink

Thanks


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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 5th 2014, 12:00 pm

@Ange Tuteur wrote:Hello Mega Marty,

This is occurring in Administration Panel > General > Forum > Categories and forums > Perms ?

If you haven't try clearing your browser cache.
Hi. it's occurring in:

users and groups - (now pick any user) - Permissions - error occurs. I have people set up so that they can only see their forum, and no others. This wasn't an issue until tuesday and now it's awful Sad

I'll try cleaning the browser cache. However, I used chrome and safari and error occurred on both.

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 5th 2014, 12:27 pm

Buttercup wrote:Hi

Could please explain when you exactly get the error maintenance, at least show us a screenshot of the button you click to have the error? Smile

I think (but I am not sure) that the problem is coming from your forum structure. You've created a sub-forum for each user (So you have a lot of sub-forums). I am waiting for your answer before reporting the problem to our technicians Wink

Thanks
I click on "permissons"
under "users and groups - pick a user - permissions.

Yes I do have a LOT of sub forums. one for each one of my clients.
Thanks!

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 9th 2014, 4:58 pm

hi everyone... This is still going on and it's literally killing my business lol.

can anyone figure out what I'm doing wrong and why I can't alter my user's permissions?

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Pro Admin Re: Can't change user permissions?

Post by APE on December 9th 2014, 5:33 pm

Have you tried using a different Browser and seeing if this still happens ?





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Pro Admin Re: Can't change user permissions?

Post by JScript on December 9th 2014, 5:43 pm

@Mega Marty

I'll give you my opinion:
So that they could better analyze the problem, you should let us know the following:

1- The address of your forum;
2- Browser used including the version;
3- Operating System including the version;
4- What plugins are installed in the browser.

This is the minimum information to make possible a more detailed analysis of the problem!

JS

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 9th 2014, 7:16 pm

@APE wrote:Have you tried using a different Browser and seeing if this still happens ?
yes i sure have. chrome and safari to no avail.

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 9th 2014, 7:17 pm

@JScript wrote:@Mega Marty

I'll give you my opinion:
So that they could better analyze the problem, you should let us know the following:

1- The address of your forum;
2- Browser used including the version;
3- Operating System including the version;
4- What plugins are installed in the browser.

This is the minimum information to make possible a more detailed analysis of the problem!

JS

1)http://megamarty.free-forums.cc/
2) chrome (latest version)
3) have used both windows 8 and Mac os X lion
4) none on both

thanks JS

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 9th 2014, 7:17 pm

@JScript wrote:@Mega Marty

I'll give you my opinion:
So that they could better analyze the problem, you should let us know the following:

1- The address of your forum;
2- Browser used including the version;
3- Operating System including the version;
4- What plugins are installed in the browser.

This is the minimum information to make possible a more detailed analysis of the problem!

JS

1)http://megamarty.free-forums.cc/
2) chrome (latest version)
3) have used both windows 8 and Mac os X lion
4) none on both

thanks JS

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Pro Admin Re: Can't change user permissions?

Post by JScript on December 10th 2014, 1:17 am

@Mega Marty
Ok, thanks for the information!

Would be possible you create a temporary account so I can log in on your forum?
If yes, post the username and password ok?

JS

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 10th 2014, 5:04 am

@JScript wrote:@Mega Marty
Ok, thanks for the information!

Would be possible you create a temporary account so I can log in on your forum?
If yes, post the username and password ok?

JS
sure thing. but the problem is... you can't see anything without permissions set. haha. I have clients on there, that when I sign them up, I set their permissions to see their forum, and then one other (labelled clients with other info)
so I think you see my predicament . WIthout me being able to access the permissions in the administrative panel, I'm screwed.

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Pro Admin Re: Can't change user permissions?

Post by SLGray on December 10th 2014, 5:41 am

Is this happening on a mobile device or a desktop computer?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: Can't change user permissions?

Post by Leviosa on December 10th 2014, 9:37 am

Hello

The problem has been reported to our technicians. I am still waiting for their answer.
But the issue is probably coming from the number of sub-forums your created.

I will inform you as soon as possible... Thanks for your patience :rose:


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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 10th 2014, 2:07 pm

@SLGray wrote:Is this happening on a mobile device or a desktop computer?
both Smile

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Pro Admin Re: Can't change user permissions?

Post by Mega Marty on December 10th 2014, 2:08 pm

Buttercup wrote:Hello

The problem has been reported to our technicians. I am still waiting for their answer.
But the issue is probably coming from the number of sub-forums your created.

I will inform you as soon as possible... Thanks for your patience :rose:
thanks again buttercup

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Pro Admin Re: Can't change user permissions?

Post by Ramdaman on December 10th 2014, 3:55 pm

Please don't double post. Your post needs to be separated by at least 24 hours before bumping. Please use the edit button instead!

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