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Forum members deleted?

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Solved Forum members deleted?

Post by brandon_g on December 14th 2014, 3:33 pm

hello, I am the founder of a forum called Broadcasting Duo hosted by forumotion. This morning I woke up and logged into my admin panel to find that over like 20 people had accounts deleted. I did not delete these accounts. I wanted to know if there is a known bug/glitch that has caused this issue. Or maybe there have been other reports?

Signed Brandon

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Solved Re: Forum members deleted?

Post by Ramdaman on December 14th 2014, 3:36 pm

Have you enabled the option for members to be able to unsubscribe to your forum? If so, they may have done that.

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Solved Re: Forum members deleted?

Post by brandon_g on December 14th 2014, 3:37 pm

No they did not unsubscribe... I know a few that were deleted personally. They were deleted from the admin panel/server.


Remember to mark your topic when a solution is found.

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Solved Re: Forum members deleted?

Post by Ramdaman on December 14th 2014, 3:39 pm

Have you programmed anything in the Administration Panel => Users & Groups => Users => Handle users?

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Solved Re: Forum members deleted?

Post by brandon_g on December 14th 2014, 3:40 pm

No.. Sir I do not. I do another admin but the ACP says I was the last one logged in to acp.

If ithelps anything I could take snapshot of all the administration actions?


Last edited by brandon_g on December 14th 2014, 4:02 pm; edited 1 time in total

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Solved Re: Forum members deleted?

Post by APE on December 14th 2014, 4:00 pm

Hi take a look at your ACP >> General >> Forum >> Security >> go to the bottom of your page and look in the staff log's there it should tell you there if the accounts was deleted by a staff member.

as you will see in my screen shot it tells you who did the delete


If there is not a log on there then the member has removed them self but there is a chance you can get them back by forum of a forum back up.

Go to Forums utilities when logged in click on the following items on the screen shot

this should give you back your members and there posts

Note : to do the backup do a date later then yesterdays say like 3 or 4 days at first as your need to do 2 backup's Then do the same again but do yesterdays date as the 2nd one this will bring back any members that are missing in the last 24hrs Wink

APE





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Solved Re: Forum members deleted?

Post by brandon_g on December 14th 2014, 4:09 pm


Ok... restoring it... and yet there a staff's name: tongue mine! I did not remove these acoounts... here is the screen shot any way


NOTE TO MEMBER:
Change of screen shot to remove ip addresses and Email addresses from the shot
Please remember to do this before you post your screen shots

Thank you APE


Remember to mark your topic when a solution is found.

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Solved Re: Forum members deleted?

Post by APE on December 14th 2014, 4:12 pm

ok change your password on your Admin account on your forum and on your #Forums utilities
Once you have done your backup Wink it looks as if your account was hacked or used by a member of your staff.





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Solved Re: Forum members deleted?

Post by brandon_g on December 14th 2014, 4:15 pm

Iing household computer...maybe I forgot to log out Embarassed . OPPs anyway looks as if the backup is going to work! Razz


Edit: The backup worked... Thanks so much guys your awesome... topic solved.

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Solved Re: Forum members deleted?

Post by Ramdaman on December 14th 2014, 4:20 pm

Topic solved and archived.


Last edited by Ramdaman on December 14th 2014, 4:20 pm; edited 1 time in total

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Solved Re: Forum members deleted?

Post by APE on December 14th 2014, 4:20 pm

well lets hope you get them back Wink

Don't for get to mark your thread as solved by clicking the Green Solved icon when your done

APE





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