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Can't add new images to profile images lists.

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Solved Can't add new images to profile images lists.

Post by London on December 18th 2014, 7:32 am

Hello,

I'm new to this forum, but I've been a forum admin for awhile. I currently runThis Forumand have encountered a bit of a problem. We use images lists under user profiles to define certain things, like rank and assignment. However when I go to add new images to an existing list in the administration/user profiles section, it won't allow me to add any new images to the lists. I click on the the little green "+" and nothing happens. I can go an recreate the entire list from scratch, which allows me to add fields; but I cannot edit an existing list.

I did do a search of this forum and did not seem to find any other topics on this particular issue, so it might be unique to me.

My web browser is Google Chrome, I know some sites are picky as to what browser you use but I have never had any problems with Forumotion forums before with Chrome.

Thanks for the help,
Ben.

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Solved Re: Can't add new images to profile images lists.

Post by Ange Tuteur on December 18th 2014, 11:15 pm

Hello @London,

When adding a new list item, enter the image and list text, then click save.


As far as I know, the plus Add doesn't do anything right now.

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Solved Re: Can't add new images to profile images lists.

Post by London on December 19th 2014, 2:52 am

Hello,

I have tried that as well, and although it says that the list has been modified, if I go back to the list the new image has not been added. It just disappears.

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Solved Re: Can't add new images to profile images lists.

Post by Ange Tuteur on December 19th 2014, 3:24 am

How many options do you have in the list ?

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Solved Re: Can't add new images to profile images lists.

Post by London on December 19th 2014, 9:04 am

One of the lists has 49 options, but the other had only 7. Same result with both.

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Solved Re: Can't add new images to profile images lists.

Post by Ange Tuteur on December 19th 2014, 9:59 am

It should add the new option once you've filled in the fields and clicked saved. Have you tried clearing your cache or trying with another browser.

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Solved Re: Can't add new images to profile images lists.

Post by APE on December 19th 2014, 2:19 pm

@london

when you add more items to the list you need to reset the files to the profile so you need to do the following step.

once you have saved the items you need to go right to the bottom of the page and click replace the content button

NOTE: you may find that the settings you have made a change to on your members profile already will be made back to default thou. so you will have to change them back to what they had before the change.

APE




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Solved Re: Can't add new images to profile images lists.

Post by London on December 19th 2014, 7:38 pm

Okay I gave that a try, but every time I hit "save" it kicks me out to the main profile menu, and when I click to go back to the images list my new addition is not there. So I tried adding it again, not clicking save, and then re-synchronizing it like you said; and the new option again was not saved. I could try it again with a different browser, what do you suggest?

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Solved Re: Can't add new images to profile images lists.

Post by Ange Tuteur on December 20th 2014, 1:33 am

Yes, you should give it a test with another browser to see if that's the problem. It shouldn't kick you back to the profiles page after saving. In fact it should be on the same profile field, but with the following message at the top :

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Solved Re: Can't add new images to profile images lists.

Post by London on December 21st 2014, 9:23 pm

I tried it on several different browsers, and still got the exact same result. I do get a message that the field has been modified, but it kicks me out to the menu screen, not the panel where the field is actually located.

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Solved Re: Can't add new images to profile images lists.

Post by Ange Tuteur on December 22nd 2014, 2:31 am

@London, I reported your problem to our pro-admin. Hopefully she will be able to figure out what the problem is.

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Solved Re: Can't add new images to profile images lists.

Post by London on December 22nd 2014, 5:58 am

I am completely baffled, so thank you sir!

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Solved Re: Can't add new images to profile images lists.

Post by Leviosa on December 24th 2014, 12:11 pm

Hello @London

I made several tests on your forum and I managed to add some new ranks and images. You can see images ranks appearing on user's profile.



I have also informed technicians but don't manage to see any bugs.
If you have more infos don't hesitate Smile

Thanks :rose:


No help without your forum url
No support via private message



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Solved Re: Can't add new images to profile images lists.

Post by London on December 28th 2014, 7:52 am

Looks like you got it to work, I'll give it another shot, thank you! Smile

EDIT: It appears to be working now, thank you so very much everybody for all the help!!! Very Happy

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Solved Re: Can't add new images to profile images lists.

Post by Base on December 28th 2014, 11:45 am

@London wrote:Looks like you got it to work, I'll give it another shot, thank you! Smile

EDIT: It appears to be working now, thank you so very much everybody for all the help!!! Very Happy

You're welcome! Glad we could help.

Solved => Archived

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