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Still Waiting For a Transfer

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Pro Admin Still Waiting For a Transfer

Post by katimus on December 22nd 2014, 2:35 am

Hi there!
I've recently joined up hoping to transfer the posts and members from my existing forum to the board I've set up here, because I can no longer efficiently take care of running the technical aspect of my community.

When I initiated the import of the database, I got notified that it'd take up to 48 hours for the transfer to be complete. However, it's been much longer than 48 hours (I've waited all week for it). I'm not sure if the message implied 48 business hours, but I wanted to know if I should re-submit my request or withdraw it since it's taking so long? I am trying to transfer from a Phpbb3 board to an Invision board, but I would have hoped to hear back by now. I'm very sorry for the trouble, but I want to get my new board up and running because the backup I posted is now a week out of date. v_v

Forumotion board I wanted to import to: http://xeno-underground.forumotion.com/
PHPBB board I wanted to export from: http://xeno-underground.net/bbs/

katimus
New Member

Female Posts : 6
Reputation : 1
Language : English
Location : Baltimore

http://katimus.prime@gmail.com

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Pro Admin Re: Still Waiting For a Transfer

Post by Ange Tuteur on December 22nd 2014, 3:02 am

Hi @katimus,

Have you received a conformation e-mail along with the contact information of the importation team ? Also, when was the date that you requested your forum to be imported ?

Ange Tuteur
Forumaster

Male Posts : 13028
Reputation : 2704
Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

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Pro Admin Re: Still Waiting For a Transfer

Post by katimus on December 22nd 2014, 7:02 pm

Eyyy, Ange! Very Happy
I got my confirmation email on December 14th, and I created the forum on December 14th. I tried replying to the email that sent it, because that was the same email address that's labeled for use in contacting that team, but I guess it goes into a no-reply filter or somesuch.

katimus
New Member

Female Posts : 6
Reputation : 1
Language : English
Location : Baltimore

http://katimus.prime@gmail.com

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Pro Admin Re: Still Waiting For a Transfer

Post by Ange Tuteur on December 23rd 2014, 2:20 am

I have submitted a report to our pro-admin to check on the status.

Thanks for your patience. Smile

Ange Tuteur
Forumaster

Male Posts : 13028
Reputation : 2704
Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

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Pro Admin Re: Still Waiting For a Transfer

Post by Leviosa on December 23rd 2014, 9:32 am

Hello @katimus

I am gonna to send you a private message Smile

Thanks santa


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

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http://help.forumotion.com

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Pro Admin Re: Still Waiting For a Transfer

Post by katimus on December 24th 2014, 1:39 am

Awesome! I received the messages early this morning, but I couldn't act on them until I got home because work was intense today. Thank you both so much!!

katimus
New Member

Female Posts : 6
Reputation : 1
Language : English
Location : Baltimore

http://katimus.prime@gmail.com

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