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Member having problems at my forum.

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In progress Member having problems at my forum.

Post by meresimp on December 22nd 2014, 12:41 pm

How can it be that one of my members constantly has different kind of problems in my forum?
First he could not access a topic, then he tells me he gets thrown off the forum and now he tells me that the “edit” and “delete” button sometimes disappears from some of his posts.
He I blaming the technique behind the forum
I have had two forums and been active on three others on Forumotion – I have never seen these problems there,  but I don’t know enough about techniques to give him a proper answer.
I have asked him to update his browsers though – he is using Firefox and IE

Can you help me what else to say?


My forum is: http://vimaler.danskforum.net/

meresimp
Forumember

Female Posts : 38
Reputation : 1
Language : Danish, English
Location : DK

http://meresimp.danskforum.net/forum

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In progress Re: Member having problems at my forum.

Post by SLGray on December 22nd 2014, 6:31 pm

We need some information.

Is he using a mobile device, laptop, or desktop computer?
What browser is he using?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36748
Reputation : 2449
Language : English
Location : United States

http://ztwds.forumotion.com/

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In progress Re: Member having problems at my forum.

Post by meresimp on December 22nd 2014, 7:45 pm

He says he is using a PC and IE or Firefox Mozilla as browsers

meresimp
Forumember

Female Posts : 38
Reputation : 1
Language : Danish, English
Location : DK

http://meresimp.danskforum.net/forum

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In progress Re: Member having problems at my forum.

Post by Ange Tuteur on December 23rd 2014, 2:09 am

Hello @meresimp,

Is this member a normal member without special permissions ? For the edit and delete buttons I can think of the following :

Delete button : This button will disappear after another user has made a reply, only if you don't have moderation privledges.

Edit button : This can be present, however, it can disappear due to permissions or the following feature.
Administration Panel > General > Messages and e-mails > Configuration > Post edit duration limit for a member

It should be blank if you want members to always edit their posts.


Otherwise, you should check the member permissions on your forums :
Administration Panel > General > Forum > Categories and forums > Perms

Ensure the following is ticked for each forum.

Ange Tuteur
Forumaster

Male Posts : 13028
Reputation : 2704
Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

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