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Post by brandon_g on December 24th 2014, 11:53 pm

Hello,
I just wanted to say that was crazy, you guys at forumotion need to fix your servers... Almost if not all forumotion sites were just down for nearly an Hour On Christmas EVE?

I would like some answers as I am sure plenty of other forum owners would as well.

Thanks Brandon

P.S you should check the forumotion Facebook page if you do not believe me.


Last edited by brandon_g on December 25th 2014, 1:40 am; edited 1 time in total

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Post by Asriel on December 24th 2014, 11:55 pm

Oh good, that means I am not losing my mind. I guess it was black out for everyone then.

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Post by Focusie on December 24th 2014, 11:56 pm

Oh my god, I was going to panic with all the work I did.

Good thing I wasn't the only one having this problem.

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Post by brandon_g on December 25th 2014, 12:01 am

Yes it seems to have been everyone, It seems as if the Network went down completely for close to an hour!

happy Holidays all and i wish the best with your own forums in cleaning up that MESS!

-Brandon

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Post by Derri on December 25th 2014, 12:31 am

Is it now working fine for everyone? I am hearing reports from various other support forums that members are getting access normally now.



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Post by brandon_g on December 25th 2014, 12:36 am

Yes Derri all systems are go now... we just want some explanation for why on Christmas Eve their is the worst server crash ever? We want this issue fixed, but it keeps getting WORSE!


Remember to mark your topic when a solution is found.

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Post by Derri on December 25th 2014, 12:39 am

@brandon_g wrote:Yes Derri all systems are go now... we just want some explanation for why on Christmas Eve their is the worst server crash ever? We want this issue fixed, but it keeps getting WORSE!

Unfortunately we can't give any information as I'll be honest and say we don't actually know much more than you as we are volunteer staff and all I knew was it was being dealt with as our Pro Admin is out of office for the holidays and we therefore don't get any direct updates.

All I can do is apologize and hope that it doesn't go down again.


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Post by Kathryn K on December 25th 2014, 12:45 am

Our site is still down coming up on 2 hours? It is NOT fixed. I couldn't get on here until just a little while ago.

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Post by Derri on December 25th 2014, 12:45 am

@Kathryn K wrote:Our site is still down coming up on 2 hours? It is NOT fixed. I couldn't get on here until just a little while ago.

Can you provide your forum URL?


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Post by Kathryn K on December 25th 2014, 12:52 am

Thanks Derri, our forum came back online.Phew...

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Post by Derri on December 25th 2014, 12:57 am

@Kathryn K wrote:Thanks Derri, our forum came back online.Phew...

Okay Very Happy


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Post by brandon_g on December 25th 2014, 1:07 am

@Derri wrote:
@brandon_g wrote:Yes Derri all systems are go now... we just want some explanation for why on Christmas Eve their is the worst server crash ever? We want this issue fixed, but it keeps getting WORSE!

Unfortunately we can't give any information as I'll be honest and say we don't actually know much more than you as we are volunteer staff and all I knew was it was being dealt with as our Pro Admin is out of office for the holidays and we therefore don't get any direct updates.

All I can do is apologize and hope that it doesn't go down again.
But derri this is getting scary... Say the servers did NOT come back up on their own, with forumotion Admins on vacation during the holidays, we would not be able to access the SUPPORT or OUR forum. It is very concerning to, as an admin our only duty is to keep our forum running smoothly on cylinders 24/7. This server issue is a big deal, We can not PREVENT it from happening, we CAN NOT FIX the issue, and if the server were to never come back up, their is not diddly squat we can do about it. I mean our forum users consider their admins the highest people in charge... if the site goes down becuase of something OUT OF our control then it reflects BAD ON US. This server problem could keep us administrators from doing our JOBS. We go from very powerful people, to very powerLESS people in the flick of a switch.

The fact that we can not do anything about this is what concerns me the most. And it appears to just keep getting worse. Each time it happens it takes down more and more forums with it. Each time it takes the servers longer to recover. What are we to do to keep our forums safe?

I am tired of the cat and mouse games with the forumotion admins. When they get back from leave I want ANSWERS! I of course do not blame the volunteer staff at all once so ever! I hope you all have a great holiday and thank you for your service... as for the forumotion admins on the other hand... I do NOT wish them a happy holidays. I request 2 things from the admins when they get back

1. A FULL EXPLANATION!
2. I WANT THE PROBLEM FIXED 100%.

thanks and happy holidays to anyone who is not a PAID employee of forumotion.

-Brandon

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Post by uncanny-illustrator on December 25th 2014, 1:15 am

Our forum is still down as well for a while now. Checked on multiple other forums but they were all working fine by now

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Post by brandon_g on December 25th 2014, 1:19 am

@uncanny-illustrator wrote:Our forum is still down as well for a while now. Checked on multiple other forums but they were all working fine by now
Try switching browsers... my forum still down on Internet Explorer, but it is up on firefox.
Hope this helps!
-brandon

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Post by Glad E Olah on December 25th 2014, 1:22 am

Strange....some members had trouble getting in (including me) A white page is all we get. One member said she got an intrusive advert.

I can access my forum using Chrome but not my normal Firefox browser. I will try to clear casche to see if that works.

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Post by Mr.Slash on December 25th 2014, 1:28 am

Mine was down for a couple hours today. I came over here, read this thread, went back and refreshed, and now we are back. SmileSo, those of you that are wrestling fans, come say hi!

http://thewrestlingswarm.forumotion.com/forum.htm

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Post by Eugeo Igvalt on December 25th 2014, 1:30 am

It was down for me for like 2 hours. I own 2 different forums and am a mod on another and non were working at all. All seems ok now.

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Post by brandon_g on December 25th 2014, 1:37 am

See, Like everyone was affected, and forums are appearing on some browsers but not others, So in other words yes the server is back UP! but is still a guessing game on how to access our stuff.

Forumotion needs get their butts back in that office ASAP, WE WANT ANSWERs, everyone, even if your forum is back up please report it if at all went down. because it will show just how bad this problem is getting!

happy Holidays to everyone (except the forumotion admins)

Thanks- Brandon


Remember to mark your topic when a solution is found.

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Post by Ange Tuteur on December 25th 2014, 2:41 am

@brandon_g Considering the time, they're probably out of office, except maybe for a skeleton crew. Regardless, even though they're paid employees they're still human. I made a stop by the French support, and a few members had a similar problem. However, there is no official word on what caused it, again, most likely because they're out of office.

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Post by brandon_g on December 25th 2014, 2:55 am

@ Ange I understand they are still human, and they are all on vacation I believe, but this issue has been reported and they have not resolved it. I am not saying it is any body's fault even the admins, I am just saying to give us a full explanation and fix it. As soon as humanly possible. I am okay with bugs and errors, mistakes are part of life, but this should have at least have stablilized, and I just want it fixed is all.

Thanks brandon and happy Holidays


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Post by efbe on December 25th 2014, 9:50 am

As i posted on another similar topic, i found by refreshing your forum if you get the white page seems to fix it, but telling your members to do that is awkward.

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Post by _Twisted_Mods_ on December 25th 2014, 9:58 am

i don't think it had to do with formulation it probably had something to do with the tornado's that touched down it probably took something down somewhere and cause some forums to not show in the usa

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Post by steventruman on December 25th 2014, 10:32 am

forum is still down it has been down for almost 12 hours!
ider.forumotion.net/
I can get on with my phone but not internet explorer.

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Post by musket on December 25th 2014, 11:01 am

My forum is still down on firefox but working OK on Chrome and Internet explorer

http://hemmingsdaman2.forumotion.co.uk/

good job the help forum is up again it was down as well, I had no sooner spoke and then it went off again on firefox.

I switched overto chrome to edit this message Shocked

clearing recent history on the firefox history tab, seemed to do the trick so now firefox working OK again Very good

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Post by mariosfish on December 25th 2014, 11:49 am

good morning, my forum does not work if you build one, thanks.
the address is this
http://kixlidestankanika.forumgreek.com/

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Post by _Twisted_Mods_ on December 25th 2014, 11:56 am

steven,musket,mario ..all of your site loads fine for me try to clear your cache

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Post by Katelea on December 25th 2014, 12:17 pm

I've also got the same problem. Bizarrely, I can view the admin control panel and can see that members are coming into the forum, thoughall I can obtain is a blank page when I click on theboard pages.
Hopefully, this will be resolved quickly, it's been 24 hours now. Shit
Merry Christmas guys. santa

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Post by Soulmonster on December 25th 2014, 2:39 pm

Both my forums are down Sad. Is this related to the problem I opened a thread about some time ago but which has now been moved to "Garbage" before it was resolved: http://help.forumotion.com/t136962-my-site-is-blank?nid=9#926074 Sad

This is REALLY disappointing.

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Post by steventruman on December 25th 2014, 2:53 pm

My forum southwalestrailriderforumotion.net
Is still down.
Going on for 16 hours now.
I thought it maybe something to do with my PC but I'm not the only person that can view the site, just a white page.

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Post by brandon_g on December 25th 2014, 4:18 pm

@_Twisted_Mods_ wrote:i don't think it had to do with formulation it probably had something to do with the tornado's that touched down it probably took something down somewhere and cause some forums to not show in the usa
@_Twisted_Mods_

I do not believe this 1 bit, From what I have read their were forums in many other countries besides the USA that went out last night, I also would not bleive even that were not so... I live New Jersey, I have hard to believing that a tornado like 5 or 6 states away could spread that far and wide. I am glad to see everything functioning great now though.

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