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Post by rapor-dkp king on December 26th 2014, 5:06 pm

I'm having trouble with founder info

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In progress Re: first post

Post by alexandria.golden.9 on December 26th 2014, 7:26 pm

As am I, the previous Founder has changed the email to my own, but I cannot log into anything or see any founder tabs in the ACP,
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Post by Derri on December 26th 2014, 7:37 pm

rapor-dkp king wrote:I'm having trouble with founder info

Can you elaborate on your troubles?

alexandria.golden.9 wrote:As am I, the previous Founder has changed the email to my own, but I cannot log into anything or see any founder tabs in the ACP,

The founder account and your account will be two different things e.g. the founder account will always be the first account created on the forums.

He needs to change his email via the utilities and then give you his password in order for you to become the founder.


Forum Rules : : Forumotion Staff : : Appeal A Warning : : FAQ : : Tips & Tricks : : Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public

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In progress Re: first post

Post by alexandria.golden.9 on December 26th 2014, 7:39 pm

They have changed the email and gave me a password but so far, I don't think that it has helped
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Post by Derri on December 26th 2014, 7:45 pm

alexandria.golden.9 wrote:They have changed the email and gave me a password but so far, I don't think that it has helped

Can you send the following to me the email of the founder account via PM?

Thanks


Forum Rules : : Forumotion Staff : : Appeal A Warning : : FAQ : : Tips & Tricks : : Forgotten Password/Login Issues
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When your topic has been solved, ensure you mark the topic solved
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In progress Re: first post

Post by alexandria.golden.9 on December 26th 2014, 7:48 pm

Sent, thank you for your help
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Post by SLGray on December 26th 2014, 8:33 pm

Are you in the advanced mode of the administration panel?


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Post by _Twisted_Mods_ on December 30th 2014, 10:31 am

you will need to translate all of that sorry but this is a English only forum if you cannot translate it the other support forums are on the right side of the site in the widget
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In progress Re: first post

Post by brandon_g on December 30th 2014, 3:03 pm

I do believe you need to change the password in the forum utilities as well, just because the founder changes his password on the FORUM it does not automatically reset the forum utilities password, you will need to change this password in case you ever run into troubles.

Happy New Year!
-Brandon


Remember to mark your topic when a solution is found.
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In progress Founder login error

Post by vincent123 on December 31st 2014, 11:23 pm

I have problem accessing founder tools to manage backups, I don't know why as I succesfully login everyday to my forums.

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In progress Re: first post

Post by Ramdaman on January 1st 2015, 3:37 pm

@Vincent123,

Please open a topic of your own so we can assist you. Thank you.
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In progress Re: first post

Post by brandon_g on January 10th 2015, 12:14 am

vincent123 wrote:I have problem accessing founder tools to manage backups, I don't know why as I succesfully login everyday to my forums.

You may yell at me for responding in this thread Rad but I am just trying to help. If you read my post above yours you would see I stated that the Utilities password is actually SPERATE from the founder password, if you change your password on the Founder account of your forum it does NOT Automatically change the utilities password. You must change that manually.


And please make a new topic instead of replying to me. Smile
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In progress Re: first post

Post by Derri on January 10th 2015, 6:11 am

Since this is to be handled via PM this topic will be locked.


Forum Rules : : Forumotion Staff : : Appeal A Warning : : FAQ : : Tips & Tricks : : Forgotten Password/Login Issues
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When your topic has been solved, ensure you mark the topic solved
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