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#1081 Mails Notifications problems

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Solved #1081 Mails Notifications problems

Post by Shadow on January 5th 2015, 10:54 am

Hello

Some users have mails notifications issues (no reception of email or a delay in receiving email)
Thanks for providing the following information:

1- Email provider: hotmail.com, gmail.com, yahoo.com...
2- Url of the forum
3- Your forum rank (founder, administrator, moderator, member)
4- Your pseudo on the forum
5- Descreption of the problem: a delay in receiving email or no reception of emails
6- Type of email you don't receive or too late: notifications for "topic reply, new private message, newsletters, watches topic, new members...

Thanks for your help


Last edited by Buttercup on January 7th 2015, 10:12 am; edited 1 time in total


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Solved Re: #1081 Mails Notifications problems

Post by christien on January 6th 2015, 12:01 pm

1. Gmail.com
2. http://seeyoufriends.forumotion.net/
3. founder
4. snowy
5. one of my members has stopped receiving emails
6. don't receiving email about a new post in a watched topic (watch this topic for replies)

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Solved Re: #1081 Mails Notifications problems

Post by feathertail on January 6th 2015, 7:25 pm

1- gmail.com
2- 1 - www.riseofthedemigods.forumotion.com
2 - www.lotr-roleplay.forummotion.com
3 - www.xaviers-school.forumotion.co.uk
3- 1 - Admin
2 - Founder/Admin
3 - Founder/Admin
4- 1 - Flissy Brooke
2 - feathertail
3 - Charles Xavier
5- No reception of notifications
6- Notifications of new posts on watched topics or watched forums; notifications of new PMs.

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Solved Re: #1081 Mails Notifications problems

Post by SLGray on January 6th 2015, 10:31 pm

3 & 4 needs to be about the person who is having this issue.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: #1081 Mails Notifications problems

Post by feathertail on January 6th 2015, 10:51 pm

Yes, it's me. I don't think anyone else is having problems, it's just me.

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Solved Re: #1081 Mails Notifications problems

Post by christien on January 7th 2015, 7:40 pm

@christien wrote:1. Gmail.com
2. http://seeyoufriends.forumotion.net/
3. founder
4. snowy
5. one of my members has stopped receiving emails
6. don't receiving email about a new post in a watched topic (watch this topic for replies)
Correction
the person who has this issue

3. member
4. Pienep

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Solved Re: #1081 Mails Notifications problems

Post by SLGray on January 7th 2015, 8:58 pm

Thanks @christien .


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: #1081 Mails Notifications problems

Post by ravenlord on January 7th 2015, 10:55 pm

Hi, same problem here for two users of the forum.

A.
1. hotmail.com
2.http://obedience.forumgreek.com/
3. member
4. Kostello
5. the one of my two members that have stopped receiving emails
6. doesn't receive emails about a new post in a watched topic (watch this topic for replies)


and

B.:
1. gmail.com
2.http://obedience.forumgreek.com/
3. member
4. LuciferSteele
5. the other of my two members that have stopped receiving emails
6. doesn't receive emails about a new post in a watched topic (watch this topic for replies)

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Solved Re: #1081 Mails Notifications problems

Post by Shadow on January 8th 2015, 9:27 am

Hello dear members

All thoses information have been reported to our technicians. They are still working on the problem. Thanks for your patience. I will let you know as soon as I have more details :rose:


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Solved Re: #1081 Mails Notifications problems

Post by feathertail on January 8th 2015, 11:23 pm

I'm happy to say I have received my first topic reply notification from one of my RP sites today! [a minute ago] Thank you so much!

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Solved Re: #1081 Mails Notifications problems

Post by Shadow on January 9th 2015, 9:49 am

Our technicians fixed the problem. We apologize for the trouble. Thanks for your patience :rose:


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Solved Re: #1081 Mails Notifications problems

Post by Guest on January 9th 2015, 10:18 am

@Buttercup : My trouble don't seem to be solved atm. I've sent Joost on the Dutch FM support forum the following:

"vanSamanthaMelissaS op di 6 jan 2015 - 16:44
1- Email provider: hotmail.com, gmail.com, yahoo.com...

GMail

2- Url of the forum

http://fcnl.actieforum.com

3- Your forum rank (founder, administrator, moderator, member)

admin

4- Your pseudo on the forum

Samantha

5- Description of the problem:

Sender name not visible

6- Type of email you don't receive or too late:

Notifications for new private messages







1- Email provider: hotmail.com, gmail.com, yahoo.com...

GMail

2- Url of the forum

http://fcnl.actieforum.com

3- Your forum rank (founder, administrator, moderator, member)

Forum founder

4- Your pseudo on the forum

Valkyrie

5- Description of the problem:

Sender name not visible

6- Type of email you don't receive or too late:

Notifications for new private messages



"
Original post: http://ondersteun.actieforum.com/t5390-alleen-dit-topic-nieuwe-berichten-en-notificatie-problemen and he said he informed FM about it.

Isn't this related to it? Thanks for your response.

EDIT: It was the font color (white) I was using causing the sender names to vanish. Solved. Smile


Last edited by SamanthaS on January 11th 2015, 11:24 am; edited 1 time in total

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Solved Re: #1081 Mails Notifications problems

Post by christien on January 9th 2015, 7:12 pm

My problem seems to be solved
Thank you

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Solved Re: #1081 Mails Notifications problems

Post by Shadow on January 12th 2015, 10:31 am

Thanks for confirming :rose:


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Solved Re: #1081 Mails Notifications problems

Post by JamesJX on February 18th 2015, 9:59 am

I'm upbeat to say I have gotten my first point answer notice from one of my RP locales today! [a minute ago] Thank you to such an extent!





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